How does 3CX's Unified Communication differ from traditional phone systems?

3CX's Unified Communication goes beyond traditional phone systems by integrating various communication channels like voice calls, video conferencing, live chat, and team messaging into a single platform. Unlike traditional systems that often operate in silos, 3CX's unified approach simplifies communication processes, fostering collaboration and efficiency across the organization.

Can I keep my existing phone numbers when switching to 3CX?

Yes, 3CX facilitates a seamless transition by allowing the porting of existing numbers, contacts, and communication flows. This ensures minimal disruption to ongoing connections, allowing businesses to maintain their established relationships with clients and partners while upgrading to a more advanced communication system.

How does 3CX support global expansion with virtual numbers?

3CX enables global reach by offering a diverse array of virtual numbers, including local, toll-free, and vanity numbers. Businesses can customize their identity by choosing preferred area codes and countries, projecting a professional image while extending their reach to new markets.

What kind of support does 3CX provide, and how can I reach customer support?

3CX prioritizes customer satisfaction with 24/7 support available through various channels, including phone calls, emails, and social media. The responsive support team is ready to assist users with any issues or questions, ensuring a positive experience and confidence in the platform's reliability.

Can I integrate 3CX with other applications we use in our business?

Yes, 3CX enhances productivity by offering seamless integration with various applications and tools. Whether it's CRM integration for a unified customer experience or Microsoft 365 integration for streamlined collaboration, 3CX ensures that communication is embedded within the broader context of business operations.

3CX

Unified Communications System for Growing Businesses

Best for : Growing businesses and enterprises seeking a robust unified communications solution to enhance collaboration and streamline communication processes.

Pricing:$175

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Top Features

3CX

Instant Messaging & Chat
Efficient Call Routing
Voicemail to Email
Automated Attendant
Call Conferencing
Video Conferencing
VoIP & WebRTC Support
CRM Integration

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Other Users Choose

DialerHQ

Call Recording
Multi-Channel Communication
Call Queues
Call Monitoring
PBX System
Powerful Reporting Tools
Number Masking
Mobile Device Integration

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What is 3CX: An Overview

Experience the next level of business communication with 3CX, a state-of-the-art VoIP platform meticulously crafted to meet the diverse needs of businesses, regardless of their size. In a constantly evolving enterprise communication landscape, 3CX stands out by offering a robust set of features that redefine your connections with clients and streamline team management.

Breaking away from conventional calling systems, 3CX phone system provides seamless integration across both mobile and desktop applications. This flexibility proves especially advantageous for businesses with distributed or remote teams, fostering connectivity from any corner of the world.

Extend your business reach globally with 3CX’s versatile virtual number options, encompassing local, toll-free, and customizable vanity numbers. Tailor your business identity by selecting preferred area codes and countries, projecting a professional image and expanding your business reach to new horizons.

Transition smoothly with 3CX phone system through the seamless porting of existing numbers, contacts, and communication flows. Preserve longstanding customer relationships effortlessly, ensuring a smooth continuation of established connections without any disruptions.

Enhance your customer service quality with 3CX’s advanced call management features. From call forwarding and virtual receptionists to Interactive Call Response (IVR), live call transfers, custom greetings, and more, 3CX phone system streamline the handling of high call volumes, boosting efficiency and customer satisfaction.

At 3CX, customer satisfaction takes precedence. Enjoy 24/7 customer support across various channels, including phone calls, emails, and social media. The dedicated support team is always ready to assist you, ensuring a seamless experience as you unlock the full potential of 3CX.

Ratings	3CX	DialerHQ
Value for Money	4.1	4.8
Ease of Use	4.0	4.6
Features	4.1	4.6
Customer Support	3.7	4.6

3CX Reviews

Positive

3CX is a powerhouse of features, offering everything from instant messaging and video conferencing to call recording and advanced call routing. It's a one-stop solution for businesses looking to streamline communication.
The flexibility in deployment options, whether on-premise or in the cloud, caters to diverse business needs. This adaptability ensures scalability as a business grows, providing a seamless communication experience.
The ability to use virtual numbers, including local, toll-free, and vanity numbers, enables a global business presence with a local touch. This feature is particularly valuable for companies aiming to expand their reach.
The smooth transition facilitated by number porting ensures minimal disruption to ongoing communication flows. This is a crucial aspect for businesses looking to switch to 3CX without losing their existing contacts or phone numbers.
The user interface is designed with simplicity in mind, making it easy for both administrators and end-users to navigate and utilize the platform effectively. This reduces the learning curve associated with implementing new communication tools.
3CX's customer support, available 24/7 through various channels, including phone calls, emails, and social media, ensures that assistance is readily accessible. This responsive support system contributes to a positive user experience.
In comparison to some alternatives, 3CX is often seen as a cost-effective solution, providing a robust set of features without breaking the bank. This affordability is a significant advantage for budget-conscious businesses.

Negative

The initial setup process may be daunting for users without a strong technical background. While the flexibility is appreciated, it might require more technical expertise than some competitors.
In some cases, running 3CX can be resource-intensive, particularly for on-premise deployments. This could pose challenges for smaller businesses with limited IT resources.
While the mobile application is functional, it may not be as feature-rich as the desktop version. Users relying heavily on mobile devices might find some functionalities lacking.
Integrating 3CX with certain third-party applications may not always be seamless, requiring additional configuration and troubleshooting to ensure smooth operation.
Some users have reported occasional stability issues following software updates. While updates are crucial for security and feature improvements, they can introduce unforeseen challenges.
Unlocking the full potential of advanced features may require time and training. Users might find that some functionalities are underutilized due to a lack of awareness or training.
While strong on communication, 3CX may lack some of the collaboration features present in dedicated collaboration platforms, potentially requiring businesses to use additional tools for comprehensive collaboration needs.

3CX Pricing

3CX offers a versatile range of pricing plans to cater to diverse business needs, starting with a free plan supporting up to 10 users. Let’s explore the pricing plan in detail.

3CX FREE :- For businesses seeking a cost-effective communication solution, the 3CX FREE Plan offers a comprehensive package at no charge. Supporting up to 10 users, this plan includes essential features such as next-gen phone system, remote team enablement, live chat, team messaging, WhatsApp integration, video conferencing, and holiday & business hours routing.
The plan also supports mobile and desktop apps, allowing users to stay connected on various devices. With a maximum of 3 deskphones, it’s an excellent option for small teams looking to establish a professional communication setup without incurring any costs.
3CX SMB – $175 per system, annually :- Ideal for small businesses, the 3CX SMB Plan comes at an annual cost of $175 per system, not per user. With support for 10 to 20 users, this plan extends the features of the FREE Plan to include advanced functionalities like call queues, multi-level IVR, deskphone support, call and chat reporting, as well as SMS/MMS support. There is no limit on the number of deskphones, offering scalability for growing teams.
3CX PRO – $145 per system, annually :- The 3CX PRO Plan, priced at $145 annually per system, not per user, is designed for professional use. Supporting more than 10 users, it provides advanced features such as the option to install on-premise or self-host, dedicated installation, call recording, CRM integration, hot desking, Microsoft 365 integration, and SMS/MMS support.
3CX ENT – $180 per system :- Tailored for enterprise-level needs, the 3CX ENT Plan comes at an annual cost of $180 per system, not per user. Supporting more than 10 users, it includes all the features of the PRO Plan along with additional capabilities like custom IP phone logos, Microsoft Teams integration, skill-based routing, and the ability to start/stop call recording.

Price Comparison

Want to find which VoIP platform is the right choice for your business? Compare the main pricing plans of 3CX.

3CX SMB

$175 per system, annually

3CX PRO

$145 per system, annually

3CX ENT

$180 per system

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3CX Features

1. Next-Gen Phone System

3CX revolutionizes communication by offering a next-gen phone system that unifies various channels seamlessly. This feature facilitates unified communication, allowing users to engage in voice calls, video conferencing, live chat, and team messaging all within a single platform. The intuitive interface ensures that employees can easily navigate and leverage these tools, fostering collaboration and efficiency across the organization.

2. Virtual Numbers

3CX provides businesses with the ability to establish a global presence through its diverse array of virtual numbers. From local and toll-free numbers to customizable vanity numbers, organizations can tailor their business identity by choosing preferred area codes and countries. This feature not only enhances professionalism but also extends the reach of businesses to new markets.

3. Call Management and Reporting

Efficient call management is a hallmark of 3CX, offering features like call queues, multi-level Interactive Voice Response (IVR), and comprehensive reporting tools. Call queues ensure calls are handled systematically, reducing wait times and improving customer satisfaction. The multi-level IVR adds a layer of customization, allowing businesses to create tailored call routing options.

4. Number Porting

3CX facilitates a smooth transition for businesses by allowing the porting of existing numbers, contacts, and communication flows. This feature is invaluable for organizations looking to switch to 3CX without disrupting ongoing connections. It ensures a seamless continuation of established relationships with clients and partners, minimizing downtime and optimizing the transition process.

5. Customer Support Across Channels

Customer satisfaction is a priority for 3CX, evident in its 24/7 customer support available through various channels, including phone calls, emails, and social media. This responsive support system ensures that users receive timely assistance whenever they encounter issues or have questions. The dedicated support team contributes to a positive user experience, fostering confidence in the platform's reliability and the provider's commitment to customer success.

6. Deployment Options

3CX offers flexibility in deployment, allowing businesses to choose between on-premise or cloud-based solutions. This flexibility caters to diverse organizational needs, providing scalability and adaptability as businesses grow. Whether opting for on-premise for enhanced control or cloud-based for accessibility and reduced infrastructure maintenance, organizations can tailor their deployment strategy to align with their specific requirements, making 3CX a versatile choice for businesses of varying sizes and structures.

7. Integration Capabilities

3CX enhances productivity by offering seamless integration with various applications and tools. From CRM integration for a unified customer experience to Microsoft 365 integration for streamlined collaboration, 3CX ensures that communication is embedded within the broader context of business operations. This feature not only enhances workflow efficiency but also minimizes the need for users to switch between different platforms, creating a more cohesive and productive work environment.

Frequently Asked Questions

How does 3CX's Unified Communication differ from traditional phone systems?

3CX's Unified Communication goes beyond traditional phone systems by integrating various communication channels like voice calls, video conferencing, live chat, and team messaging into a single platform. Unlike traditional systems that often operate in silos, 3CX's unified approach simplifies communication processes, fostering collaboration and efficiency across the organization.

Can I keep my existing phone numbers when switching to 3CX?

Yes, 3CX facilitates a seamless transition by allowing the porting of existing numbers, contacts, and communication flows. This ensures minimal disruption to ongoing connections, allowing businesses to maintain their established relationships with clients and partners while upgrading to a more advanced communication system.

How does 3CX support global expansion with virtual numbers?

3CX enables global reach by offering a diverse array of virtual numbers, including local, toll-free, and vanity numbers. Businesses can customize their identity by choosing preferred area codes and countries, projecting a professional image while extending their reach to new markets.

What kind of support does 3CX provide, and how can I reach customer support?

3CX prioritizes customer satisfaction with 24/7 support available through various channels, including phone calls, emails, and social media. The responsive support team is ready to assist users with any issues or questions, ensuring a positive experience and confidence in the platform's reliability.

Can I integrate 3CX with other applications we use in our business?

Yes, 3CX enhances productivity by offering seamless integration with various applications and tools. Whether it's CRM integration for a unified customer experience or Microsoft 365 integration for streamlined collaboration, 3CX ensures that communication is embedded within the broader context of business operations.