Can I use my existing phone number with CallHippo?

Yes, you can port your existing business phone number over to CallHippo so you can keep the same number your customers already know. The porting process is quick and easy.

Is CallHippo's Starter plan suitable for startups?

Yes, CallHippo's Basic plan is great for startups. It includes unlimited users (you only pay for numbers), basic call-routing features, and voicemail. This provides a pocket-friendly way for early-stage startups to set up a professional phone system.

Is CallHippo suitable for my small/medium/large business?

CallHippo scales well, so it can be suitable for businesses small and large. Larger plans include advanced features like automatic call recording, webhook integrations, and multi-level IVR. Choose from the three premium plans to suit your needs.

What sets CallHippo apart from other calling software?

CallHippo stands out through its intuitive interface, powerful call routing, shared inbox, broad integrations, and excellent customer support. It focuses purely on delivering a great calling experience.

How does CallHippo integrate with other tools?

CallHippo seamlessly integrates with popular CRM, helpdesk, and productivity tools like Salesforce, Zendesk, Intercom, Slack, and more. This allows you to connect calling data with the rest of your stack for smoother workflows.

CallHippo: Features, Pricing, Reviews and More 2024

Top Features

CallHippo

Click to Dial
Skill-Based Call Routing
Campaign Management
Multi-level IVR
Intelligent Reports/Analytics
Automatic Machine Detection

Go To Website

Other Users Choose

DialerHQ

Power Dialer
Smart Switch
Global Connect
Reports & Analytics
Gamification
Multi-line Phone System

Try DialerHQ For Free

What is CallHippo: An Overview

CallHippo phone is a cloud-based phone system designed to streamline and improve business communications for modern customer support and sales teams. The service provides companies with local and toll-free phone numbers with intelligent features like interactive voice menus, voicemail transcription, and real-time analytics without requiring any specialized on-premise hardware. CallHippo phone also integrates with popular CRM, sales automation, eCommerce, and helpdesk platforms like Salesforce, PipeDrive, and Zendesk to connect calls with existing workflows.

With its easy set-up and scalable deployment options, CallHippo enables businesses to quickly establish a professional call center presence in 80+ countries. It aims to boost agent productivity, enhance visibility into call data, and deliver more personalized customer experiences.

Companies can start with CallHippo’s cloud service with pricing plans scaled to businesses of all sizes. Moreover, by providing sophisticated yet easy-to-use calling capabilities out of the box, CallHippo helps today’s data-driven businesses adopt modern communications architectures to engage with customers more efficiently.

Overall, CallHippo is a great choice for businesses seeking to establish a local presence and enhance customer experience. Let’s dig deeper into the CallHippo review to understand if it is the right choice for your business.

Ratings	CallHippo	DialerHQ
Value for Money	4.7	4.8
Ease of Use	4.5	4.6
Features	4.5	4.6
Customer Support	4.5	4.6

CallHippo Reviews

Positive

CallHippo's intelligent call routing system includes interactive voice response, skills-based routing, call queues, and multi-level IVR to optimize the caller experience and direct customers to the right agents.
Robust call analytics features like live dashboards, historical reporting, and call recordings provide actionable insights into peak calling times, wait times, call abandonment rates, and more. This enables data-driven improvements.
Native integrations with over 100 business applications like Salesforce, Zoho, Freshdesk, QuickBooks, and more allow you to connect CallHippo with existing business tools.
Security features such as role-based access control, SIP TLS and SRTP encryption, and cloud recording backups ensure call data protection and compliance with regulations like HIPAA and PCI DSS.
The mobile app allows agents to take or transfer calls, access contact details, update their status and take notes on the go from their iOS or Android devices. This allows uninterrupted productivity..

Negative

CallHippo lacks more sophisticated call center capabilities like outbound dialing, smart agent scripting, disposition, and status codes that competing solutions offer.
Support for multiple languages in the admin interface, greetings, and agent tools is not available, limiting usability in global organizations.
Users have reported intermittent audio quality problems like garbled audio, echo, and crossed lines, resulting in suboptimal caller interactions.
While feature-rich, CallHippo lacks some specialty call center capabilities like sentiment analysis.
Functionalities like voicemail transcription and custom caller ID are not included in traditional plans and require you to purchase an add-on.

CallHippo Pricing

CallHippo pricing is quite transparent. It offers multiple pricing options to meet the needs of businesses of all sizes. You can also leverage CallHippo’s free trial for ten days or choose its forever-free plan. Additionally, you can request a CallHippo demo to better understand the product. Here are the CallHippo plans.

Basic Plan – $0/user/month (Billed Annually) :- The free plan includes basic features like click-to-dial, Teams, voicemail, SMS, smart switch, and call forwarding. This plan is popular for entrepreneurs and small businesses that are testing new regions.
Bronze Plan – $16/user/month (Billed Annually) :- The Bronze plan encompasses all the features of the Basic plan and adds voicemail, shared inbox, skill-based call routing, webhook, and campaign management. This plan is suitable for businesses seeking premium features and more data-driven insights into callers.
Silver Plan – $24/user/month (Billed Annually) :- The Silver plan offers free call recording, live calls, user working hours, call queuing, call cascading, holiday routing, gamification, and call tagging. This plan is perfect for mid-sized businesses that need advanced features to serve their customers better.
Platinum Plan – $40/user/month (Billed Annually) :– The Platinum plan includes everything in Silver plus offers power dialer, predictive dialer, voice broadcasting, call barging, call whisper, intelligent analytics, and more. This plan is perfect for medium and large businesses that use outbound calling to generate sales.

Price Comparison

CallHippo provides competitively priced plans to meet the needs of diverse businesses. However, as a leading CallHippo alternative, DialerHQ edges out CallHippo when it comes to budget-friendly options. The table below lists the pricing options offered by these leading virtual phone system providers.

Basic Plan

$0/user/month (Billed Annually)

Bronze Plan

$16/user/month (Billed Annually)

Silver Plan

$24/user/month (Billed Annually)

Platinum Plan

$40/user/month (Billed Annually)

Free trial

10 days

As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for more info.

Free trial

10 days

CallHippo Features

1. Phone Numbers

CallHippo provides toll-free and local phone numbers so businesses can receive calls from customers in their country or internationally. Numbers can be purchased on a monthly basis and integrated easily with existing systems.

2. Skill-Based Call Routing

Incoming calls are routed to specific agents or teams based on criteria like time of day, day of week, caller ID, and more. Rules can be set up visually with a drag-and-drop interface to ensure calls are distributed efficiently.

3. Shared Inbox

All calls across an organization go into a unified inbox where agents and teams can collaborate. Agents can see who has called and any notes attached to the call to enable seamless hand-offs.

4. Gamification

CallHippo provides motivational activities like digital badges, points, and leaderboards to drive friendly competition between agents. This incentivizes productivity and encourages agents to give their 100%.

5. After-Call Work

After hanging up, agents can log notes, set follow-up tasks, and mark calls as completed right in the CallHippo interface. This streamlines any work that needs to happen post-call.

6. Power Dialer

The auto-dialer allows agents to set up call campaigns that will dial customer numbers automatically. The power dialer can connect answered calls to available agents to enable high-volume outbound calling.

7. Analytics

Managers can monitor agent performance and call activity in real-time through the dashboard's activity feed. The centralized feed provides visibility into metrics like time on calls, wait times and service levels.

Frequently Asked Questions

Can I use my existing phone number with CallHippo?

Yes, you can port your existing business phone number over to CallHippo so you can keep the same number your customers already know. The porting process is quick and easy.

Is CallHippo's Starter plan suitable for startups?

Yes, CallHippo's Basic plan is great for startups. It includes unlimited users (you only pay for numbers), basic call-routing features, and voicemail. This provides a pocket-friendly way for early-stage startups to set up a professional phone system.

Is CallHippo suitable for my small/medium/large business?

CallHippo scales well, so it can be suitable for businesses small and large. Larger plans include advanced features like automatic call recording, webhook integrations, and multi-level IVR. Choose from the three premium plans to suit your needs.

What sets CallHippo apart from other calling software?

CallHippo stands out through its intuitive interface, powerful call routing, shared inbox, broad integrations, and excellent customer support. It focuses purely on delivering a great calling experience.

How does CallHippo integrate with other tools?

CallHippo seamlessly integrates with popular CRM, helpdesk, and productivity tools like Salesforce, Zendesk, Intercom, Slack, and more. This allows you to connect calling data with the rest of your stack for smoother workflows.

CallHippo

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