Vonage
A Leading Cloud Communication Provider For Modern Enterprises
Best for : Small businesses and startupsPricing:$12.59
Visit WebsiteTop Features
Vonage
- Local & Toll-Free Phone Numbers
- Auto Attendant
- Call Screening and Routing
- Follow Me
- Receptionist Console
- Voicemail to Email
Other Users Choose
DialerHQ
- Power Dialer
- Smart Switch
- Global Connect
- Multi-Line Phone System
- Reports & Analytics
- Gamification
What is Vonage: An Overview
The Vonage UCaaS is a powerful communication solution that offers a wide array of features to meet the needs of businesses of all sizes. One of its standout features is its versatility. Whether you require a traditional desk phone, a mobile app, or a softphone for your computer, Vonage has you covered.
It also boasts advanced call routing options, voicemail-to-email transcription, and the ability to easily set up conference calls. With a user-friendly interface and integration with popular business tools like CRM software and Microsoft Teams, Vonage phone service ensures that your communication is seamless and efficient.
Moreover, the intuitive interface of the Vonage UCaaS sets it apart from many other business phone systems. Setting up and managing your communication tools is a breeze, with no need for extensive technical expertise.
Users can customize their call routing and voicemail settings, giving them greater control over their communications. Vonage also offers a mobile app, allowing employees to make and receive calls, access voicemail, and collaborate with colleagues while on the go.
In a nutshell, if you are looking for a reliable and efficient phone system for your organization, Vonage is definitely worth considering.
Ratings |
|
|
---|---|---|
Value for Money |
3.9
|
4.8
|
Ease of Use |
4.1
|
4.6
|
Features |
4.6
|
4.6
|
Customer Support |
4.3
|
4.6
|
Vonage Reviews
Positive
- Vonage's mobile setup is seamless, enabling users to answer client calls from anywhere. This feature ensures that important calls are never missed, keeping users seamlessly connected while on the move.
- Vonage phone service also excels in team collaboration with robust messaging and meeting features. Users can stay connected and work efficiently, whether they are all in one location or scattered across the globe.
- Vonage phone system's auto-dialing feature streamlines the process, recognizing pasted numbers without the need for manual edits. Additionally, its user-friendly video calling simplifies virtual meetings, making them a breeze.
- Vonage's VOIP service is a favorite among users for sales teams. With admin rights and user-friendly dashboards, managing teams, assigning numbers, and accessing call analytics are hassle-free, simplifying outreach to businesses. Vonage truly shines in this aspect.
Negative
- Users find that the desktop app of the Vonage phone system lags in certain features, such as the inability to choose the sender's number while sending SMS if multiple numbers are assigned to a person. While the mobile application offers this feature, the desktop version falls short.
- Another significant downside is the loss of Bluetooth functionality on Android phones after an update. This prevents users from making hands-free calls while driving or working, forcing them to hold the phone to their heads. The problem persists across various phones and headsets.
- Vonage shows inconsistency in call handling. Users report missed calls where one device rings while another does not. This problem extends to desk phones, cell phone apps, and computers, creating frustration.
- Users also report the occasional choppy sound and dropped calls, causing disruptions during important conversations. The reduced call quality affects clarity and understanding during conversations, impacting both personal and business communication.
Vonage Pricing
Vonage phone system offers three pricing options – Mobile, Premium, and Advanced, each tailored to specific business communication needs.
- Mobile Plan – $12.59/Extension/Month :- The Mobile plan provides a reliable business communication solution with features like unlimited domestic calling, SMS and MMS capabilities, and support for both desktop and mobile apps.
- Premium Plan – $19.59/Extension/Month :- The Premium plan includes all features from the Mobile plan plus unlimited video meetings for up to 200 participants, a virtual receptionist, integrations with business apps via the VBC App Center, analytics, and support for VoIP desk phones.
- Advanced Plan – $26.59/Extension/Month :- The Advanced Plan builds on the Premium offering, encompassing all its features. This plan includes single-sign-on, on-demand call recording with 15 hours per month, voicemail transcription, and the flexibility of call grouping.
*All prices are in USD, and you have the choice of monthly or yearly billing.
Price Comparison
While Vonage offers affordable pricing options, it may not be as cost-effective as DialerHQ. The premium plans are also cheaper than Grasshopper. A summary of the pricing comparison is given below.
Vonage Features
1. Video Conferencing
Vonage UCaaS offers top-notch video conferencing, allowing teams to interact in a face-to-face manner no matter where they are. Thanks to its clear video quality, this tool ensures that meetings are both effective and engaging, promoting smooth communication.
2. Voicemail Transcription
Vonage's voicemail transcription tool converts voicemail messages into simple, written text, making it easier for you to manage them. This tool is designed to help you stay organized and make sure you never miss important information. It saves you time and is very convenient to use.
3. Team Messaging
Vonage phone system's team messaging platform simplifies how your organization communicates internally. With features like instant messaging, file sharing, and collaborative tools, it boosts your team's productivity and connectivity, promoting efficient teamwork.
4. Call Analytics
Vonage UCaaS offers comprehensive call analytics and reporting tools, empowering businesses to acquire valuable insights into how their calls perform. This enables you to recognize patterns, and use data-based information to improve customer service and operational efficiency.
5. Single Sign-On (SSO)
Vonage phone service now includes Single Sign-On (SSO) support, which simplifies how users access their accounts. This enhancement not only boosts security but also makes it more convenient for users to access multiple services using just one login.
6. Integrations
Vonage UCaaS offers seamless integrations through the VBC App Center, connecting communication tools with essential business applications. This fosters a streamlined workflow, enhancing efficiency, collaboration, and overall productivity.
Frequently Asked Questions
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Yes, there are several Vonage alternatives, such as DialerHQ, which provides an all-in-one cloud communication solution with a range of call management and collaboration features.
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Some competitors of the Vonage phone system include DialerHQ, CallHippo, CloudTalk, RingCentral, Grasshopper, and 8X8.
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No, Vonage does not offer a free trial for its services.
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Absolutely! Vonage allows you to easily port your existing phone number for free, so you can continue using your current business number.
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Vonage pricing varies depending on the plan chosen. They offer Mobile, Premium, and Advanced plans, with monthly costs ranging from $12.59 to $26.59 per extension, along with a choice of monthly or yearly billing.
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When compared with DialerHQ, Vonage phone service lags behind in multiple criteria, including features, pricing, customer support, integrations, and more. Vonage is ideal only for enterprises, while DialerHQ is suitable for all types of businesses, including large enterprises with complex communication structures.