Is Grasshopper suitable for small businesses?

Yes, Grasshopper is exclusively built for small businesses and solopreneurs who are struggling to differentiate between professional and personal calls. It has three different pricing plans starting at $28 a month and you can choose one depending on your business requirements.

Can I get a free Grasshopper demo?

Yes, Grasshopper provides a 7-day free trial that allows businesses to experiment with the viability and usability of the VoIP system before making a paid subscription.

How does Grasshopper compare to DilaerHQ?

Both Grasshopper and DialerHQ are robust VoIP platforms and offer exhaustive communication features for businesses. If you have budget constraints, then DilaerHQ is a viable, economical alternative as it has basic plans starting at $0. It must be noted that Grasshopper pricing starts at $28 a month.

Can I access Grasshopper on a regular phone?

Yes, you can access Grasshopper with your existing mobile device. As Grasshopper routes calls over the internet, it does not require special equipment or hardware for functioning.

Can I make video calls with Grasshopper?

No, Grasshopper does not support video calling. You must use third-party applications like Google Meet, Zoom, or MS Teams to host or attend a video call using Grasshopper.

Grasshopper

Integrated phone system for solopreneurs and small businesses

Best for : Solopreneurs, small businesses, and people engaged in side gigs that intend to separate business and personal calls.

Pricing:$28

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Top Features

Grasshopper

Business Texting
Smart Call Forwarding
Voicemail Transcription
Virtual Receptionist
Live Call Transfers
VoIP & WiFi Calling
Virtual Extensions
Real-time Dashboard

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Other Users Choose

DialerHQ

Call Recording
Voice Broadcasting
Call Center Analytics
Call Monitoring
PBX system
Power Dialer
Number Masking
Call Queuing

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What is Grasshopper: An Overview

Grasshopper is a robust, next-gen calling solution designed with exhaustive communication features for small businesses and solopreneurs. With virtual numbers, Grasshopper separates personal and business calls helping business owners achieve work-life balance.

Grasshopper provides a mobile and desktop application that allows businesses to handle calls on the go. This feature helps organizations and call centers with a remote or distributed workforce.

Grasshopper offers a broad range of virtual numbers, including local, toll-free, and vanity numbers. It has a wide pool of numbers and lets you decide based on your preferred area code and country in which you are planning to expand your business. These virtual numbers add a professional identity to your brand and help scale your business reach to greater heights. Learn how to get a grasshopper virtual phone number.

Grasshopper allows you to port your existing number, contacts, and communication flow. This means businesses can tap into the potential of their existing customer relationships that they have painstakingly built over the years.

Grasshopper offers innovative call management features like call forwarding, virtual receptionists, Interactive Call Response (IVR), live call transfers, custom greetings, etc. that help businesses streamline handling a high volume of calls and elevate their customer service quality.

All Grasshopper plans offer 24/7 customer support through phone calls, emails, social media channels, etc. so you can seek their assistance whenever required.

Ratings	Grasshopper	DialerHQ
Value for Money	4.0	4.8
Ease of Use	3.0	4.6
Features	4.0	4.6
Customer Support	4.7	4.6

Grasshopper Reviews

Positive

Grasshopper offers extensive call management features at cost-effective rates. It helps small businesses streamline their business communication and customer support.
Grasshopper routes calls over the internet and does not require special hardware. This allows for a hassle-free setup and installation. Anyone can install and access the system, even if they lack sound technical competencies.
A closer analysis of Grasshopper reviews online reveals users appreciate the professional look that the tool creates for businesses. Having a separate business line along with features like call forwarding, voicemail, etc. boosts the brand image of small businesses in the market.
Users have called out the voice-to-text feature or the voicemail transcripts that are sent to your inbox when you are unable to attend the call. The transcript makes it easy to read the messages and respond to important ones without having to listen to your voicemail.
Grasshopper offers seamless number portability that allows businesses to move their contacts and existing numbers and harness advanced features to enhance their communication abilities.
With Grasshopper, it is easy to add, remove, or modify extensions and you can do so without spending on additional devices or hardware. This helps growing businesses scale their communication system effortlessly.

Negative

A common observation found in Grasshopper reviews online is that the customer service quality is below average and requires improvements. Users have also reported inconveniencies in moving from a free trial to a paid subscription.
SMS functionality is outdated and does not route incoming messages to the personal extensions of agents or business owners. The messages get delivered solely to the Admin inbox.
Grasshopper is available only in USA and Canada and this limits the app usage in other countries. So, if you have businesses in other countries then Grasshopper might not be appropriate.
With Grasshopper pricing, the basic plan has limited features and lacks important features like caller ID, voicemail, etc. This mandates the upgrade to premium plans for startups which may prove to be quite expensive.
Grasshopper does not support video and audio conferencing and this is a major drawback given a world with distributed teams and remote workforce. Businesses have to rely on third-party apps like Google Meet or MS Teams to hold a conference or meeting.

Grasshopper Pricing

Grasshopper pricing plans come in three different tiers to cater to the budget and feature requirements of businesses. Grasshopper provides a 7-day free trial allowing you to try the features hands-on before you subscribe.

Solo Plan – $28/Month (Billed annually) :- The Solo plan allows businesses to add one phone number, three extensions, and unlimited users. It allows unlimited calling, and voicemail to email transcriptions, and offers customer support on phone, chat, and support tickets. You can only receive faxes but you cannot send them.
The Solo plan works well for solopreneurs and people working in small gigs who intend to space out professional and personal calls.
Partner Plan – $46/Month (Billed annually) :- The Partner plan is an extension of the Solo plan but allows up to three phone numbers, six extensions, and unlimited users. It has the same features as the Solo plan but allows businesses to avail more extensions and phone numbers.
The Partner plan is ideal for small business teams and firms with two or three partners who eventually require multiple extensions.
Small Business Plan – $80/Month (Billed annually) :- The Small Business plan offers all the features in the Solo and Partner plan but allows 5 business numbers and unlimited calling. Additionally, in the Small Business Plan, you get unlimited extensions.
Small Business plan works well for growing business teams and small-scale businesses with 5 or more employees.

*All prices are in USD, and you can choose between monthly or yearly billing.

Price Comparison

Though there are three different Grasshopper pricing plans to meet the requirements of businesses with varying scope and scale, it is not as cost-effective as DialerHQ, The premium plans are also cheaper than Grasshopper. A summary of the pricing comparison is given below.

Solo Plan

$28/Month (Ideal for solopreneurs)

Professional Plan

$35per month per 10 users

Partner Plan

$46/Month (Ideal for partnership firms and small teams)

Small Business Plan

$80/Month (Ideal for very small businesses)

Free trial

7 days

As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for more info.

Free trial

10 days

Grasshopper Features

1. International Numbers

Grasshopper provides a wide range of virtual numbers including local, toll-free, or vanity phone numbers. You can also port your existing contacts, workflow, and business numbers so you can leverage the customer relationships you have built over the years.

2. Call Forwarding

Grasshopper offers a smart call-forwarding feature where you can redirect your incoming call to a number or device when you are not available to handle customer calls. This feature helps reduce missed calls and ensures that all incoming calls are promptly answered.

3. Business Texting

The business Texting feature allows firm owners, partners, and employees to send and receive text messages on the business phone number instead of the personal number. It helps dish out product updates, schedule appointments, or send reminders and follow-ups through text messages.

4. Voicemail Transcription

A defining feature of Grasshopper, voicemail transcription allows business agents to receive voicemails in text so they can read the messages and respond even if they are in a meeting and may not be available to listen to the recording. You can also add the voicemail transcript to the CRM for future reference.

5. Virtual Receptionist

Grasshopper has an auto-attendant that answers incoming calls just like a human receptionist and routes them to the appropriate agent or department based on the inputs received from the caller. This is an exceptional feature for small businesses as it helps save labor costs.

6. Mobile + Desktop Apps

Grasshopper offers mobile and desktop applications. The mobile application is absolutely useful for small business owners and startup founders who wear multiple hats and may not be at the desk always. The mobile app allows them to take calls on the go even when they are outside the office.

7. Live Call Transfers

Grasshopper offers live call transfers where you can move an ongoing call to another team member in just a few clicks. During transfers, you can put on-hold music that carries information about your business offerings and keep the caller engaged while the call is getting transferred.

Frequently Asked Questions

Can I use my existing phone number with Grasshopper?

Yes, Grasshopper allows you to port your existing phone numbers, contacts, and workflow, so you can harness the benefits of customer relationships you have built over the years.

Is Grasshopper suitable for small businesses?

Yes, Grasshopper is exclusively built for small businesses and solopreneurs who are struggling to differentiate between professional and personal calls. It has three different pricing plans starting at $28 a month and you can choose one depending on your business requirements.

Can I get a free Grasshopper demo?

Yes, Grasshopper provides a 7-day free trial that allows businesses to experiment with the viability and usability of the VoIP system before making a paid subscription.

How does Grasshopper compare to DilaerHQ?

Both Grasshopper and DialerHQ are robust VoIP platforms and offer exhaustive communication features for businesses. If you have budget constraints, then DilaerHQ is a viable, economical alternative as it has basic plans starting at $0. It must be noted that Grasshopper pricing starts at $28 a month.

Can I access Grasshopper on a regular phone?

Yes, you can access Grasshopper with your existing mobile device. As Grasshopper routes calls over the internet, it does not require special equipment or hardware for functioning.

Can I make video calls with Grasshopper?

No, Grasshopper does not support video calling. You must use third-party applications like Google Meet, Zoom, or MS Teams to host or attend a video call using Grasshopper.