Cloud Phone System Features Built for a
BETTER CONVERSATION

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Offer self-service options and help callers reach the correct department with our bespoke IVR system.

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Route calls to best-suited agents to improve first call resolution rate to streamline traffic in peak hours.

Make data-backed decisions to improve your support team’s performance and enhance customer experience.

Understand and improve how your agents handle customers by monitoring calls in real-time.

Ensure seamless connectivity and reachability with DialerHQ's Wi-Fi calling. Make sure you never miss an important business call.

Enjoy a full-featured and robust PBX phone system to route, manage and monitor all your business calls easily.

Get direct calls to individual extensions. Enhance accessibility and streamline communication within your organization.

Capture and store important VoIP conversations for future reference & quality analysis with advanced VoIP call recording.

Experience hassle-free calling through internet-based VoIP technology without the need for physical SIM cards.

Call abandonment rate is a key call center metric indicating the percentage of inbound calls customers.

Quality Assurance in call centers is a systematic process aimed at ensuring that customer interactions.

Call routing is a telecommunication process that determines the path an incoming call.

Call Whisper is an innovative call center technology that empowers agents with the right information at the right time.

Call center staffing refers to the strategic management and allocation of personnel within a call center environment.

Call center automation is using technology and software to streamline and enhance various aspects of operations.

Call center reporting refers to collecting, analyzing, and interpreting data related to call center operations.

First Call Resolution, often abbreviated as FCR, is a metric used to measure the effectiveness of a company’s customer support.

Call center monitoring, also known as call center quality assurance or call center QA, is the process of evaluating and assessing the performance of call center agents.

Sales dialer is a software commonly used in the sales industry to streamline the outbound calling process and make it more effective.

The Automated Receptionist System, commonly referred to as an Auto-Attendant Phone System, utilizes an IVR that directs inbound calls.

A conference call is basically a call where several participants join the same audio call at the same time.

Call management systems are solutions corporations use to manage incoming phone calls.