Senior Writer: Paras Kela
Reading Time: 8 MinutesPublished : April 28, 2023VoIP stands for Voice Over Internet Protocol, but in layman’s terms, it is business phone systems. This means conducting voice and video communications online instead of using old-school calling devices. It started in the mid-90s, and research says from then till now, it has grown to become a 70 billion dollar business, and it will reach 90 billion dollars by 2024.
VoIP technology is gaining the limelight as, with advancements in technology, organizations can easily expand their area of business to different demographics. VoIP technology is necessary to accomplish that effectively as it allows an organization to make an international or local call to reach out to potential customers.
VoIP service providers are increasing, but there are a few providers who are acing at providing the most competent and effective services. Here we are specifically focusing on the best VoIP providers in Australia. But before that, we need to understand aspects to be kept in mind when deciding to opt for VoIP solutions providers in Australia.
"It is tough for a business enterprise to choose the most suitable VoIP providers, as a majority of the features of all the top providers are similar. As a result, an in-depth analysis has to be conducted, and every feature and pricing plan needs to be evaluated and compared with the business requirement to choose a platform that is the best fit for them."
Things to Consider Before Choosing a VoIP Phone Number in Australia
There are several VoIP providers in Australia. Every provider offers their own set of features trying to separate itself from the competition. If you want to choose the VoIP provider that is the best fit for your organization, then you must keep in mind the following aspects that will be highly assistive for you to narrow down to the most viable option.
1. Cost
As business customers, your first and foremost priority would be to save costs. So, considering a VoIP provider in Australia in lieu of basic telephony systems is the most viable option for you. A VoIP system can be highly assistive in decreasing costs compared to conventional telephonic systems.
2. Features
Before choosing a VoIP provider, you need to be clear with regard to the requirements of your business; for example, some organizations want to save costs, so they look out for the cheapest VoIP providers in Australia. Once the business needs are determined, opting for the most suitable VoIP provider will be easy. You need to analyze, compare and make sure that the features offered by the VoIP providers are in consonance with the requirements of your business to get the maximum ROI.
3. Cloud technologies
Cloud technology is dominating every other technology in current times, and all kinds and sizes of businesses utilize cloud-based technology in their day-to-day operations. UCaaS (Unified Communication as a Service) is the current big evolution in the VoIP industry. It is a cloud-based service model that provides communication and collaboration services to organizations. UCaaS is a combination of multiple communication tools like voice, video, messaging, and conferencing that can be accessed from any location with an internet connection.
4. Integration
This is another important aspect to be considered when choosing a VoIP service provider. The VoIP application should be easy to integrate with the organization’s other applications, whether it be Dropbox, Google Cloud, or other CRM applications. If VoIP cannot be integrated with other third-party applications, then it will take a lot of time and effort for you to move the data from those applications, which is not a feasible option.
5. Security
Lastly, data security is the most important aspect that organizations root for. VoIP providers must ensure the utmost security as organizations connect with potential and existing customers, and all important information regarding clients is stored. So the provider with an advanced and highly secure framework must be chosen.
Comparison of Top 10 VoIP Providers in Australia
If you’re looking for VoIP providers in Australia for your business, there are plenty of options to choose from. We’ve compiled a comparison table on the basis of features, price, pros, and cons of the best VoIP service providers in Australia to help you make an informed decision.
| Brand Name | Key Features | Pricing | Free Trial |
|---|---|---|---|
| DialerHQ | Connect on [email protected] | 10 Days | |
| CallHippo | Starting from $16/month | 10 Days | |
| 8x8 | Starting from $15/month | 30 Days | |
| Vonage | Starting from $19.99/month | 14 Days | |
| VoIPLine | Starting from $8.95/month | 14 Days | |
| RingCentral | Starting from $20/month | 14 Days | |
| Ooma | Starting from $19/month | 30 Days | |
| GoTo Connect | Starting from $20/month | 30 Days | |
| Nextiva | Starting from $18.95/month | 10 Days | |
| Dialpad | Starting from $20/month | 14 Days |
Hence, these are the five aspects that should be kept in mind when considering a VoIP provider in Australia. Now let’s look at the top 10 best VoIP providers in Australia.
10 Best VoIP Providers in Australia for 2024
Here’s the list of the top 10 hosted VoIP providers in Australia:
1. DialerHQ
DialerHQ is one of the most advance and cheapest VoIP service providers in Australia. It provides tons of advanced functionalities to users that assist them in conducting their calling operations effectively. In addition, it operates on WiFi or mobile phones network offering the utmost convenience to users by allowing them to call from any preferred device. It is suitable for small, medium, or large businesses.
Features
It offers features like
- Video Broadcasting
- Multiple-level call transfer
- Multilevel IVR
- Call Barging
- DID Group
- Intelligent Call Recording
Pros and Cons
- Customer support is extremely competent, and the support teams are available 24/7 providing quick resolution.
- Apart from advanced functionalities, the platform is cost-effective compared to other VoIP in Australia.
- It offers high scalability and easy usability, making it the most convenient platform for users.
- The chat and messaging systems can be improved by adding more functionalities.
- Reporting features must be more robust and comprehensive.
Pricing
As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.
2. CallHippo
CallHippo is the best Australian VoIP provider. It provides the most advanced features that enable organizations to scale their processes quickly. These functionalities enable organizations to control costs, track performance, automate processes, etc. With CallHippo, users can optimize their operations in a cost-effective manner. Making it the Best VoIP provider in Australia.
Features
- Voice Broadcasting
- Power Dialer
- Route to an external number
- Advanced reporting and analysis
- Call conference and barging
Pros and Cons
- The uptime guaranteed is the biggest advantage of the platform.
- It has more than five servers globally, making it easy for users to access data quickly and easily.
- Easy integration with third-party applications allows users to streamline and scale their processes.
- AI-enabled call routing needs more improvement as it causes errors sometimes during international calling.
- Jitters in the call recording are a major disadvantage as it gets tough to analyze calls and hampers the quality.
Pricing
Four plans are available, namely,
- Basic: $0/user/month
- Bronze: $16/user/month when billed annually and $20/user/month when billed monthly.
- Silver: $24/user/month when billed annually and $30/user/month when billed monthly.
- Platinum: $40/user/month when billed annually and $50/user/month when billed monthly.
A 10-day free trial is offered for the Bronze, Silver, and Platinum plan.
3. 8×8
8×8 is a VoIP provider in Australia that offers businesses calling, video, and chatting solutions. It is one of the best provided of call center solutions, and the framework it offers is highly advanced. With 8×8, organizations can elevate the scalability of their processes and get the desired ROI. 8×8 operates on a cloud-based technology that offers top-notch security to organizations.
Features
- Co-browsing
- Certified Microsoft Teams solutions for 8×8 contact center
- Call Monitoring
- Call Barging
- Hot Desking, and many more
Pros and Cons
- Round-the-clock and effective customer support is offered, making the platform highly reliable.
- It is easy to adapt and highly scalable; as a result, workforce skills are honed, and processes are streamlined.
- Integration with other applications is easy, due to which operational efficiency can be achieved.
- It is expensive compared to other providers, so small businesses cannot afford it.
- The automation feature is not as robust as expected, so repetitive tasks are to be carried out manually.
Pricing
1. Business Communications:
- X2: $24/user/month when billed annually and $28/user/month when billed monthly.
- X4: $44/user/month when billed annually and $57/user/month when billed monthly.
2. Add Contact Center:
- X6: $85/user/month.
- X7: $110/user/month.
- X8: $140/user/month.
4. Vonage
Vonage is a cloud-based VoIP provider in Australia that offers advanced telephony services to businesses. It is a feature-rich phone service provider that offers a wide range of plans and services like unlimited calling, international calling, virtual phone numbers, etc.
This platform is extremely easy to set up; you just require a stable internet connection, and you are good to go. With advanced functionalities, it has become one of the best-hosted VoIP solution providers.
Features
- Number Insights
- Multi-level auto attendant
- Omnichannel integration
- Call Recording
- Call and Video Conferencing, and many more
Pros and Cons
- The support team quickly responds and accurately resolves all the issues arising.
- Being cost-effective, it is the most feasible solution for any business.
- Easy integration with third-party applications enhances productivity and streamlines operations.
- Operations are complicated in Vonage. As a result, professionals have to be hired.
- Uptime is not as promised, which needs improvement as frequent downtime has a negative impact on business.
Pricing
- Mobile: $19.99/month/line, not including taxes and fees.
- Premium: $29.99/month/line, not including taxes and fees.
- Advanced: $39.99/month/line, not including taxes and fees.
A free trial is offered.
5. VoIPLine
VoIPLine is a VoIP service provider in Australia that offers cloud telephony services. It operates on an advanced framework and offers a mobile application that makes it easy to make and receive calls on the go. Also, the calling activities and performance can be effectively monitored from the mobile application. It offers ample features that enable businesses to improve communication and collaboration, making it the best and cheapest VoIP provider in Australia. Let’s have a look at the features it provides.
Features
- Video conferencing
- Call Forwarding
- Caller Identification
- Call recording
- Real-time call queue monitoring
Pros and Cons
- The support team quickly responds and accurately resolves all the issues arising.
- Being cost-effective, it is the most feasible solution for any business.
- Easy integration with third-party applications enhances productivity and streamlines operations.
- Operations are complicated in Vonage. As a result, professionals have to be hired.
- Uptime is not as promised, which needs improvement as frequent downtime has a negative impact on business.
Pricing
- PayG Starter: $8.95/user/month.
- Unlimited Australia: $19.95/user/month.
- Unlimited Australia Plus: $28.95/user/month.
6. RingCentral
RingCentral is a cloud-based VoIP provider in Australia. It offers businesses a huge range of AI and UCaaS-based communication and collaboration services. With a global presence, it is one of the most preferred VoIP solutions providers in Australia. It provides web console and mobile phones application to its users, allowing them to work from anywhere at their convenience. Let’s have a look at the features it offers.
Features
- Call handling and monitoring
- Business Analytics
- Call recording
- Unlimited document sharing
- Business Insights
Pros and Cons
- It is feasible for all types of businesses as it offers all kinds of basic and advanced services.
- High scalability can be gained by implementing RingCentral, and ROI can be gained quickly.
- Easy integration with other applications streamlines user processes, and organizations can gain operational efficiency.
- The platform is not cost-effective. Only medium to large enterprises can afford it, which is a major disadvantage.
- The security feature is not up to the mark, and major improvement is needed there as sensitive data is to be dealt with.
Pricing
- Core: $20/user/month when billed annually and $30/user/month when billed monthly.
- Advanced: $25/user/month when billed annually and $35/user/month when billed monthly.
- Ultra: $35/user/month when billed annually and $45/user/month when billed monthly.
A free trial is offered on all the plans.
7. Ooma
Ooma is a cloud-based unified communications provider, and it is the best solution for developing businesses. It is a highly advanced platform that enables users to maintain effective business relationships with existing customers and reach out to new potential customers to expand their business.
In addition, it is so easy to operate that even a fresher can operate it efficiently. It offers ample features that ensure the smooth functioning of business communication processes. Let’s have a look at those features.
Features
- Desktop and mobile applications
- Voicemail transcription
- Advanced call blocking
- Caller ID
- Hot desking
Pros and Cons
- Integration with third-party applications is simple, thereby enhancing operability.
- The data security offered is top-notch as it operates on advanced cloud-based technologies.
- The AI-based system enhances accuracy and enables users to achieve high-efficiency levels.
- Customer support is lethargic, incompetent, and highly time-consuming in resolving issues.
- The automation feature is unsatisfactory, so most processes are to be handled manually.
Pricing
- Essential: $19/user/month.
- Pro: $24.95/user/month.
- Pro Plus: $29.95/user/month.
8. GoTo Connect
GoTo Connect is a VoIP provider that simplifies communication and collaboration between the business and customers. It is a one-stop solution for businesses to conduct video or phone calls and messages or meet with potential or existing customers. Web and mobile platform is offered, which the users can utilize as per their preference. It also allows effective administration of the performance and tracking of the calls made. Let’s have a look at the features.
Features
- Calling from any device
- Seamless call management
- Voicemail to email
- Intelligent call routing
- Call forwarding
Pros and Cons
- ROI can be gained quickly as the platform is easily scalable and optimizes operations.
- The platform is easy to navigate and adapt, allowing the workforce to improve performance.
- The framework is highly secure and, being cloud-based, offers access to data on the go.
- The platform’s cost is high, so affordability is the main concern.
- Effective customer service is not provided, and the support team lacks effective working knowledge.
Pricing
- Basic: A$20/user/month.
- Standard: A$44/user/month.
9. Nextiva
Nextiva is a VoIP provider that enables organizations to reach domestic or international clients. It offers omnichannel communication services like phone, video calls, messaging, surveys, etc. It offers next-gen features that are highly assistive in scaling up their process. It is preferable because it is easy to set up and adapt.
Features
- Conference calls
- Voicemail to transcription
- Team chat
- Call recording
- Multi-level auto attendant
Pros and Cons
- It is highly reliable due to the advanced security features that enhance data security, and cloud technology allows users to access data remotely.
- The platform is good value for money as a wide range of advanced features is provided to get good ROI.
- A friendly user interface enhances operability and offers easy navigation to users across the platform.
- A major disadvantage is frequent downtime that affects the performance of the organizations.
- The sound quality of the call is questionable as the audio gets fuzzy, and clients and agents can’t hear each other sometimes.
Pricing
- Essential: $18.95/user/month when billed annually and $25.95/user/month when billed monthly.
- Professional: $22.95/user/month when billed annually and $30.95/user/month when billed monthly.
- Enterprise: $32.95/user/month when billed annually and $40.95/user/month when billed monthly.
10. Dialpad
Dialpad is an AI-based modern VoIP systems provider. It is a platform that enables organizations to automate the communication process. It provides useful insights on conducting conversations, and the advanced reporting features allow users to prepare strategies and make the processes more result oriented. Let’s have a look at the features of Dialpad.
Features
- Multiple phone numbers per account
- AI-based calling and voicemail transcription
- Unlimited calling
- Infinite video meetings
- CRM integrations
Pros and Cons
- Offers a wide range of advanced features unique from all the other providers.
- Many forms of customer support, like live chat, customer forums, etc., are highly effective and offer a quick resolution.
- 100% uptime is promised, which makes this platform one of a kind.
- Security features need improvement as it operates on the new AI-based technology, so it’s unreliable.
- Although it is technologically advanced, its scalability is low, which hampers the organization’s performance.
Pricing
- Standard: A$20/user/month when billed annually and A$28/user/month when billed monthly.
- Pro: A$35/user/month when billed annually and A$45/user/month when billed monthly.
- Essential: Pricing is not available. Their sales teams must be contacted to get the price.
Free trial is offered in standard and pro plans.
Wrapping Up
Every organization planning to expand its business nationally or internationally must choose a VoIP provider to save huge calling expenses and gain optimum results. To choose the best VoIP provider in Australia, you can refer to the above-mentioned blog to evaluate the features, pros, cons, and pricing of the leading providers. There are several business-grade VoIP providers that offer free VoIP services for a specific period of time. By availing of these free services, you can determine which provider is best for you.
FAQs
Our analysis shows that DialerHQ and CallHippo are the best Australian VoIP providers. They are advanced and offer great security and a huge range of advanced features at a competitive price. In addition, they are easy to set up and adapt, offering the organization the best possible results.
In earlier times, the quality offered by VoIP providers was not at all consistent. Errors like connectivity issues, call dropping, etc., were encountered frequently. But with time and technological advancement, massive change is seen in the features offered by different VoIP providers.
Nowadays, VoIP services are gaining popularity as they are cost-effective and perfect for businesses to reach clients anywhere in the world. So yes, VoIP solutions are quite reliable.
VoIP stands for Voice over Internet Protocol, and it’s calling services that allow users to make or receive calls over the internet instead of a conventional telephonic system. VoIP in Australia is gaining popularity mainly because of its cost-effectiveness and provision of advanced functionalities that offer seamless connection and operability.
Paras Kela is an accomplished IT professional with 7+ years of industry experience, including 4+ years as a dedicated content writer. His expertise lies in crafting informative blogs on VoIP and cloud telephony, among other technical subjects. Outside his professional pursuits, he cherishes quality time with loved ones, indulges in watching documentaries, and finds solace in gardening.
Updated : March 8, 2024
Subscribe to our newsletter & never miss our latest news and promotions.
+15K people have already subscribed
