How does OpenPhone's global virtual numbers feature work?

OpenPhone's global virtual numbers feature allows businesses to establish a global presence by offering local, toll-free number, and customizable vanity numbers. Users can choose preferred area codes and countries, creating a professional and geographically relevant identity.

Can I integrate OpenPhone across both mobile and desktop devices?

Yes, OpenPhone offers seamless integration across mobile and desktop applications. This feature ensures that users can manage calls on the go, providing flexibility for businesses with a distributed or remote workforce.

How does OpenPhone facilitate number porting for businesses?

OpenPhone simplifies transitions for businesses by enabling the porting of existing numbers, contacts, and communication flows.

What advanced call management features does OpenPhone offer?

OpenPhone provides a range of advanced call management features, including call forwarding, virtual receptionists, Interactive Call Response (IVR), and live call transfers.

How cost-effective are OpenPhone's communication solutions for businesses?

OpenPhone's communication solutions are designed to be cost-effective for businesses, offering competitive pricing and a range of features to meet various communication needs.

OpenPhone: Features, Pricing, Reviews and More 2024

Top Features

OpenPhone

Virtual Phone Numbers
Call and Text Management
Multi-Device Access
Voicemail and Transcription
Call Forwarding and Routing
Auto-Attendant (Virtual Receptionist)
Integration with Business Apps
Business Hours and Availability Settings

Go To Website

Other Users Choose

DialerHQ

Call Recording
Call Monitoring
Advanced PBX System
Power Dialer
Number Masking
Call Queuing
Voice Broadcasting
Call Center Analytics

Try DialerHQ For Free

What is OpenPhone: An Overview

OpenPhone is a modern and versatile cloud-based business phone system that caters to the diverse communication needs of businesses, regardless of their size. Positioned as a solution for the dynamic landscape of contemporary enterprises, OpenPhone goes beyond traditional calling systems, offering a comprehensive suite of features to revolutionize customer connections and streamline team management.

One of its key strengths lies in its seamless integration across mobile and desktop applications, providing businesses with the flexibility to manage calls on the go. This integration is particularly beneficial for organizations with dispersed or remote teams, ensuring global accessibility and connectivity.

OpenPhone facilitates unparalleled global expansion through its extensive range of virtual numbers, encompassing local, toll-free, and customizable vanity numbers. Businesses can tailor their identity by selecting preferred area codes and countries, establishing a professional presence, and expanding their reach worldwide.

Ratings	OpenPhone	DialerHQ
Value for Money	4.3	4.8
Ease of Use	3.4	4.6
Features	4.0	4.6
Customer Support	4.6	4.6

OpenPhone Reviews

Positive

OpenPhone has proven to be an invaluable asset for our business, offering a seamless and modern communication solution that has significantly enhanced our operational efficiency. The platform's integration across various devices, including mobile and desktop applications, has provided our team with unprecedented flexibility, allowing us to manage calls effortlessly on the go.
The global expansion capabilities through a wide range of virtual numbers have empowered us to establish a professional presence in different regions, catering to our diverse clientele. The transition process was remarkably smooth, with OpenPhone facilitating the seamless porting of our existing numbers and contacts, ensuring uninterrupted communication.
The advanced call management features, such as call forwarding and virtual receptionists, have streamlined our customer service operations, leading to improved customer satisfaction.
The responsive and dedicated customer support team has been a standout feature, offering round-the-clock assistance across multiple channels, ensuring that any issues are promptly addressed. Overall, OpenPhone has proven to be a reliable and innovative solution that aligns perfectly with the evolving needs of our business.

Negative

While OpenPhone offers a range of impressive features, it is not without its drawbacks. One notable issue we've encountered is occasional glitches in the mobile application, leading to disruptions in call management and creating inconvenience for our team members who heavily rely on the mobile platform.
Additionally, while the transition process was generally smooth, we experienced a brief period of downtime during the porting of our existing numbers, causing a temporary disruption in our communication flow.
The pricing structure, while competitive, may not be the most cost-effective for small businesses with limited budgets, and a more transparent pricing model would be appreciated. Some users have also reported a learning curve associated with the platform, especially when it comes to configuring advanced features such as call routing rules.
Despite these challenges, OpenPhone's customer support has been responsive in addressing our concerns, but improvements in app stability and pricing transparency would certainly enhance the overall user experience.

OpenPhone pricing

OpenPhone offers three distinct pricing plans to cater to the varying needs of users and businesses.

Starter Plan :- The Starter plan is designed to provide the essential features needed to get you and your team up and running efficiently. Priced at $15 per user per month, with an enticing 21% off when billed annually at $180, this plan includes one new local or toll-free phone number per user, calling and messaging to US and Canadian numbers, as well as voicemail transcripts. Users can take advantage of the Try for Free option to explore the plan’s offerings before making a commitment.
Business Plan :- For businesses seeking more advanced call handling and automation features, the Business plan is priced at $23 per user per month, with a substantial 30% discount when billed annually at $276. Building upon the Starter plan, the Business plan includes additional features such as group calling, custom ring orders, call transfers, AI call summaries and transcripts, integrations with HubSpot and Salesforce, phone menus, analytics and reporting, and auto call recording. The Try for Free option is available for users to experience these enhanced capabilities before making a commitment.
Enterprise Plan :- Tailored for organizations with more complex requirements, the Enterprise plan offers a customized solution based on individual needs. For detailed discussions on pricing, features, and support, interested users are encouraged to contact the OpenPhone sales team directly. The Enterprise plan encompasses all the features of the Business plan and in addition, offers custom contract and pricing, a dedicated Account Manager, priority support, and an audit log to meet the demands of larger and more intricate business setups.

Price Comparison

Though there are three different OpenPhone pricing plans to meet the requirements of businesses with varying scope and scale, it is not as cost-effective as DialerHQ. The premium plans are also cheaper than OpenPhone. A summary of the pricing comparison is given below.

Starter Plan

$15 per month per user

Business plan

$23 per month per user

Enterprise plan

Contact sales team

Custom Plan

Contact the team for a tailor-made offer

Free trial

7 days

As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for more info.

Free trial

10 days

OpenPhone Features

1. Global Virtual Numbers

OpenPhone stands out with its extensive range of global virtual numbers, offering local, toll-free, and customizable vanity numbers. This feature empowers businesses to establish a global presence effortlessly by choosing preferred area codes and countries. Whether you're a local business or expanding internationally, OpenPhone's diverse virtual number options allow you to create a professional and geographically relevant identity, enhancing your accessibility and credibility on a global scale.

2. Seamless Integration Across Devices

OpenPhone excels in providing a seamless integration experience across both mobile and desktop applications. This feature ensures that users can manage their calls on the go, offering flexibility for businesses with a distributed or remote workforce. The unified experience across devices enhances accessibility and allows teams to stay connected and responsive from anywhere in the world, promoting collaboration and efficient communication.

3. Number Porting for Smooth Transitions

OpenPhone simplifies transitions for businesses by enabling the effortless porting of existing numbers, contacts, and communication flows. This feature ensures a smooth continuation of established connections, eliminating disruptions during the migration process. Whether you're switching providers or upgrading your communication system, OpenPhone's number porting capabilities facilitate a seamless transition, allowing businesses to maintain valuable customer relationships without the hassle of changing contact details.

4. Advanced Call Management Features

OpenPhone's advanced call management features redefine customer service capabilities. From call forwarding and virtual receptionists to Interactive Call Response (IVR) and live call transfers, businesses can streamline the handling of high call volumes. Custom greetings and other sophisticated features contribute to an enhanced customer experience. OpenPhone empowers businesses to manage their calls efficiently, boosting overall operational efficiency and customer satisfaction.

5. Cost-Effective Communication Solutions

OpenPhone provides robust communication solutions at a cost-effective price point. Businesses can leverage a variety of features without straining their budgets, allowing for strategic resource allocation. The affordability of OpenPhone's services ensures that even small and growing businesses can access advanced communication tools, contributing to improved connectivity, professionalism, and overall business efficiency.

6. Dedicated 24/7 Customer Support

OpenPhone places a strong emphasis on customer satisfaction, offering 24/7 support across various channels, including phone calls, emails, and social media. This dedicated support ensures that users have assistance whenever they need it, addressing any queries or issues promptly. The responsive and knowledgeable support team adds significant value to the overall user experience, fostering a sense of reliability and trust in OpenPhone's services.

7. Regular Updates and Improvements

OpenPhone distinguishes itself by consistently rolling out updates and improvements to its platform. This commitment to staying ahead in the ever-evolving communication landscape ensures that users have access to the latest features and technology. Regular enhancements not only showcase OpenPhone's dedication to innovation but also provide users with cutting-edge tools to meet their evolving business communication needs effectively.

Frequently Asked Questions

How does OpenPhone's global virtual numbers feature work?

OpenPhone's global virtual numbers feature allows businesses to establish a global presence by offering local, toll-free number, and customizable vanity numbers. Users can choose preferred area codes and countries, creating a professional and geographically relevant identity.

Can I integrate OpenPhone across both mobile and desktop devices?

Yes, OpenPhone offers seamless integration across mobile and desktop applications. This feature ensures that users can manage calls on the go, providing flexibility for businesses with a distributed or remote workforce.

How does OpenPhone facilitate number porting for businesses?

OpenPhone simplifies transitions for businesses by enabling the porting of existing numbers, contacts, and communication flows.

What advanced call management features does OpenPhone offer?

OpenPhone provides a range of advanced call management features, including call forwarding, virtual receptionists, Interactive Call Response (IVR), and live call transfers.

How cost-effective are OpenPhone's communication solutions for businesses?

OpenPhone's communication solutions are designed to be cost-effective for businesses, offering competitive pricing and a range of features to meet various communication needs.

OpenPhone

Pricing:$28