15 Best VoIP Providers in Canada for 2024

Senior Writer: Hiba Ali

Reading Time: 9 Minutes

Published : April 19, 2023

As the digital landscape progresses, some enterprises stubbornly hold onto outdated systems, struggling to keep pace with modern advancements. In contrast, others enthusiastically embrace innovation, shifting their focus to cloud-based solutions and VoIP telephony.

This trend is similarly observed in Canada, mirroring the US, where many businesses across various sectors are adopting cloud and VoIP technologies. Utilizing a top-tier VOIP Canada service can make staying connected with loved ones more cost-effective and convenient than traditional landlines.

These systems offer various benefits, such as economical international calling rates and blocking unwanted callers like scammers or telemarketers, making them essential tools for modern communication.

However, with the expanding variety of VoIP phones in Canada, pinpointing the ideal option that caters to your requirements and budget may be overwhelming.

Pro-tip

"Before choosing a VoIP provider in Canada, consider factors such as call quality, reliability, pricing, security, and features. Research the provider's reputation, read reviews, and compare plans to ensure you choose a VoIP phone number that meets your communication needs while providing value for money."

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We have thoroughly examined and compiled a list of the top 15 Canada VoIP providers to assist you in this quest. Our ultimate favorite is the highly-acclaimed DialerHQ, but continue reading to discover the unique features of each contender on our list.

Top Canada VoIP Providers Comparison

If you’re looking for VoIP providers in Canada for your business, there are plenty of options to choose from. We’ve compiled a comparison table on the basis of feature, price, pros, and cons ,of the top 15 VoIP providers in Canada to help you make an informed decision.

Things To Consider Before Choosing A VoIP Phone Number in Canada

There are many residential VoIP providers in Canada to choose from. Although this abundance of options can be overwhelming, focusing on certain key aspects can help streamline the decision-making process.

1. Cost Considerations

When evaluating VoIP expenses, consider these phone systems’ primary cloud- and software-based services. Monthly or annual pricing plans usually range from $20 to $40 or more per user. While some providers offer limited freemium products, they may have hidden fees and limited functionality.

2. Adaptability and Growth

Seek affordable and adaptable pricing plans catering to your business requirements. Consider the flexibility of calling features and capabilities and the ease of adding new users for smaller businesses or scaling up for larger companies with global expansion plans.

3. Security and Dependability

VoIP services offer a powerful alternative to traditional desk phones and PBX systems but require robust security measures to protect against potential cyber threats. Ensure that your chosen platform utilizes enterprise-level encryption for all phone calls on its VoIP network.

Moreover, examine service level agreements (SLAs) and prioritize providers that guarantee a minimum uptime of 99.999%.

4. Advanced Features for Diverse Teams

Regardless of your industry or team size, an exemplary business VoIP service provider or business communications platform should offer advanced features ranging from automated call handling to AI and machine learning integration. Basic features to look for include:

• Automatic call distribution (ACD), auto-attendant, or virtual receptionist
• Conference calling, custom greetings, and on-hold music
• Virtual extensions & customizable caller ID
• Voicemail
• Toll-free numbers and number porting 

5. Call Quality

Call quality can vary among VoIP business phone systems. At a minimum, expect HD audio for voice communications and HD video for video conferencing. Bear in mind that network conditions and ISP reliability can impact call quality. As mobile network technology advances, call quality is expected to improve globally, including Canada. 

15 Best VoIP Providers in Canada

Are you ready to modernize your business communications using a cloud-based phone system? To enhance their flexibility, functionality, and cost savings, businesses throughout Canada are transitioning to Unified Communications as a Service (UCaaS) and Voice over Internet Protocol (VoIP) solutions.

With many options available, finding the right hosted VoIP service for your unique needs is important. Below are 15 of the leading Canada VoIP providers to consider:

1. DialerHQ

DialerHQ is a top VoIP provider in Canada, offering affordable international calling rates and a private phone number calling app for businesses and individuals to connect with customers abroad. The platform enables seamless international calls and texts without needing landline SIM cards, instead utilizing mobile or Wi-Fi data for communication.

Features

• Auto-attendant
• Voicemail transcription
• Call forwarding
• Call recording
• Automatic call distribution

Pros and Cons 

Provides seamless call forwarding

Offers affordable communication solutions

Includes international calls and texts at no additional cost Presents a user-friendly interface

Provides limited safety features

May experience call quality issues such as lagging

Mobile app could use improvement

Pricing

As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.

2. CallHippo

CallHippo is a leading VoIP provider in Canada, catering to mid to large-sized businesses with workflow automation and virtual telephony. This Canadian VoIP service provider delivers complete customer analysis through call recordings and an activity feed that exhibits the caller name, call status, total call duration, department, and other relevant details. Productivity tracking, sales script designing, call recording samples, and call analysis are primary features.

Features

• Call recording and monitoring
• Advanced call analytics
• IVR (Interactive Voice Response)
• CRM integration
• On-hold music

Pros and Cons 

Offers cost-effective pricing plans

Provides high-quality call quality

Offers 24/7 customer support

Provides advanced features for customization and automation

Limited international calling options

Mobile app performance can be sluggish at times

Provides limited analytics for monitoring individual agent performance

Pricing

• Bronze Plan: $16/User/Month 
• Silver Plan: $24/User/Month 
• Platinum Plan: $40/User/Month

3. 8×8

8×8 is a leading VoIP provider in Canada, offering businesses of all sizes communication tools such as text messaging, voice calls, and video conferencing. By using team messaging, employees can establish public and private chat rooms to share files and maintain a record of their conversations. Furthermore, supervisors can leverage the operator switchboard to record and intervene in sales calls through barge or whisper features.

Features

• Multi-level auto attendant
• Call recordings
• Hold music
• Call monitoring
• Unified communications analytics

Pros and Cons 

Wide range of communication tools, including voice, video, and messaging

The most affordable plan offers unlimited calls to 14 countries

Advanced features such as call recording, analytics, and AI-powered virtual assistants

Reliable call quality and uptime with 99.99% SLA

Pricing can be expensive compared to some other VoIP providers

Some advanced features may require additional costs

You cannot call certain countries, including Japan, Italy, Poland, etc

Pricing

• Express – $15 per user/month
• X2 – $24 per user/month
• X4 – $44 per user/month

4. Dialpad

Dialpad offers an online call center solution suitable for growing businesses needing scalable support teams. The platform provides real-time customer insights, enabling users to focus on delivering an exceptional customer experience. Key features include real-time call transcription, customer sentiment analysis, and agent coaching. The service is priced per user per month and offers free calls to the US and Canada, unlimited inbound minutes, unlimited texting, and no per-minute fees.

Features

• Real-time transcriptions
• Call recording
• Customizable caller ID
• Auto-attendant
• Integrations with popular tools

Pros and Cons 

Unlimited calls to the US and Canada

Integration with popular business apps

Offers a range of communication options, including voice, video, and messaging

24/7 customer support via chat, phone, and email

Some advanced features are only available in higher-priced plans

Some users have reported calling quality issues and dropped calls

Limited customization options for greetings and hold music

• Standard – $15.00 per user/per month
• Pro – $25.00 per user/per month
• Enterprise – Custom pricing

5. RingCentral

RingCentral MVP is a cloud-based business communication solution with messaging, video, and phone tools. The platform provides conference calls, automatic recording, and unrestricted local and long-distance calls. Additionally, the mobile app seamlessly integrates with the phone system, enabling employees to stay connected with customers and colleagues regardless of location. The platform is straightforward; users can manage their phone preferences without IT assistance.

Features

• Internet fax
• Audio conferencing
• Video conferencing
• Cloud PBX
• Auto-receptionist

Pros and Cons 

Allows you to make and receive calls on mobile devices

Integrates with many popular business tools like Office 365, G Suite, Salesforce, etc

Provides professional greeting and call routing options

Most plans offer unlimited phone calls within the US and Canada

Can be expensive

The Essentials plan only provides 100 minutes of toll-free calling

The Essentials plan is restricted to small businesses with 20 employees or fewer

Pricing

• Essentials: $24.99/User/Month
• Standard: $29.99/User/Month
• Premium: $39.99/User/Month
• Ultimate: $54.99/User/Month

6. Ooma

Ooma Office is a cloud-based VoIP provider in Canada suitable for businesses of all sizes. This platform provides a complete set of business phone features that can help improve team collaboration and communication. Ooma Office has no long-term commitments or contracts, making it easy for businesses to scale their phone system as the team grows. Additional features, such as video conferencing and voicemail transcription, are available with Ooma Office Pro.

Features

• Call park
• Ring groups
• Call flip
• Video conferencing
• Simultaneous ring

Pros and Cons 

Offers cost-effective pricing plans suitable for businesses of all sizes

Provides excellent call quality for clear communication

Integrates seamlessly with popular business tools such as Salesforce, Dropbox, and Google Drive

Free number porting for an easy transition to the service

Limited international calling options are not suitable for businesses with global operations

Some advanced features are only available on premium plans

Customer support needs improvement

Pricing

• Ooma Office: $19.95/month per line.
• Ooma Office Pro: $24.95/month per line.

7. Vonage

Vonage is the best VoIP Canada business phone system, designed to make and receive calls over an internet connection. With its mobile apps, users can receive calls from anywhere. With this Canadian VoIP solution, businesses can benefit from advanced features such as Vonage extension, Boomerang, selective call blocking, voicemail plus, and more. One standout feature is Boomerang, which enables users to communicate quickly and efficiently with friends and family around the world. At the same time, the Vonage extension enables users to take their Vonage number with them on their mobile devices.

Features

• Call forwarding 
• Virtual receptionist
• Conference calling 
• Voicemail to email transcription
• Toll-free numbers

Pros and Cons 

Affordable pricing plans

Easy setup and use with a user-friendly interface

Good call quality and reliability

Offers a variety of plans to fit different business sizes and requirements

Limited international calling options

Limited customization options

Occasional reports of dropped calls or audio quality issues

Pricing

• Vonage North America: 6-month package – Cost: $9.99 per month (Price after 6 months: $26.99 + taxes and fees)
• Vonage World Prime: 6-month package – Cost: $9.99 per month (Price after 6 months: $29.99 + taxes and fees)
• Vonage US & Canada 400: 6-month package – Cost: $9.99 per month (Price after 6 months: $14.99 + taxes and fees)
• Vonage World Prime: 6-month package – Cost: $9.99 per month (Price after 6 months: $16.99 + taxes and fees)

8. CloudTalk

For Canadian businesses looking to streamline their contact center management, CloudTalk provides a solution that utilizes virtual call systems to improve communication with customers and teams. The software comes equipped with various features, including automated call distribution, voicemail, IVR, and custom reporting. Additionally, it offers seamless integration with third-party platforms like Salesforce and supports web and mobile applications across multiple operating systems.

Features

• Call flow designer
• Automated Call Distribution (ACD)
• Interactive Voice Response (IVR)
• Skills-based routing
• Conference calling

Pros and Cons 

Numerous integration options

Advanced call monitoring

Installation of the product is straightforward and uncomplicated

Great customer support

Only administrative personnel have access, not regular users or operators

The documentation could be more explicit and easier to understand

The Windows application could use some improvements

Pricing

• Starter – $30 /User/Month
• Essential – $40 /User/Month
• Expert – $60 /User/Month
• Custom – Custom pricing

9. GoTo Connect

GoTo Connect is the best VoIP provider in Canada for small and medium-sized businesses. Businesses can use an enterprise-grade phone system that includes over 100 features and bundled minutes for local, long-distance, and international calls. Moreover, the software provides robust collaboration tools, such as video/audio conferencing for up to 250 participants, screen sharing, group chats, team channels, and external SMS messaging. With GoTo Connect, businesses can benefit from reliable communication, top-rated support, customer engagement tools, and affordable pricing.

Features

• International calling
• Caller ID
• Wait time announcement
• Unlimited call queues
• Team messaging

Pros and Cons 

GoTo offers quick connection time and clear voice recognition

GoTo has a highly customizable visual dial plan management

Advanced feature set of over 100 different functionalities

Facilitates calling plans for over 50 countries

Occasional call disconnects and service interruptions can occur

The video conferencing feature is limited to displaying a maximum of 25 HD video streams simultaneously

Users complain of calls not ringing through, dropped calls, & call interference

Pricing

• Basic: $24/User/Month
• Standard: $29/User/Month
• Premium: $39/User/Month

10. MightyCall

Small and mid-sized businesses can easily manage their customer service calls and company communications using MightyCall, a cloud-based VoIP solution. The software provides incoming call-handling support for various numbers, including toll-free, local, and vanity. The software offers features like voicemail, hold music, conference calling, call forwarding, and screening and recording. 

Features

• Toll-free and local numbers
• International Numbers
• Caller ID
• Call forwarding
• Mobile app for iOS and Android

Pros and Cons 

The website and phone app have a visually appealing UI

The software made finding a toll-free vanity number at a reasonable cost effortless

Easy to set up and maintain

Unlimited minutes plans

Customer support needs improvement

Reports could be more advanced

Calls get dropped frequently

Pricing

• Small Team: $15 per month/user
• Business: $20 per month/user
• Enterprise: $200 per month

11. Phone.com

Phone.com is a VoIP provider in Canada designed for small businesses in various industries. It offers SIP trunking and PBX service for a single-provider VoIP solution. The software includes call queuing, conferencing, and call recording features.

The mobile app enables users to access PBX features and dial out using their Phone.com numbers on Android, iOS, and BlackBerry devices. Phone.com also offers HIPAA compliance, E911 dialing, bulk number porting, and monthly subscription plans with phone, email, and live chat support.

Features

• Caller menus and queues
• Caller ID
• Call forwarding
• Unlimited extensions
• Conference call

Pros and Cons 

Browser-based video conferencing

Easy-to-use interface

24/7 customer support

Business-level features like CRM integration, IVR, and call queues

There is no free trial available for this service

The international calling options are limited

The plans do not include inbound toll-free minutes

Pricing

• Basic Users: $12.99/User/Month
• Plus Users: $19.99/User/Month
• Pro Users: $29.99/User/Month

12. AVOXI

AVOXI is a leading Canadian VoIP provider that simplifies customer service processes and manages business communications for different companies. It’s all-in-one dashboard lets users track inbound phone calls and sales activities through KPIs. Furthermore, the software enables corporations to maintain customer information and track call dispositions using summary notes.

Features

• Role-based access
• Voicemail transcription
• Call recording
• Alerts/notifications
• Member management

Pros and Cons 

Offers a comprehensive quality management system for calls

Exceptional call quality and reliability

Advanced call routing features

The interface is intuitive and user-friendly

Hidden charges

It is considerably more expensive

Softphones on mobile devices may be unstable

Pricing

• Connect: $16.99/Month
• Standard: $25.99/Month
• Advanced: $43.99/Month
• Premium: $70.99/ Month

13. Sonetel

Sonetel is a calling and messaging app that provides an alternative to traditional phone services. It allows you to make encrypted calls and send messages to other Sonetel users for free. You can also call landlines and mobiles worldwide at low rates using the app’s built-in calling credit. Sonetel does not require a SIM card and works on any phone with an internet connection. It is a secure, private, and affordable way to connect with people all over the globe.

Features

• Global call forwarding
• Voice response
• Free call recording
• Free conference calls
• Group chat

Pros and Cons 

Attentive, professional, and friendly staff

Activation speed

Excellent customer support

Ability to point numbers to different locations

The app could be improved

You can’t send text messages

Frequent call drops

Pricing

• Standard plan: Free
• Business Package: Starts at $4.99 per month per number.
• Premium plan: Starts at $13.95 per month per user.

14.VirtualPBX

VirtualPBX is a cloud-based Canadian VoIP provider suitable for businesses of any size. The system provides a range of features, including unlimited minutes, video conferencing, auto-attendant, etc. Users can also access more advanced features like call recording, CRM integration, email-to-fax, hot desking, and ACD queues. For seamless integration with other business apps, VirtualPBX can work with hundreds of different apps through Zapier and Webhooks.

Features

• Voicemail and call transcription
• Mobile and desktop apps
• Auto attendants (IVR)
• Call monitoring
• Integrations

Pros and Cons 

Offers a variety of plans to suit different business sizes and needs

Offers a free trial and 15-day money-back guarantee

Good customer support with 24/7 availability

User-friendly interface and easy setup

You’ll need to pay extra charges to access features like call recording and voicemail transcription

Limited international calling options in some plans

The mobile app may have occasional connectivity issues

Pricing

• Starter: $9 per month per user.
• Flex: $18.00 per month per user.
• Pro: $24.00 per month per user.
• Premier: $34.00 per month per user.

15. GoVoIP

GoVoip is a VoIP provider that allows users to extend their VoIP functionality beyond their desktop or landline. The app acts as a Unified Communications tool, offering access to features of the GoVoip cloud PBX from any location, maintaining the same identity when making or receiving calls from any device. Users can manage contacts, voicemail, call history, and answering rules from their iOS device and even check co-workers’ availability for live transfers without interruption.

Features

• Integrations
• Advanced call routing and forwarding
• Customizable voicemail greetings
• Call recording
• Real-time analytics and reporting

Pros and Cons 

Offers a comprehensive set of features for businesses of all sizes

Easy-to-use interface and setup process

Provides high-quality call quality and reliability

Works smoothly with various business tools and platforms

Limited options for international calls

Customer support response times are slow

The mobile app may encounter bugs from time to time

Pricing

• Starts at $14.95/month/user.

Conclusion

In conclusion, numerous cloud-based phone system providers are available in Canada, each offering unique features and plans to cater to different business needs. Our list of the 15 best VoIP providers in Canada covers a range of providers with different pricing structures, features, and functionality to help businesses make informed decisions. 

Additionally, before choosing a provider, it’s essential to consider factors such as call quality, reliability, customer support, and security. By doing so, businesses can ensure they select a provider that meets their communication needs and helps them streamline their operations while improving their bottom line.

Hiba Ali

Hiba is a seasoned expert with extensive experience in the dynamic and ever-evolving field of Voice over Internet Protocol (VoIP) and cloud telephony. She is passionate about leveraging VoIP technology to help companies gain flexibility, scalability, and cost savings. Her journey in this domain has been marked by a commitment to staying at the forefront of emerging trends and technologies, ensuring that they provide readers with the most up-to-date and relevant insights.

Updated : May 13, 2024

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