8x8
Empower your Business with Seamless Communication
Ideal for : Growing enterprises, mid-sized businesses, and corporations seeking a robust VoIP solution for enhanced communication, collaboration, and productivity.Pricing:Custom
Visit WebsiteTop Features
8x8
- Advanced VoIP Technology
- Call Routing
- Business Messaging
- Voicemail Transcription
- Virtual Receptionist
- Live Transfers
- Virtual Extensions
Other Users Choose
DialerHQ
- Call Monitoring
- PBX System
- Call Recording
- Voice Broadcasting
- Call Center Analytics
- Power Dialer
- Call Queuing
What is 8×8: An Overview
8×8 is a comprehensive VoIP solution meticulously crafted to meet the diverse needs of businesses, regardless of size. Tailored for the demands of contemporary enterprises, 8×8 goes beyond conventional calling systems, introducing a rich suite of features that revolutionize customer connections and team management.
Stay in control of your communication with 8×8’s seamless integration of mobile and desktop applications. Perfect for organizations with distributed or remote teams, the platform ensures flexibility and accessibility, enabling your team to stay connected from any corner of the globe.
Expand your business globally with 8×8’s diverse array of virtual numbers. Choose from local, toll-free, and customizable vanity numbers to tailor your business identity. Opt for preferred area codes and countries to establish a professional presence and scale your business reach to unprecedented heights.
Transitioning has never been easier. 8×8 allows you to seamlessly port existing numbers, contacts, and communication flows, ensuring continuity in customer relationships. Unlock the potential of longstanding connections effortlessly as you make the switch to 8×8.
Enhance customer service quality with 8×8’s advanced call management features. From call forwarding and virtual receptionists to Interactive Call Response (IVR), live call transfers, custom greetings, and more – streamline the handling of high call volumes, boosting efficiency and customer satisfaction.
At 8×8, customer satisfaction is the top priority. Benefit from round-the-clock customer support across various channels, including phone calls, emails, and social media. The dedicated support team is always ready to assist you, ensuring a seamless experience as you harness the full potential of 8×8.
Ratings |
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|
---|---|---|
Value for Money |
4.1
|
4.8
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Ease of Use |
4.0
|
4.6
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Features |
4.3
|
4.6
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Customer Support |
3.8
|
4.6
|
8x8 Reviews
Positive
- 8x8 offers a robust communication suite, integrating messaging, video conferencing, and voice calling in one platform. This comprehensive solution streamlines communication, fostering collaboration across teams.
- One standout feature of 8x8 is its unparalleled voice quality. The VoIP technology ensures crystal-clear calls, contributing to effective and efficient communication within the organization.
- The ability to have virtual numbers, including local, toll-free, and customizable vanity numbers, provides a global reach while maintaining a local presence. This flexibility is invaluable for businesses aiming to scale and establish an international footprint.
- Transitioning to 8x8 is seamless with the option to port existing numbers, contacts, and communication flows. This feature ensures continuity in customer relationships, minimizing disruptions during the migration process.
- The intuitive user interface of 8x8 makes it easy for team members to navigate and utilize the platform's features. Minimal training is required, contributing to quick adoption across the organization.
- Elevate customer service with features like call forwarding, virtual receptionists, Interactive Call Response (IVR), and live call transfers. These tools streamline call handling, enhancing efficiency and customer satisfaction.
- The availability of 24/7 customer support across various channels, including phone calls, emails, and social media, ensures that assistance is readily available. This dedicated support contributes to a positive user experience and quick issue resolution.
Negative
- While 8x8 offers a comprehensive suite of features, the pricing structure may be a bit steep for small businesses with limited budgets, potentially making it less accessible for startups.
- Some of the advanced features, although powerful, may have a steeper learning curve. It could take time for users to fully harness the capabilities of the platform, especially if they are new to advanced VoIP solutions.
- The high level of customization available in 8x8 may be overwhelming for users who prefer a more straightforward setup. Simplifying the customization process could enhance the user experience for those looking for a quick and easy deployment.
- Users have reported occasional connectivity issues, which can impact the reliability of the service. While these instances may be infrequent, they can be a concern for businesses that heavily rely on uninterrupted communication.
- While 8x8 integrates well with some popular business tools, the range of integrations may be limited compared to other platforms. This could pose challenges for businesses with specific software requirements.
- Some users have noted that 8x8 can be resource-intensive, particularly for devices with lower processing power. This could potentially impact the performance on certain devices, especially in resource-constrained environments.
- While 8x8 offers 24/7 support, some users have reported longer-than-desired response times. Improving the response time for customer queries could enhance the overall customer support experience.
8×8 Pricing
Aircall offers different plans with advanced features and functionality. While 8×8 does not share the pricing of each plan, you can compare different plans and make a decision.
- X2 Plan: All-in-One Communication Suite :- The X2 Plan from 8×8 is a comprehensive solution that integrates voice, video, and chat functionalities. Tailored for businesses of all sizes, this plan offers unlimited users, enabling entire teams to benefit from its features. With unlimited voice calling to 14 countries, it facilitates global communication seamlessly. The plan includes HD video and audio conferencing, accommodating up to 500 active participants.
- X4 Plan: Advanced Call Handling and Analytics :- Building on the foundation of the X2 Plan, the X4 Plan introduces advanced call handling and analytics features. In addition to all the offerings of the X2 Plan, users benefit from unlimited voice calling to 48 countries, expanding the plan’s global reach. The X4 Plan includes 8×8 Frontdesk, catering specifically to receptionists and operators.
- X6 Plan: Voice Contact Center Excellence :- Designed for businesses with a focus on customer service, the X6 Plan encompasses everything from the X4 Plan and adds advanced features for a comprehensive voice contact center. This includes skills-based routing, IVR (Interactive Voice Response), and call recording integrated with CRM systems.
- X7 Plan: Popular Choice with Omni-Channel Support :- The X7 Plan, a popular choice among users, builds on the X6 Plan by offering a unified interface for voice and digital interactions. Expanding communication channels, this plan includes omnichannel support for social media, chat, email, SMS, and video. Users can engage in co-browsing for enhanced collaboration.
- X8 Plan: Advanced Contact Center with Quality Management :- As the pinnacle of 8×8’s offerings, the X8 Plan includes everything from the X7 Plan and introduces advanced features for contact centers. Quality management tools enable supervisors to assess and enhance agent performance. Speech and text analytics provide valuable insights into customer interactions, helping businesses refine their strategies based on real data.
Price Comparison
Though there are three different 8×8 pricing plans to meet the requirements of businesses with varying scope and scale, it is not as cost-effective as DialerHQ. The premium plans are also cheaper than 8×8. A summary of the pricing comparison is given below.
8x8 Features
1. Unified Communication Suite
8x8 distinguishes itself with a Unified Communication Suite that seamlessly integrates messaging, video conferencing, and voice calling into a single, cohesive platform. This feature fosters collaboration by providing users with a centralized hub for all their communication needs. The suite ensures that teams can transition effortlessly between different modes of communication, promoting efficiency and coherence in the workplace.
2. Global Reach with Virtual Numbers
One standout feature of 8x8 is its capacity to provide businesses with a diverse array of virtual numbers, including local, toll-free, and customizable vanity numbers. This empowers businesses to establish a global presence with ease, offering the flexibility to choose preferred area codes and countries. This feature is particularly valuable for companies looking to expand internationally while maintaining a professional and localized image
3. Advanced Call Management
8x8 elevates customer service quality through its advanced call management features. From call forwarding and virtual receptionists to Interactive Call Response (IVR), live call transfers, and custom greetings, the platform streamlines the handling of high call volumes. This not only enhances efficiency but also contributes to an improved customer experience, ensuring that calls are routed promptly to the right individuals or departments.
4. Seamless Number Porting
Transitioning to 8x8 is made seamless with the platform's ability to enable the porting of existing numbers, contacts, and communication flows. This ensures a smooth transition for businesses, preserving established customer relationships without disruptions. The feature underscores 8x8's commitment to facilitating an easy onboarding process, allowing users to unlock the potential of long standing connections effortlessly.
5. Intuitive User Interface
8x8 distinguishes itself with an intuitive user interface that simplifies the user experience. The platform's design is user-friendly, minimizing the learning curve for team members and facilitating quick adoption. This feature is particularly advantageous for businesses that prioritize a straightforward setup and want their teams to efficiently utilize the platform's features without extensive training.
6. Omni-Channel Support in X7 Plan
The X7 Plan of 8x8 introduces a feature-rich omni-channel support system that enables businesses to engage with customers across various digital platforms, including social media, chat, email, SMS, and video. This unified interface ensures a seamless and consistent customer experience, regardless of the communication channel. Co-browsing further enhances collaboration, making the X7 Plan a popular choice for businesses aiming to provide a unified and integrated communication strategy.
7. Advanced Contact Center with Quality Management in X8 Plan
Positioned as the pinnacle of 8x8's offerings, the X8 Plan introduces advanced features for contact centers, including quality management tools, speech analytics, and text analytics. This comprehensive suite empowers supervisors to assess and enhance agent performance while gaining valuable insights into customer interactions. The X8 Plan is tailored for organizations that not only prioritize efficient communication but also seek a deep understanding of customer interactions for continual improvement and strategic refinement.
Frequently Asked Questions
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8x8 offers a range of service plans tailored to different business needs. The pricing varies based on the chosen plan, such as X2, X4, X6, X7, and X8. The plans cater to diverse requirements, from unified communication to advanced contact center features, with pricing reflecting the included features and capabilities.
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Yes, 8x8 integrates seamlessly with Microsoft Teams. The X2 Plan and subsequent plans include this integration, allowing users to enhance their collaboration experience by leveraging the capabilities of both platforms. This integration provides a unified and streamlined communication solution for businesses.
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8x8 addresses global communication needs through its virtual numbers feature. Businesses can choose from local, toll-free, and vanity numbers, enabling them to establish a global presence. The platform also offers unlimited voice calling to multiple countries, facilitating international communication effortlessly.
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8x8 prides itself on having an intuitive user interface that minimizes the learning curve for users. The platform is designed to be user-friendly, ensuring that team members can quickly adapt and utilize the features without extensive training. This design focus enhances the overall user experience.
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8x8 is equipped with advanced call management features to handle high call volumes efficiently. These features include call forwarding, virtual receptionists, Interactive Call Response (IVR), live call transfers, and custom greetings. These tools collectively streamline call handling, contributing to increased efficiency and improved customer satisfaction.
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8x8 prioritizes customer satisfaction, offering 24/7 customer support across various channels, including phone calls, emails, and social media. Users can reach out to the dedicated support team for assistance, ensuring a seamless experience as they harness the full potential of 8x8's communication solutions.