MightyCall
Unified phone system for small businesses and startups
Ideal for : Small businesses, startups, and mid-size remote teams looking for efficient ways to scale their communication.Pricing:$15
Visit WebsiteTop Features
MightyCall
- International Numbers
- Caller ID
- Call flow Designer
- Intelligent Routing
- Robust Integration
- Supervisor Workspace
- Real-time Dashboard
Other Users Choose
DialerHQ
- Call Recording
- Holiday Routing
- Voice Broadcasting
- Shared Inbox
- Power Dialer
- Reports & Analytics
- Number Masking
What is MightyCall: An Overview
MightyCall is a robust cloud-based calling solution designed with advanced features to cater to the communication requirements of small and mid-size businesses. It helps businesses elevate their customer service quality and gain a leading edge in the highly competitive industrial space.
MightyCall is an AI-powered platform with innovative features that help businesses handle a high volume of incoming calls and streamline their communication flows.
Beyond simple calling and messaging abilities, the MightyCall app carries advanced features ranging from IVR and call transfers to real-time call analytics and dynamic dashboards. This helps businesses enhance their resolution rates and maximize customer satisfaction.
The MightyCall app features equip businesses with abilities to deliver timely responses to customer inquiries. It offers robust analytics that helps businesses make informed decisions to optimize agent performance, team productivity, calling efficiency, and customer service quality.
Featuring integrations with popular sales, marketing, and CRM tools, including HubSpot, Zoho, Salesforce, etc, MightyCall can be connected with your existing tools and systems to ensure uninterrupted workflows.
A defining feature of MightyCall is its built-in AI that monitors call quality and takes corrective actions to ensure high quality at all times. It also has an exclusive supervisor workspace that empowers call center managers with advanced abilities for team management and performance monitoring.
Ratings |
|
|
---|---|---|
Value for Money |
4.7
|
4.8
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Ease of Use |
4.9
|
5.0
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Features |
4.9
|
5.0
|
Customer Support |
4.9
|
5.0
|
MightyCall Reviews
Positive
- MightyCall has an intuitive UI on both the website and mobile application, which helps users navigate seamlessly, take swift actions, and get things done quickly.
- One standout feature of 8x8 is its unparalleled voice quality. The VoIP technology ensures crystal-clear calls, contributing to effective and efficient communication within the organization.
- As per the MightyCall reviews online, users have appreciated its customer service quality. MightyCall customer service team has good knowledge and expertise on the technical nuances that they offer a quick resolution to all queries.
- With MightyCall, it is easy for businesses to choose different types of virtual numbers, including toll-free and vanity numbers, to meet their requirements. MightyCall houses a wide pool of numbers, so businesses can choose one of their choice.
- On MightyCall, customer support agents can set their availability and this feature helps remote organizations that have employees operating in different time zones.
- MightyCall offers absolute flexibility and customization in call flow. It allows businesses to preset specific callers to ring groups and decide the flow of calls between main lines and specific departments.
- MightyCall has a real-time, highly intuitive dashboard that displays missed calls and voicemail details. Businesses can then assign them to agents and ensure that all the sales calls and service requests are being attended to.
Negative
- MightyCall users have reported technical glitches in the application in the first 20 seconds of loading. Though there is high uptime, customers have called out the problems of frequent call drops in MightyCall reviews.
- The SMS functionality is outdated and needs some drastic improvements, specifically with regards to routing of SMS to specific extensions, the ability to block/ filter spam messages, send automated replies based on templates, etc.
- As calls are routed through the internet with the MightyCall app, the call drops off when the internet is patchy. This leads to frequent call drops, which in turn impacts the quality of customer service.
- MightyCall reviews online show users reporting inaccuracies in the date and time of calls/ messages being received. Also, it does not display the date and time while making outbound calls. The user has to juggle between Google and the app to figure out the time zone differences.
- MightyCall configuration and setup require technical expertise. Though the MightyCall support team is available throughout, there is a bit of a learning curve and setup requires some degree of technical competencies.
MightyCall Pricing
MightyCall offers three different pricing plans to serve businesses with different requirements and affordability needs. MightyCall provides a 7-day free trial limited to 100 minutes, so you can try out the features and explore the fit before you go for a paid subscription.
- Core Plan – $15/User/Month (Billed annually) :- The Core plan encompasses basic call management features, including call forwarding, custom greetings, voicemail, cold and warm transfers, call queues, business hours, 3-way calling, etc. It offers basic reports and 2 business phone numbers.
- The Core plan works well for small businesses that do not require advanced call monitoring, supervisor workspace, and analytics support.
- Pro Plan – $20/user/ month (Billed annually) :- The Pro plan is an extension of the Core plan but includes advanced features and abilities like live call monitoring, call barging, call listening, call whisper, outbound campaigns, supervisor workspace, dedicated account manager, and advanced reporting.
- This plan is ideal for small and medium-scale businesses that require continuous support, advanced features, and comprehensive analytics.
- Enterprise Plan – Contact Sales :- The Enterprise plan offers all the features in the Pro plan, along with priority support when it comes to support requests. Based on the needs of your business, you can seek volume discounts. To subscribe to the Enterprise plan, you need at least 10 users.
- Enterprise plan works well for large-scale businesses that require customized features and functionalities, and priority support.
*All prices are in USD, and you can choose between monthly or yearly billing.
Price Comparison
Though MightyCall offers affordable pricing plans to cater to different businesses, it is not as economical as DialerHQ. The premium plans are also cheaper than MightyCall. A summary of the pricing comparison is given below.
MightyCall Features
1. International Numbers
MightyCall offers different types of virtual numbers to businesses including local, toll-free, vanity, and international numbers. You can decide on a type based on whether you need numbers with or without regional codes. On MightyCall, you can port your existing numbers, contacts, and call flows.
2. Multi-level IVR
MightyCall app interacts with the caller through an advanced menu option with multiple sub-menus using pre-recorded voice prompts. The callers can interact with the system through the dialpad or natural speech and are routed to the right agents/ departments based on input from the caller.
3. Live Call Monitoring
Monitor live calls and offer guidance or barge in if needed to help the agent handle complex queries. These features help businesses improve call quality standards, offer a quick resolution to customer queries, and deliver superior levels of customer service.
4. Supervisor Workspace
MightyCall offers an intuitive dashboard with real-time analytics and custom reports. The analytics help supervisors draw insights into agent performance, resource utilization, and customer support quality, based on which they can take corrective actions and informed decisions.
5. Custom Roles and Access Permissions
With MightyCall, you can set custom roles and limit access by assigning different access permissions based on their roles. This adds an extra layer of security to your business and customer data. This is user-friendly, and the admin can change access controls in just a few clicks.
6. Extensive Integration
MightyCall goes well with popular sales, marketing, and CRM tools like HubSpot, Zoho, Salesforce, Zapier, etc. This allows businesses to integrate the MightyCall app with their existing tools without investing in additional equipment or hardware and streamline end-to-end business communication.
7. Call Flow Designer
MightyCall offers a great degree of flexibility and customization when it comes to organizing the inbound call flows. Businesses can set operating hours, forward calls to ring groups or single numbers, add block lists, custom greetings, VIP lists, etc. based on their requirements.
Frequently Asked Questions
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Yes, you can port your existing phone numbers to MightyCall and continue to leverage the customer relationships you have built over time.
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Yes, 8x8 integrates seamlessly with Microsoft Teams. The X2 Plan and subsequent plans include this integration, allowing users to enhance their collaboration experience by leveraging the capabilities of both platforms. This integration provides a unified and streamlined communication solution for businesses.
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Yes, MightyCall has a Core plan that has basic features needed for startups and small businesses exploring affordable options.
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Yes, MightyCall offers a 7-day free trial limited to 100 minutes. You can explore the features before you make a subscription.
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Both MightyCall and DialerHQ are popular VoIP platforms and carry wide-ranging features. However, if affordability is a concern, DialerHQ has far more economical plans than MightyCall.
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Yes, MightyCall offers integration support with 100+ popular tools including Salesforce, HubSpot, Pipedrive, etc. reducing the need to switch between multiple platforms.
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Yes, you can export your call logs to Microsoft Excel, in either .csv or .xlsx format.