What is the Enterprise plan and who is it suitable for?

The Enterprise plan is intended for small to medium-sized teams that require a high level of communication. Along with all the features of the Professional plan, it adds more sophisticated features, including audio and video conferencing with an infinite number of participants, call recording, voicemail transcription, and connections with Microsoft Teams and Enterprise.

How does Nextiva's Unified Communications feature benefit businesses?

Nextiva offers a single platform that integrates texting, video, and phone calls under its unified communications (UC) feature. This streamlines communication within organizations, providing a cohesive interface for users to access different modes of communication and enhancing efficiency and collaboration.

What is Auto Attendant, and how does it improve call handling?

One virtual receptionist feature that automates call processing is called Auto Attendant. Callers are greeted by pre-recorded messages and assisted in efficiently directing their calls through menu options. This feature enhances professionalism, reduces manual call routing, and contributes to an improved overall call management process.

How does Team Messaging contribute to collaboration within organizations?

Through instant messaging, Team Messaging by Nextiva facilitates team member cooperation and real-time communication. It provides a centralized platform for teams to exchange messages, share updates, and collaborate on projects, fostering a dynamic and efficient collaborative environment.

What collaboration tools are included in Nextiva's offerings?

Nextiva's Collaboration Tools include features such as unlimited conference calls, video conferencing, screen sharing, auto attendant, and SMS/MMS capabilities. These resources improve teamwork by enabling groups to work together on projects, hold virtual meetings, and communicate clearly.

Nextiva: Features, Pricing, Reviews and More 2024

Top Features

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Business Phone Service
Unified Communications
Auto Attendant
Team Messaging
Collaboration Tools
CRM Integration
Call Recording
Mobile App

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What is Nextiva: An Overview

Nextiva is a leading provider of cloud-based telephony systems, offering a comprehensive and innovative communication solution for businesses of all sizes. The foundation of Nextiva’s offerings is a dependable and expandable platform that revolutionizes how businesses communicate by utilizing the cloud.

Nextiva is a phone company that specializes in providing cutting-edge technologies that help businesses improve team collaboration and expedite communication. The platform offers an extensive range of services, such as voicemail-to-email functionality, virtual faxing, and an advanced business phone service with limitless calling.

Nextiva’s unified communications platform, which effortlessly combines messaging, video, and phone services into a single interface, is one of its most notable features. This integration facilitates smooth collaboration by creating a unified and effective communication environment throughout businesses.

Nextiva understands the value of CRM integration in giving companies a cohesive picture of their interactions with customers. This connection makes sure that information is communicated effectively and intelligently, which enhances consumer engagement. With collaboration options like screen sharing and video conferencing, the platform’s capabilities are further enhanced, allowing for virtual meetings and remote or distributed work environments.

Ratings	Nextiva	DialerHQ
Value for Money	3.9	4.8
Ease of Use	4.3	4.6
Features	3.8	4.6
Customer support	4.1	4.6

Nextiva Reviews

Positive

Nextiva has proven to be an invaluable asset to our business, offering a robust and feature-rich cloud-based telephony system that has significantly elevated our communication capabilities. One notable feature of the unified communications platform is its smooth integration of messaging, video, and phone services into a single, unified interface.
The business phone service provides unlimited calling, virtual faxing, and voicemail-to-email features, offering both flexibility and cost-effectiveness. The platform's Auto Attendant feature has enhanced our professionalism by allowing us to create automated greetings and efficiently route calls.
One notable aspect is the CRM connectivity, which gives us a consolidated view of customer interactions and makes it possible for us to provide more individualized and knowledgeable services.
Analytics and reporting tools offer valuable insights into our communication metrics, empowering us to make data-driven decisions for continuous improvement.
The platform's commitment to security and compliance has instilled confidence in the protection of our sensitive communication data. Overall, Nextiva has proven to be a reliable and comprehensive solution that aligns seamlessly with our business needs, enhancing our operational efficiency and customer engagement.

Negative

While Nextiva offers a plethora of advanced features and benefits, there have been occasional instances of service interruptions and call quality issues. Some users in our organization have reported experiencing dropped calls or audio distortions during peak usage times, which can be frustrating.
Additionally, the mobile app, while convenient, has shown occasional glitches, leading to delays in receiving notifications or accessing certain features. The platform's pricing structure, though competitive, may pose a challenge for smaller businesses with budget constraints, especially considering that additional charges may apply for certain features and usage.
The user interface, while generally intuitive, could benefit from more customization options to tailor the platform to individual user preferences. Although customer service is always available, it might be more proactive in resolving such problems before they hurt our business.
Despite these challenges, Nextiva remains a strong choice for businesses seeking an advanced cloud-based telephony system, and their continuous updates and improvements suggest a commitment to addressing these issues for an even better user experience in the future.

Nextiva Pricing

Nextiva offers three distinct plans tailored to varying business needs.

The Essential plan :- The Essential plan, priced at $18.95 per user per month, is an easy and quick start option providing unlimited voice and video calling, voicemail services, toll-free numbers, and seamless integration with Outlook/Google Contacts. This plan is ideal for those seeking a cost-effective solution with essential communication features.
Professional plan :- Stepping up, the Professional plan at $22.95 per user per month is a great choice for smaller teams. It includes all features in the Essential plan, along with added perks such as unlimited conference calls with up to 40 participants, unlimited video conferencing, screen sharing, auto attendant with multi-level functionality, and SMS/MMS capabilities for both mobile and desktop.
Enterprise plan :- For small and medium teams with more extensive communication needs, the Enterprise plan, priced at $32.95 per user per month, encompasses everything in the Professional plan. It also has capabilities like voicemail transcription, call recording, video conference recording with an infinite number of participants, voicemail transcription, and connections with Microsoft Teams and Enterprise. The Enterprise plan further includes Single Sign-On functionality, catering to organizations with advanced collaboration requirements. These plans showcase Nextiva’s commitment to providing scalable solutions, ensuring businesses can select the plan that aligns perfectly with their communication requirements.

Price Comparison

Nextiva offers pricing based on features so businesses can customize it based on their requirements. Some pricing plans are explained below.

Essential Plan

$18.95 per user per month

Professional Plan

$22.95 per user per month

Enterprise Plan

$32.95 per user per month

Free trial

7 days

As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for more info.

Free trial

10 days

Nextiva Features

1. Unified Communications

Nextiva's Unified Communications (UC) feature is a comprehensive solution that integrates various communication channels into a cohesive platform. This includes voice, video, messaging, and more. The goal is to streamline communication within an organization, providing users with a unified interface to access different modes of communication. With UC, users can seamlessly transition between voice calls, video conferencing, and instant messaging, fostering efficient collaboration and ensuring that communication tools work harmoniously to meet diverse business needs.

2. Auto Attendant

The Auto Attendant feature by Nextiva automates and enhances the call handling process, providing a professional and efficient experience for callers. In its capacity as a virtual receptionist, it answers calls with pre-recorded greetings and leads users via menu selections to connect them to the right extension or department. Auto Attendant reduces the need for manual call routing, saving time and improving overall call management efficiency.

3. Team Messaging

Nextiva's Team Messaging feature facilitates real-time communication and collaboration among team members through instant messaging. It offers a centralized platform where teams can rapidly and effectively communicate, share updates, and work together on projects. Team messaging facilitates easy information sharing, question-asking, and update sharing among team members, improving collaboration inside the company. With this capability, teams who are dispersed or remote can collaborate without being physically separated from one another and remain in constant communication.

4. Collaboration Tools

The capabilities included in Nextiva's Collaboration Tools are all intended to improve productivity and teamwork. This includes features like screen sharing, video conferencing, and limitless conference calls for up to 40 people. Teams may work together on projects in real time, share presentations, and hold virtual meetings thanks to these capabilities. The auto attendant with multi-level functionality ensures that calls are efficiently managed, and SMS/MMS capabilities for both mobile and desktop provide additional channels for communication. In order to create a dynamic and connected workspace that enables teams to collaborate productively regardless of their physical proximity, these collaboration technologies are essential.

5. CRM Integration

The Customer Relationship Management (CRM) integration function of Nextiva facilitates smooth communication between the platform and CRM systems like HubSpot and Salesforce. By ensuring that users have a cohesive perspective of customer interactions, this integration makes it possible for users to communicate more intelligently and individually. By syncing communication data with CRM systems, organizations can streamline workflows, access customer information during interactions, and enhance overall customer relationship management.

Frequently Asked Questions

What is the Enterprise plan and who is it suitable for?

The Enterprise plan is intended for small to medium-sized teams that require a high level of communication. Along with all the features of the Professional plan, it adds more sophisticated features, including audio and video conferencing with an infinite number of participants, call recording, voicemail transcription, and connections with Microsoft Teams and Enterprise.

How does Nextiva's Unified Communications feature benefit businesses?

Nextiva offers a single platform that integrates texting, video, and phone calls under its unified communications (UC) feature. This streamlines communication within organizations, providing a cohesive interface for users to access different modes of communication and enhancing efficiency and collaboration.

What is Auto Attendant, and how does it improve call handling?

One virtual receptionist feature that automates call processing is called Auto Attendant. Callers are greeted by pre-recorded messages and assisted in efficiently directing their calls through menu options. This feature enhances professionalism, reduces manual call routing, and contributes to an improved overall call management process.

How does Team Messaging contribute to collaboration within organizations?

Through instant messaging, Team Messaging by Nextiva facilitates team member cooperation and real-time communication. It provides a centralized platform for teams to exchange messages, share updates, and collaborate on projects, fostering a dynamic and efficient collaborative environment.

What collaboration tools are included in Nextiva's offerings?

Nextiva's Collaboration Tools include features such as unlimited conference calls, video conferencing, screensharing, auto attendant, and SMS/MMS capabilities. These resources improve teamwork by enabling groups to work together on projects, hold virtual meetings, and communicate clearly.

Nextiva

Pricing:$18.95