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AI-powered integrated phone system

Best for : Medium- and large-scale enterprises that require advanced communication abilities.


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Frequently Asked Questions

  • Yes, Genesys offers seamless portability to allow you to transfer your existing business number to Genesys Cloud Voice. This helps businesses leverage the advanced features while maintaining existing customer relationships.

  • Yes, Genesys Cloud CX supports both, inbound and outbound calls. It has advanced features like self-service campaigns that help enhance the efficiency of outbound campaigns.

  • Yes, you can request Genesys to offer a demo after entering the basic details like email, telephone, etc. on the contact form. The permitted free trial period is not explicitly quoted in the Genesys pricing plans.

  • Both Genesys and DialerHQ are leading cloud-based phone system providers. When it comes to pricing, DialerHQ has an edge as it has a basic free plan and cheaper premium plans than Genesys. Though DialerHQ is cheaper, it does not compromise on its features and functionalities. So, if you have budget limitations, DialerHQ is a viable Genesys alternative.

  • Yes, Genesys phone system supports video calling and conferencing with other agents and customers. You can also screen share and co-browse with customers to understand the problem in real time and offer a quick fix.

  • Yes, you can access Genesys software with your existing mobile device. As Genesys routes calls over the internet, you can access the application on your desktop or mobile application. It does not require any special equipment.

  • Yes, Genesys offers multiple pricing plans to support small businesses. If you require just the voice-calling abilities, then you can choose Genesys Cloud CX1 which starts at $75 per month.

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