GoTo Connect
All-in-one Cloud Communications Solutions for SMBs
Ideal for : Small businesses, medium businesses and startups.Pricing:$27.00
Visit WebsiteTop Features
GoTo Connect
- Call Forwarding and Call Routing
- Dial-by-Name Directory
- Toll-free and Vanity Numbers
- Custom Message and Greetings
- Number porting and Transfer
- Auto-Attendant
Other Users Choose
DialerHQ
- Power Dialer
- Smart Switch
- Global Connect
- Multi-line Phone System
- Reports & Analytics
- Gamification
What is GoTo Connect: An Overview
The GoTo Connect VoIP system is a versatile cloud-based communications solution that helps businesses connect easily from anywhere. It integrates customizable business phone features, video conferencing from GoTo Meeting, team chat capabilities, and contact center functionalities into one scalable system.
Made specifically for small and mid-sized businesses, GoTo Connect simplifies IT needs by combining phone, meeting, and messaging functions in one place. This helps businesses do more without spending beyond their budget.
Moreover, this platform has many useful features such as high-quality video conferencing, customizable call routing, detailed call analytics, compatibility with different devices, integrated toll-free numbers, and a strong Customer Engagement and Contact Center suite.
In a nutshell, GoTo Connect VoIP solution delivers a unified, secure, and versatile communication hub, empowering small and mid-sized businesses to streamline operations, boost customer engagement, and achieve seamless connectivity with ease.
Ratings |
|
|
---|---|---|
Value for Money |
3.9
|
4.8
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Ease of Use |
4.1
|
4.6
|
Features |
4.6
|
4.6
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Customer Support |
4.3
|
4.6
|
GoTo Connect Reviews
Positive
- Most online reviews of GoTo Connect praise its excellent support for remote work. Users love how it helps new employees get started and makes it easy to switch to remote work smoothly.
- People highlight how GoTo Connect makes managing calls easier and speeds up daily tasks. They appreciate how it helps streamline workflows.
- Reviewers consistently applaud GoTo Connect for balancing great value with a wide range of services. Users are also happy with its affordability and user-friendly admin dashboard.
- One standout feature in GoTo Connect that gets a lot of praise is its excellent mobile integration. Reviews emphasize how well it keeps people connected across different work settings and helps save money.
Negative
- Multiple users have expressed very strong dissatisfaction with the customer service provided by the company, describing it as one of their worst service experiences.
- The overall experience using GoTo Connect was extremely negative for these dissatisfied users. They showed intense disapproval, stating they wouldn't even recommend the service to their worst enemies.
- Criticism was particularly harsh for the mobile app linked with GoTo Connect due to its poor functionality. Users who heavily relied on this app while away from the office reported major issues. As a result, they had to find other solutions, such as setting up a second phone number for call forwarding.
- The consistent problems faced with the app's performance while users were away from the office significantly affected their work productivity. Having to resort to alternative measures caused considerable inconvenience.
GoTo Connect Pricing
GoTo Connect VoIP phone system offers two pricing options – Basic and Standard, each tailored to specific business communication needs.
- Basic Plan – $27.00/User/Month :- The GoToConnect Basic Plan provides a simple-to-use business phone system along with essential meeting features. It’s designed to offer a straightforward yet robust communication solution specifically made for basic business requirements.
- Standard Plan – $32.00/User/Month :- The GoToConnect Standard Plan offers a complete package that includes advanced phone features, strong chat options, and effective video conferencing tools. It’s a versatile communication solution designed to meet various needs of modern businesses.
*All prices are in USD, and you have the choice of monthly or yearly billing.
Price Comparison
Though there are three different GoTo Connect pricing plans to meet the requirements of businesses with varying scope and scale, it is not as cost-effective as DialerHQ. The premium plans are also cheaper than GoTo Connect. A summary of the pricing comparison is given below.
GoTo Connect Features
1. Call On Hold
GoTo Connect offers a convenient call on hold feature, allowing users to temporarily pause calls. It ensures professionalism by keeping callers engaged through seamless hold functionality, enhancing overall communication experiences.
2. Call Routing
The call routing feature of GoTo Connect VoIP system enables efficient call distribution based on predefined rules. It ensures calls reach the right destination, enhancing accessibility and optimizing communication workflows within organizations.
3. Virtual Voicemail
With GoTo Connect's virtual voicemail feature, users can conveniently receive and manage voicemails digitally. This feature ensures accessibility, organization, and easy retrieval of messages, enhancing communication efficiency.
4. Toll-Free & Vanity Phone Numbers
GoTo Connect also provides toll-free and vanity phone number options for businesses, enabling customer-friendly communication and easy-to-remember contact points. These numbers enhance accessibility and brand recognition, fostering better customer engagement.
5. Custom Messages & Greetings
The feature allows users to create personalized messages and greetings for callers. With GoTo Connect, users can set specific messages, enhancing professional communication and offering a personalized touch to interactions.
6. Number Porting & Transfers
GoTo Connect VoIP system also facilitates seamless number porting and transfers, allowing users to migrate existing numbers effortlessly. This feature ensures continuity in communication strategies and avoids disruption during transitions.
7. Auto Attendants
The auto attendant feature automates call routing by providing callers with menu options. It enhances customer experiences by efficiently directing calls to the appropriate department or individual, optimizing communication efficiency within organizations.
Frequently Asked Questions
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Yes, there are several GoTo Connect alternatives, such as DialerHQ, which provides an all-in-one cloud communication solution with a range of call management and collaboration features.
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Some competitors of the GoTo Connect phone system include DialerHQ, CallHippo, CloudTalk, RingCentral, Grasshopper and 8X8.
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Absolutely! GoTo Connect allows you to easily port your existing phone number for free, so you can continue using your current business number.
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GoTo Connect pricing varies depending on the plan chosen. They offer Basic and Standard plans, with monthly costs ranging from $27.00 to $32.00 per user, along with a choice of monthly or yearly billing.
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When compared with DialerHQ, GoTo Connect VoIP system lags behind in multiple criteria, including features, pricing, customer support, integrations, and more. GoTo Connect is ideal only for enterprises, while DialerHQ is suitable for all types of businesses, including large enterprises with complex communication structures.