10 Best VoIP Call Recording Softwares in 2024

Q: How do I record a VoIP call on my iPhone?

Recording VoIP calls on an iPhone is more complicated due to restrictions imposed by Apple. You can use third-party apps like TapeACall, Call Recorder - IntCall, or Rev Call Recorder, which utilize a three-way calling method to record VoIP calls. Check the app's compatibility with your specific VoIP service before using it.

Q: Can VoIP calls be traced?

Tracing VoIP calls is possible, but can be challenging due to the nature of VoIP technology. VoIP calls often rely on dynamic IP addresses and encryption, which can make tracing difficult. However, in cases where legal authorities are involved and proper protocols are followed, it is possible to trace VoIP calls through cooperation between service providers and law enforcement agencies. Tracing VoIP calls generally require specialized expertise and legal procedures.

Senior Writer: Paras Kela

Reading Time: 7 Minutes

Published : May 12, 2023

VoIP (Voice over Internet Protocol) has revolutionized how we communicate, enabling voice calls to be transmitted over the internet instead of traditional telephone networks.

This technology offers numerous advantages, including cost savings, flexibility, and enhanced features. With the increasing popularity of VoIP, the need to record VoIP calls has also emerged, whether for legal compliance, quality assurance, or personal documentation purposes. VoIP reduces startup costs by a whopping 90%, resulting in more customer engagement.

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We will review some popular VoIP call recording software, examining their features, pricing, and benefits. Furthermore, we will address common questions, such as how to record VoIP calls on Android and iPhone devices and the possibility of tracing VoIP calls.

What is VoIP Call Recording?

VoIP (Voice over Internet Protocol) call recording is capturing and storing audio data from phone conversations conducted over the internet using an intuitive VoIP technology. VoIP allows voice communication to be transmitted over IP networks, such as the Internet, instead of traditional telephone lines.

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VoIP call recording enables you to record and store voice conversations for many purposes, such as quality assurance, compliance requirements, training, dispute resolution, or simply for reference. The recorded calls can be stored as digital audio files, which can be reviewed, shared, and archived as needed.

How Does VoIP Call Recording Work?

VoIP (Voice over Internet Protocol) call recording captures and saves audio data from phone conversations online using VoIP technology. When a VoIP call is initiated or received, the audio stream is captured and stored in a compatible format for future reference.

For recording VoIP phone calls, specialized software or hardware devices are used. These solutions can be integrated with VoIP systems or installed separately as standalone recording systems. They typically work with the VoIP infrastructure to intercept and record the audio packets transmitted during the call.

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When a call is in progress, the VoIP call recording system monitors the network traffic and identifies the relevant audio packets associated with the conversation. It captures these packets, decodes the audio data, and converts it into a digital format like WAV or MP3. The system then saves the recorded audio files onto a storage device, such as a hard drive or a cloud-based storage service.

The recorded calls can be accessed and managed through a user interface provided by the VoIP call recording system. Users can search and retrieve specific recordings based on various criteria, such as date, time, caller ID, or keywords. Some systems also offer additional features like annotation, transcription, and integration with other communication platforms.

Different Types of VoIP Call Recording

There are different types of VoIP call recording methods available to suit various business needs. You can select the one that helps you connect better with your prospects and customers. Let’s explore the three main types:

Different Types of VoIP Call Recording

1. Hosted Recording

Hosted recording, or cloud-based recording, involves using a third-party service provider to store and manage recorded calls. With this approach, businesses don’t need to invest in their recording infrastructure.

Instead, the service provider in the cloud hosts and maintains the call recording system. Calls are captured and securely stored on the provider’s servers, and users can access the recorded calls through a web-based interface. Hosted recording offers scalability, flexibility, and ease of implementation, as businesses can simply subscribe to the service without needing additional hardware or software.

2. Software-Based Recording

Software-based recording involves installing dedicated call recording software on existing servers or computers within the organization’s network. This software integrates with the VoIP system and captures audio streams during calls. The recorded calls are saved locally or on network storage devices.

Software-based recording offers flexibility and customization options, as businesses can choose and configure the software according to their specific requirements. It allows for call tagging, annotation, and advanced search capabilities. However, it requires IT resources to install, configure, and maintain the software, and the capacity of the servers or computers may limit scalability.

3. Hardware/Appliance Recording

Hardware-based or appliance recording involves using dedicated recording devices or appliances. These devices are typically installed between the VoIP system and the network infrastructure.

They capture and record audio packets in real time, ensuring high-quality recordings. The recorded calls are stored on internal hard drives or external storage devices. Hardware recording solutions often offer advanced features like encryption, redundancy, and high scalability.

They are suitable for organizations with high call volumes and stringent compliance requirements. However, hardware-based recording solutions may require additional upfront investment to purchase and maintain the recording devices.

Comparison of Top VOIP Call Recording Software

Software Name	Key Features	Pricing	Free Trial
DialerHQ	VoIP call recording Auto dialer CRM integration Real-time analytics	Connect on [email protected]	10 Days
CallHippo	VoIP call recording Virtual phone number Automated workflows Power dialer	Basic: $0 Bronze: $16/month Silver: $24/month Platinum: $40/month	10 Days
Aircall	VoIP call recording Collaborative calling Analytics dashboard Customizable IVR	Essentials: $30/month Professional: $50/month Custom: Contact sales	7 Days
Nextiva	VoIP Video conferencing Team messaging Auto-attendant	Essential: $18.95/month Professional: $22.95/month Enterprise: $32.95/month	NA
Callcap	Call recording Call tracking Analytics and reporting Customizable tags	Custom: Contact sales	NA
RingCentral	Video conferencing Team messaging File sharing Call recording	Core: $20/month Advanced: $25/month Ultra: $35/month	14 Days
Versadial	Call recording Screen recording Quality assurance Searchable database	Custom: Contact sales	NA
MightyCall	Virtual phone system Auto-attendant Call recording Team collaboration	Business plan: $15/month Enterprise plan: $150/month	7 Days
Ooma	Virtual phone system Auto-attendant Call recording Unified messaging	Standard: $19.99/month Enhanced: $27.99 per/month Call center: $49.99 per/month	30 Days
8x8	HD video conferencing Team messaging Auto-attendant Call recording	X2: $24 per user per month X4: $44 per user per month	30 Days

10 Best VOIP Call Recording Software

If you’re looking to get the best VoIP recording software, then your search ends here! We have compiled a list of the top 10 VoIP call recording software for businesses.

1. DialerHQ

DialerHQ

DialerHQ is a cloud-based call center software that offers comprehensive call recording capabilities. It is designed to enhance call management, agent productivity, and customer experience. With its intuitive interface and robust features, DialerHQ streamlines call recording and provide actionable insights for businesses of all sizes.

Features

Automatic call recording (ACD)
Real-time monitoring
Call analytics
Secure storage
Call forwarding
Integration options

Pros and Cons

Automatic call recording for complete customer interaction tracking.

Cloud storage for secure and easily accessible recorded calls.

Customizable recording settings based on specific preferences.

Real-time monitoring for immediate quality control.

Integration capabilities with various business applications.

Pricing plans may be higher compared to some competitors.

Some advanced features and analytics may require higher-tier plans.

The range of customization options for call recording rules may be limited.

Pricing

As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.

2. CallHippo

CallHippo

CallHippo is a virtual business phone system and call center software that includes call recording phone calls functionality. It is designed to streamline communication and empower businesses with essential call management features. This VoIP call recording software is ideal for small and large-sized businesses that want to store data of customer interactions.