Can I use JustCall on mobile devices?

Yes, JustCall has a mobile app that works well on iOS and Android. You can make/ receive calls and messages using the application which makes it an ideal solution for remote businesse

Does JustCall offer a free trial?

Yes, JustCall offers a 14-day free trial where you can try the features and functionalities hands-on before making a purchase decision.

How does JustCall compare to DialerHQ?

Both JustCall and DialerHQ are leading VoIP providers and have advanced features. When we compare DialerHQ and JustCall pricing, the former offers affordable pricing plans without compromising on the features. You get to enjoy double benefits at half the cost.

Can I make international calls with JustCall?

Yes, you can reach your global customers with JustCall pricing plans, without incurring any extra cost. As calls are routed through the internet on JustCall, making international calls does not require extra plans or devices.

How is JustCall different from other VoIP systems?

A defining feature of JustCall is its AI functionality that allows live call monitoring and analysis of customer sentiments. It has advanced features including a power dialer, bulk SMS/MMS functionality, call transcriptions, skill-based call routing, etc.

Does JustCall integrate with Salesforce?

Yes, JustCall integrates with 100+ third-party CRM and sales tools including Salesforce, HubSpot, Pipedrive, Zoho, Zendesk, etc.

Justcall: Features, Pricing, Reviews and More 2024

Top Features

JustCall

Business Texting
Call Disposition
Voicemail Transcription
Live Call Transfers
Bulk SMS/MMS
Appointment Scheduler
Conversational intelligence
Multi-level IVR

Go To Website

Other Users Choose

DialerHQ

Call Recording
Interactive Voice Response
Call Center Analytics
Power Dialer
Number Masking
Call Queuing
Smart Call Recording
Wi-Fi Calling

Try DialerHQ For Free

What is JustCall: An Overview

JustCall is an AI-powered communication platform that helps businesses deliver support via voice calls, SMS, and WhatsApp. JustCall offers phone numbers in 70+ countries and has a wide pool of numbers making it ideal for businesses with a global presence. It allows businesses to port their existing phone numbers so they can make the best use of past customer relationships.

JustCall has a mobile, web, and desktop application allowing agents to handle sales and customer support calls from anywhere, anytime. So, it is appropriate for businesses with remote teams and distributed workforce. With extensive automation and AI abilities, JustCall simplifies business communication.

JustCall supports integration with 100+ CRM platforms, business sales, and marketing tools, helpdesks, etc. to help businesses streamline their end-to-end communication. It offers extensive call analytics and allows businesses to take a comprehensive view of communication activities through a single dashboard. This enables businesses to put forth corrective tasks and strategies.

JustCall VoIP system is powered with AI and so it offers exhaustive insights from conversational intelligence, sentiment analysis, agent analytics, etc. It helps monitor live calls and coaches the agents by decoding the sentiments of the caller.

With extensive automation and AI abilities, advanced features, exhaustive integrations, and industry-specific customization, JustCall remains one of the leading communication platforms for businesses.

Ratings	JustCall	DialerHQ
Value for Money	4.7	4.8
Ease of Use	4.7	4.6
Features	4.6	4.6
Customer support	4.6	4.6

JustCall Reviews

Positive

JustCall signup is easy, and the installation and configuration of the end-user devices takes only a few minutes. The team goes the extra mile to offer customized support needed while integrating JustCall with software tools that are not part of their regular integration stack.
The customer support team is very active offering timely support and quick responses to queries. They work diligently to help solve the initial issues with onboarding and eventually throughout.
JustCall dialer and click-to-call functionality are extremely useful for businesses dealing with large-scale outbound campaigns. The layout and design are intuitive and it allows you to view the local time of the country you are dialing to, which is an important feature while making global calls.
JustCall integrates seamlessly with other sales and CRM tools, which allows businesses to gain a centralized view of call logs, customer data, and conversation history and offer personalized assistance.
With the JustCall VoIP system, it is easy to reach a wide range of audience groups and set targeted calling and messaging campaigns. You can send bulk messages and set up cold calls to reach more people at once.
The application functions like a normal phone line and is easy to use. You can access and manage multiple numbers and switch between them easily without having to change SIM cards, devices, etc.
All calls, messages, and voice mails are logged and archived which in turn helps businesses review details easily at a future point in time. It helps draw extensive analytics which is helpful in day-to-day decision making.

Negative

The call clarity and sound quality is subpar and there are frequent call drops which in turn impacts the customer service quality. The application takes time to load and there is a lag while making calls or sending messages.
When compared to other VoIP calling platforms, JustCall pricing is slightly expensive for the features it offers. The cost increases with extensions which in turn impacts the scalability of your business.
Dashboards, reports, and analytics are outdated and require major revisions. In the present form, they do not add substantial value to businesses.
The mobile application has various technical glitches that must be fixed. Many customers have reported notification lags on the mobile app, where it notifies the agent of an issue that is already resolved on the desktop.
There are issues while using the same account for more than one user. In that case, notifications are delivered to only one user and they do not update automatically. You must refresh the page frequently for updated notifications.
The SMS functionality is outdated and has glitches. It has character restrictions and does not support long messages. In that case, you must split your message, which in turn distorts the impact of the message.

JustCall Pricing

JustCall pricing comes in four different plans to cater to the budget and affordability needs of different businesses. It offers a 14-day trial, so you can try its features before subscribing to premium plans.

Essentials Plan – $19/User/Month (Billed annually) :- The Essentials plan offers unlimited inbound calling, local numbers, basic call and SMS analytics, and outbound calling functionalities. It offers basic calling features like voicemail, call forwarding & transfer, and call tracking, and supports integration with other tools like Google and Slack.
The Essentials plan is ideal for small businesses and startups that require basic functionalities at affordable prices.
Team Plan – $29/User/Month (Billed annually) :- The Team Plan encompasses all the features of the Essentials Plan but has valuable add-ons like toll-free numbers, IVR, WhatsApp messaging, team analytics, API and Webhook access, JustCall Workspace, AI-powered call transcription and call summary, and integration with 100+ CRM tools.
The Team plan is ideal for growing businesses with 2+ users that demand advanced features, robust integrations, and AI-powered abilities.
Pro Plan – $49/User/Month (Billed annually) :- The Pro plan extends the Team plan to include auto-dialers like predictive and dynamic dialers, bulk SMS and MMS abilities, live call monitoring, queue callback, intelligent routing, Salesforce integration, user groups, roles and permissions, and advanced analytics and reporting.
The Pro plan is appropriate for established businesses that require sophisticated features, comprehensive analytics, and automated call flow.
Business Plan – Contact Sales :- The Business plan includes all the features included in the Pro plan along with single sign-on (SSO), dedicated customer success manager, personalized onboarding support, higher API and Webhook access thresholds, Service-level Agreements (SLA), custom outbound calling, and SMS packages.
The plan is suitable for businesses that need innovative, advanced call management features and a higher degree of customization.

*All prices are in USD, and you can choose between monthly or yearly billing.

Price Comparison

Though JustCall pricing offers four different plans starting with $19/user/month, it does not offer a free plan like DialerHQ. This makes DialerHQ, an affordable platform for small-scale businesses. A summary of the DialerHQ and JustCall pricing comparison is given below.

Essentials Plan

$29/User/Month (Ideal for solopreneurs and startups)

Team Plan

$39/User/Month (Ideal for small and medium-scale businesses)

Pro Plan

$69/User/Month (Ideal for enterprises)

Business Plan

Custom pricing

Free trial

14 days

As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for more info.

Free trial

10 days

JustCall Features

1. HD Voice Quality

JustCall offers local, toll-free, and international virtual phone numbers in 70+ countries across the globe. It has a wide pool of numbers and allows you to choose one that matches your business requirements. You can also port your existing number and leverage the customer relationship you have built over the years.

2. Automatic Call Distribution

JustCall allows team members to set their availability and routes calls accordingly. Businesses can set custom call distribution rules and allow the system to automatically sort and distribute calls based on caller inputs. You can also choose to ring all lines at once simultaneously or in sequence.

3. Sales Dialer

JustCall offers advanced sales dialers including predictive and power dialers that allow businesses to upload contact lists, set up automatic dialing, and let the system connect to the agent only when there is a caller on the other side. Reach out to more people in a short time and close more sales deals.

4. Call Center Analytics

JustCall offers extensive analytics that help businesses track live call activity and agent or department analytics in a centralized manner. JustCall also offers voicemail analytics so you can track the status of voicemails received and team analytics to view the activities of the team members.

5. Call Scheduling

JustCall allows you to invite a team member and handle customer calls as a team. You can schedule calls and create personalized events on their calendar so they are prepared to take up the call. Agents can also add notes and tags against the calls to help the team members gain a contextual understanding.

6. Call Recording

Record customer conversations and archive them for future reference. Businesses can use them for performance monitoring, agent training, dispute resolution, and compliance monitoring. Generate real-time insights and mitigate the risks involved with smart call recording abilities.

7. Bulk SMS/MMS

With JustCall, you can create and schedule SMS/MMS campaigns and reach out to 5000 contacts at once. You can personalize the message and the format while reaching out to customers and prospects in 70+ countries. The bulk SMS/MMS feature enhances the efficiency of outbound campaigns.

Frequently Asked Questions

Can I use JustCall on mobile devices?

Yes, JustCall has a mobile app that works well on iOS and Android. You can make/ receive calls and messages using the application which makes it an ideal solution for remote businesses.

Does JustCall offer a free trial?

Yes, JustCall offers a 14-day free trial where you can try the features and functionalities hands-on before making a purchase decision.

How does JustCall compare to DialerHQ?

Both JustCall and DialerHQ are leading VoIP providers and have advanced features. When we compare DialerHQ and JustCall pricing, the former offers affordable pricing plans without compromising on the features. You get to enjoy double benefits at half the cost.

Can I make international calls with JustCall?

Yes, you can reach your global customers with JustCall pricing plans, without incurring any extra cost. As calls are routed through the internet on JustCall, making international calls does not require extra plans or devices.

How is JustCall different from other VoIP systems?

A defining feature of JustCall is its AI functionality that allows live call monitoring and analysis of customer sentiments. It has advanced features including a power dialer, bulk SMS/MMS functionality, call transcriptions, skill-based call routing, etc.

Does JustCall integrate with Salesforce?

Yes, JustCall integrates with 100+ third-party CRM and sales tools including Salesforce, HubSpot, Pipedrive, Zoho, Zendesk, etc.

JustCall

Pricing:$19