8x8

What is 8×8: An Overview 

8×8 is a comprehensive VoIP solution meticulously crafted to meet the diverse needs of businesses, regardless of size. Tailored for the demands of contemporary enterprises, 8×8 goes beyond conventional calling systems, introducing a rich suite of features that revolutionize customer connections and team management.

Stay in control of your communication with 8×8’s seamless integration of mobile and desktop applications. Perfect for organizations with distributed or remote teams, the platform ensures flexibility and accessibility, enabling your team to stay connected from any corner of the globe.

Expand your business globally with 8×8’s diverse array of virtual numbers. Choose from local, toll-free, and customizable vanity numbers to tailor your business identity. Opt for preferred area codes and countries to establish a professional presence and scale your business reach to unprecedented heights.

Transitioning has never been easier. 8×8 allows you to seamlessly port existing numbers, contacts, and communication flows, ensuring continuity in customer relationships. Unlock the potential of longstanding connections effortlessly as you make the switch to 8×8.

Enhance customer service quality with 8×8’s advanced call management features. From call forwarding and virtual receptionists to Interactive Call Response (IVR), live call transfers, custom greetings, and more – streamline the handling of high call volumes, boosting efficiency and customer satisfaction.

At 8×8, customer satisfaction is the top priority. Benefit from round-the-clock customer support across various channels, including phone calls, emails, and social media. The dedicated support team is always ready to assist you, ensuring a seamless experience as you harness the full potential of 8×8.

8×8 Pricing

Aircall offers different plans with advanced features and functionality. While 8×8 does not share the pricing of each plan, you can compare different plans and make a decision.

• X2 Plan: All-in-One Communication Suite :- The X2 Plan from 8×8 is a comprehensive solution that integrates voice, video, and chat functionalities. Tailored for businesses of all sizes, this plan offers unlimited users, enabling entire teams to benefit from its features. With unlimited voice calling to 14 countries, it facilitates global communication seamlessly. The plan includes HD video and audio conferencing, accommodating up to 500 active participants.
• X4 Plan: Advanced Call Handling and Analytics :- Building on the foundation of the X2 Plan, the X4 Plan introduces advanced call handling and analytics features. In addition to all the offerings of the X2 Plan, users benefit from unlimited voice calling to 48 countries, expanding the plan’s global reach. The X4 Plan includes 8×8 Frontdesk, catering specifically to receptionists and operators.
• X6 Plan: Voice Contact Center Excellence :- Designed for businesses with a focus on customer service, the X6 Plan encompasses everything from the X4 Plan and adds advanced features for a comprehensive voice contact center. This includes skills-based routing, IVR (Interactive Voice Response), and call recording integrated with CRM systems.
• X7 Plan: Popular Choice with Omni-Channel Support :- The X7 Plan, a popular choice among users, builds on the X6 Plan by offering a unified interface for voice and digital interactions. Expanding communication channels, this plan includes omnichannel support for social media, chat, email, SMS, and video. Users can engage in co-browsing for enhanced collaboration. 
• X8 Plan: Advanced Contact Center with Quality Management :- As the pinnacle of 8×8’s offerings, the X8 Plan includes everything from the X7 Plan and introduces advanced features for contact centers. Quality management tools enable supervisors to assess and enhance agent performance. Speech and text analytics provide valuable insights into customer interactions, helping businesses refine their strategies based on real data.

Price Comparison

Though there are three different 8×8 pricing plans to meet the requirements of businesses with varying scope and scale, it is not as cost-effective as DialerHQ. The premium plans are also cheaper than 8×8. A summary of the pricing comparison is given below.