Senior Writer: Sindhu Bharathi
Reading Time: 8 MinutesPublished : March 29, 2023The deeper penetration of internet connectivity has broadened the deskless, mobile workforce across the globe. In that case, an effective communication system is crucial to ensure coordination and a seamless flow of operations in the business. VoIP apps make business communications easy, effective, and cost-efficient.
VoIP calling apps help employees and other users access the business phone system from anywhere on any device, anytime. In addition to the basic calling and messaging options, VoIP apps offer advanced features like auto attendant, IVR systems, call recording, call filtering, call barging, voice mail transcription, custom greetings, etc.
Many VoIP providers are in the market, and choosing the best requires a detailed understanding of their features, pricing, pros, and cons. It must be noted that choosing the right VoIP phone apps helps businesses reduce 45% of their communication costs and increase productivity by 67%.
"A VoIP app is responsible for all your client communications, so it should posses advanced and intuitive features. You can identify your business requirements and compare the tools to choose the right one."
In this blog, we help you understand a VoIP app’s benefits and pick the best VoIP calling app based on their features and pricing.
What is a VoIP App?
VoIP (Voice over Internet Protocol) allows you to communicate over the internet, unlike traditional communication systems that rely on copper cables or optical fibers. The best thing about voice over ip apps is that you don’t have to pay for dedicated mobile phones.
All that you need is a VoIP app and a stable internet connection. The VoIP app can be installed on your smartphone or computer. When you make a call using the VoIP app, your voice signal is converted into digital packets for the purpose of transmitting over the internet.
The data packets are converted into voice signals with analog sound frequencies at the receiving end. This makes it easy for VoIP users to make, receive, and manage calls and messages from anywhere. VoIP phone apps offer enhanced mobility compared to traditional landlines and phone systems.
Why do Businesses Use VoIP Apps?
Using VoIP apps offers a plethora of benefits to businesses, including enhanced scalability, accessibility, and analytical abilities. Such apps streamline business communications and help reduce their cost of operations.
1. Cost-Effective
Unlike traditional phone systems, VoIP apps do not require hardware setup and installation. There is no upfront investment, and the cost of making calls is lower than the traditional phone lines. VoIP apps are free for download and help businesses reduce costs and increase business communication effectiveness.
2. Greater Accessibility
Using the VoIP app, you can make, receive, and manage calls from anywhere. Such phone systems are more appropriate for businesses with a mobile workforce and remote teams. They are also useful for businesses with multiple branches and placed in different locations.
You can download the top VoIP app on your mobile or desktop or access them through your browser. Using multiple devices makes it easy to manage your business communication.
Even if your team members use mobile phones and desktop devices with different configurations and operating systems, they can still access the VoIP app.
3. Improved Scalability
The cost of scaling traditional phone systems is very high. The process is also complicated as it requires extra hardware and infrastructural arrangements.
VoIP calling apps can be easily scaled up and down when needed. It is easy to add advanced features and scale the communication system of a business.
4. Call Analytics and Reports
With VoIP call apps, it is easy to monitor call analytics and reports and derive insights into the performance of a customer support agent and the productivity of the team. Such reports help offer feedback and train the agents accordingly.
Comparison of Best VoIP Apps for Businesses in 2024
| Brand Name | Key Features | Pricing | Free Trial |
|---|---|---|---|
| DialerHQ | Connect on [email protected] | 10 Days | |
| CallHippo | Starting from $16/month | 10 Days | |
| Dialpad | Starting from $15/month | 14 Days | |
| OpenPhone | Starting from $13/month | 7 Days | |
| RingCentral | Starting from $19.99/month | 14 Days | |
| Nextiva | Starting from $18.95/month | 10 Days | |
| Ooma | Starting from $19.95/month | 30 Days | |
| Aircall | Starting from $30/month | 7 Days | |
| 8x8 | Custom pricing | 30 Days | |
| Vonage | Starting from $29/month | 14 Days |
10 Best VoIP Apps for Businesses in 2024
There are hundreds of VoIP business phone systems providers in the market. To simplify your life, we have identified the 10 best VoIP apps for businesses.
1. DialerHQ
Of all the VoIP apps, DialerHQ remains our best pick, for it has all the essential features needed for a business phone system. It offers enhanced call quality and lets you make international phone calls without extra charges. The DialerHQ VoIP app is easy to use and navigate. Being a VoIP number app, it offers free phone numbers. It has advanced call management features like call recording, business hour settings, IVR systems, call forwarding, voicemail transcription, call barging, etc.
DialerHQ app is available for download on iOS and helps you separate your personal and professional communication. It is affordable and comes with a free trial.
This way, you can test the phone system before you subscribe. It has a custom pricing plan where you pay only for the required features. All these make DialerHQ the best VoIP app for small businesses of all kinds, irrespective of scope and scale.
- Call forwarding
- Custom integrations
- Call recording
- Power dialer
- Multi-level IVR
- Customer support is available 24 x 7, providing round-the-clock assistance.
- It offers advanced call management features for efficient call handling.
- Users can enjoy a free trial to test the service and all the features.
- The service requires a high-speed internet connection to function properly.
- It may not be suitable for larger corporations or enterprises.
- Users may encounter call quality issues such as lagging during usage.
Pricing
As an enterprise-focused solution, DialerHQ is designed to cater to the distinct requirements of extensive teams and organizations. To obtain customized quotes or initiate your experience with a complimentary trial, reach out to our sales team at [email protected].
2. CallHippo
Second on our list is the CallHippo VoIP app, which is known for offering advanced business communication features at an affordable price. It only takes three minutes to set up the CallHippo system. It has earned the trust of reputed businesses like Amazon, TechMahindra, Accenture, Paytm, Shopify, etc.
The call quality is amazingly clear, and the CallHippo app offers actionable insights and reports to help improve business communication efficiency. It has advanced features like call recording, intelligent call routing, video conferencing, voicemail transcription, etc., that help you make and receive phone calls from anywhere in the world.
- 85+ Integrations
- Power dialer
- Auto attendants
- Analytics and intelligent reporting
- Call tracking
- Call summaries provide visualizations for future planning and analysis.
- The service offers excellent portability across devices.
- Exceptional call quality ensures clear and reliable communication.
- The mobile app features may have limitations or need improvements.
- It can be expensive compared to other alternatives in the market.
Pricing
- Bronze Plan: $16 per user per month
- Silver Plan: $24 per user per month
- Platinum Plan: $40 per user per month
- Enterprise Plan: $48 per user per month
3. Dialpad
Dialpad is an AI-powered VoIP phone system with extensive AI capabilities. Real-time, live coaching, voicemail transcription, video conferencing, and call summaries are some of its notable features.
It is available for download in Appstore on iOS and Google Play Store on Android. Dialpad also has a progressive web app and chrome extension. It has industry-specific business phone system solutions.
- Caller ID
- Easy portability
- Visual voicemail
- Easy portability
- Speech analytics
- The desktop client serves as a comprehensive communications hub for users.
- AI-based call transcription highlights actionable content within calls for efficiency.
- AI-based voice intelligence is included on all plan tiers for advanced insights.
- Analytics reports lack call-quality information for in-depth analysis.
- Service is not available worldwide, limiting global accessibility.
- Video conferencing for more than 10 participants requires an add-on purchase.
Pricing
- Standard: $15 per user per month
- Pro: $25 per user per month
- Enterprise: contact sales
4. OpenPhone
Openphone VoIP mobile app is available on iOS and Android, and the desktop app is available on Windows and Mac. It also has a web app. The Openphone app helps businesses have a secondary phone number without buying a second phone or SIM.
With the Openphone VoIP calling app, you can configure the business hours, filter spam phone calls, record calls, route calls to the right agent, set up auto attendants, etc.
- Call routing
- Call waiting
- International calling
- IVR systems
- Voicemail
- It conveniently records all calls for future reference and analysis.
- The service allows calls to ring on multiple phones simultaneously.
- The platform boasts ease of use, a simple setup, and an intuitive interface.
- The service is considered to be on the expensive side for some users.
- Transferring outgoing calls is not an available feature.
- The process of setting and marking follow-ups could be significantly improved.
Pricing
- Standard: $13 per user per month
- Premium: $25 per user per month
- Enterprise: Contact OpenPhone technologies
5. RingCentral
RingCentral MVP is a cloud-based VoIP application with extensive features that help manage business phone calls, text messages, and voice messages from anywhere using smartphones, desktop computers, etc.
With the RingCentral App, users can switch between mobile and desktop app versions during a live call. The RingCentral app provides an intuitive interface to help establish effective collaboration between the mobile workforce of a business. The application is very secure, with spam blocking and end-to-end encryption abilities.
- Auto receptionist
- Call recording
- Multi-level IVR
- Call forwarding
- Call filtering
- The audio quality is crystal clear, ensuring effective communication.
- IVR and call routing features are easy to deploy and manage.
- Software support is available across multiple devices and computers for versatility.
- Customer support could be improved for better user satisfaction.
- The 3-way calling process could be simplified for easier use.
- Forwarding calls to an external number is not an available option.
Pricing
- Essentials plan: $19.99 per user per month
- Standard plan: $27.99 per user per month
- Premium plan: $34.99 per user per month
- Ultimate plan: $49.99 per user per month
6. Nextiva
Nextiva’s VoIP app offers integrated voice calling, video conferencing, and messaging communication abilities. All Nextiva pricing plans have call forwarding, unlimited calls, email storage, and many more. You can record custom greetings; the advanced plans come with multi-level attendants. The Nextiva app can be installed on both iOS and Android devices.
- Call routing
- Voicemail transcription
- Business hour setting
- Call monitoring
- Call flow prioritization
- Users get a free local and toll-free number for their business.
- Experience unlimited video calls for enhanced collaboration and meetings.
- Nextiva offers unlimited calling within the United States and Canada for seamless communication.
- The admin portal is difficult to use and frequently times out, causing frustration.
- The absence of an SMS feature limits effective communication with clients.
- The click-to-call feature within the CRM is unreliable and often requires resetting.
Pricing
- Essentials: $18.95 per user per month
- Professional: $22.95 per user per month
- Enterprise: $32.95 per user per month
7. Ooma
Ooma Office has over 50+ features, including music on hold, custom greeting, call forwarding, auto attendant, call recording, etc. The Ooma app has a text-to-speech feature that lets you create a custom greeting for your callers.
With the Ooma app, you can set business hours and designate several phone numbers to create ring groups. The Ooma app is optimal for small businesses and startups and is available on iOS and Android platforms.
- Virtual receptionist
- Toll-free numbers
- Call analytics
- Ring groups
- Call transfer
- Boasts excellent sound quality for clear and reliable communication.
- Outstanding customer service ensures prompt and effective support.
- The user-friendly dashboard simplifies navigation and system management.
- Logging into the app can be slow on both Windows and cell phones.
- Call logging is somewhat cumbersome to review, hindering efficient analysis.
- Texting other numbers requires adding them as a contact, which can be inconvenient.
Pricing
- Essentials: $19.95 per user per month
- Pro: $24.95 per user per month
- Pro Plus: $29.95 per user per month
8. Aircall
Aircall VoIP app helps make, receive, and manage calls using your mobile phone or desktop app. The Aircall VoIP mobile app is available on iOS and Android platforms, and the desktop app can be accessed from Mac and Windows.
Using the app, you can obtain numbers from more than 100+ countries and route calls based on the agent’s skills, time zone, location, etc. The app also has advanced analytical abilities and offers intuitive, real-time reports on agent productivity.
- Set business hours
- Customized call routing
- Call conferencing
- Time-based routing
- Call queuing
- The service offers a wide range of reports for comprehensive analysis.
- Aircall's seamless integration with HubSpot is great and enhances its functionality.
- The customizable Aircall dashboard allows control over user access to specific numbers.
- Setting up new numbers is a quick and easy process.
- The quality of calls could be improved for a better user experience.
- Not all area codes are available when setting up new numbers, limiting options.
- Call routing to mobile devices can be challenging and may need improvement.
Pricing
- Essentials: $30 per user per month
- Professional: $50 per user per month
- Custom plan
9. 8×8
8×8 is a virtual phone system designed to enhance the efficiency of customer support services and call center operations. Businesses can engage through text, voice calls, video calls, or a channel of their convenience.
8×8 is more appropriate if your business has international operations. It has an advanced call routing option that lets you route incoming calls to an agent, group of agents, or voicemail box. It has both mobile and web apps, and the mobile app is available for download on iOS, Android, and amazon app store.
- Visual voicemail
- Call recordings
- 3-way calling
- Call activity analytics
- Call queues
- The service offers affordable plans to cater to various budgets and needs.
- Video conferencing is included, enhancing communication capabilities.
- Users enjoy unlimited calls within the U.S. and Canada, promoting seamless connectivity.
- Simplifies the process of calling and messaging fellow employees within the organization.
- The call management features could be more intuitive and user-friendly during setup.
- Customer support experiences have been inconsistent, leading to varying satisfaction levels.
- The Express plan offers minimal reporting, which may not meet the needs of some users.
Pricing
- Express – $15 per user per month
- X2 – $24 per user per month
- X4 – $44 per user per month
10. Vonage
The Vonage VoIP app offers a unified communication platform with a suite of features for business and residential customers. These features can be customized to meet your specific business demands. It has advanced call management features that help you manage several accounts simultaneously. The features can be tailored for businesses in specific industries like education, healthcare, finance, retail, etc. It offers both mobile and web apps. The Vonage VoIP mobile app is available on iOS and Android platforms.
- Auto attendants
- Call logging
- Video conferencing
- Queue management
- Instant messaging
- Vonage offers unlimited calling and texting, ensuring seamless communication.
- It has an easy setup process and a user-friendly interface.
- Exceptional voice quality enhances the overall calling experience.
- Unlimited team messaging promotes efficient collaboration among team members.
- Many features require add-on fees, whereas other VoIP providers include them in their plans.
- The quality of customer service can be hit-and-miss, leading to varying satisfaction levels.
- The meeting capacity for audio and video conferences is relatively small, potentially hindering larger gatherings.
Pricing
- Mobile: $19.99 per line per month
- Premium: $29.99 per line per month
- Advanced: $39.99 per line per month
Wrapping Up
The VoIP market is growing at an exponential pace and is extremely competitive. The global VoIP market was $37.5 billion in 2022 and is expected to reach $76.5 billion by 2028. You may lose out on the competition if you have not thought about a VoIP phone system yet.
Before choosing a VoIP phone system for your business, explore your requirements and evaluate the available VoIP apps based on their features, pricing, scalability, degree of customization, accessibility on mobile phones, desktops, etc.
FAQs
VoIP apps allow businesses to route calls over the Internet, avoiding costly traditional phone services. They offer cheap international calling plans and rates as low as one cent per minute.
Leading VoIP service providers like DialerHQ offer features like auto-attendants, IVRs, call conferencing, call recording, CRM integration, call analytics, power dialer, and advanced call routing options.
The best VoIP number apps for businesses include DialerHQ, CallHippo, Dialpad, OpenPhone, and RingCentral. Remember to compare the features, reviews, and pricing to choose the business phone system provider that suits your needs.
Sindhu Bharathi is an inquisitive learner and prolific B2B/SaaS writer with experience of working in diverse industries. She has a demonstrated history of delivering well-researched, original content. From generating long-form articles, blogs, and white papers to social media copies, she pivots her skills to resonate with the medium and deliver compelling content that has the power to captivate the audience.
Updated : March 29, 2024
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