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Features


Smart Call Forwarding
Smart Call Forwarding

Each user can choose to have calls forwarded to several phones, to remain reachable even on-the-go.

Interactive Voice Response
Interactive Voice Response

Offer self-service options and help callers reach the correct department with our bespoke IVR system.

Call Queuing
Call Queuing Software

A Call Queue places incoming call in a line when the agent is busy attending other customers.

Automatic Call Distribution
Automatic Call Distribution

Route calls to best-suited agents to improve first call resolution rate to streamline traffic in peak hours.

Call Center Analytics
Call Center Analytics

Make data-backed decisions to improve your support team’s performance and enhance customer experience.

Call Monitoring
Call Monitoring

Understand and improve how your agents handle customers by monitoring calls in real-time.

Wi-Fi Calling
Wi-Fi Calling

Ensure seamless connectivity and reachability with DialerHQ's Wi-Fi calling. Make sure you never miss an important business call.

PBX System
PBX System

Enjoy a full-featured and robust PBX phone system to route, manage and monitor all your business calls easily.

Direct Inward Dialing
Direct Inward Dialing

Get direct calls to individual extensions. Enhance accessibility and streamline communication within your organization.

VoIP Call Recording
VoIP Call Recording

Capture and store important VoIP conversations for future reference & quality analysis with advanced VoIP call recording.

Call Without A SIM Card
Call Without A SIM Card

Experience hassle-free calling through internet-based VoIP technology without the need for physical SIM cards.

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