Senior Writer: Priya Naha
Reading Time: 4 MinutesPublished : April 24, 2024Do you want to reach out to potential US customers but are unsure if they’ll answer international calls? Build a local presence by getting a local US number from one of the best USA virtual phone number providers.
What’s more, US virtual numbers run on VoIP, which is known to save 30 to 50% of phone costs.
To help you leverage these benefits, we have curated this buyer’s guide on the top 10 USA virtual phone number providers. Let’s start!
Not using a US number to contact your US customers may make them perceive your business as unreliable, resulting in lower satisfaction and missed opportunities. But you cannot have a US number if your location is different. To solve this while enhancing your customer trust, credibility, and engagement, get virtual US phone number.
What is a US Virtual Phone Number?
A US virtual phone number is a telephony solution that enables businesses to establish and strengthen their presence in the US. It allows you to place and receive business calls over the Internet using any device of choice, lowering call costs.
With a US virtual number, businesses can easily handle calls and messages and forward incoming calls to any location, improving customer engagement, regional reach, and operational flexibility.
This makes them a preferable alternative to traditional business phone systems, especially when you’re looking to efficiently tap into the US market.
Top 10 USA Virtual Phone Number Providers in 2024
Choosing a virtual phone number provider among numerous options can be confusing. But not anymore with our list of the top 10 USA virtual phone number providers.
Our approach while selecting USA Virtual Phone Number Providers involves in-depth research and analysis. We consider factors such as functionality, user-friendliness, and feedback from platforms like SoftwareSuggest, G2, and Capterra. Our aim is to equip businesses with the insights necessary to elevate their operational effectiveness and output.
1. DialerHQ
DialerHQ is an excellent USA virtual phone number provider that offers features for advanced collaboration and business communications. Utilizing DialerHQ for your business can help you reduce call costs and improve customer accessibility.
The best part? DialerHQ supports all business sizes and is compatible with various platforms, such as iOS, Web, and desktop.
- Automatic call distribution
- Skill-based call routing
- Advanced analytics
- Voice broadcast system
- DialerHQ’s intuitive interface makes setup and navigation easy.
- Its advanced contact management promotes organized networking and friction-free workflows.
- It offers a comprehensive communication tool stack for diverse interactions across various platforms.
- DialerHQ offers a limited free trial with fewer features.
- Its mobile app optimization is not up to the mark.
Key Specs:
Numbers: Virtual Phone Number and Business Phone Number
Pricing: Contact Sales
Free trial: Yes - 10 days
Setup Fee: None
Port Fee: Custom Pricing
2. CallHippo
CallHippo is a leading US virtual number provider that enables you to track, manage, and record inbound calls in real-time on a US virtual phone. It also empowers you to forward phone calls to your desired device worldwide and boasts the industry’s leading call connect rates.
- Smart switch
- Call barging
- Predictive dialer
- Custom greetings
- CallHippo’s user-friendly dashboard highlights high-performing agents with useful details to help you deliver top-notch service.
- Its customer service team provides tailored solutions that are helpful and not just canned responses directed toward FAQ.
- Its real-time analytics offers insights about time duration, callers, and calling quality, which you can use to improve your customer service.
- CallHippo’s web version is difficult to navigate.
- It retains call logs for a limited time.
Key Specs:
Numbers: Toll free number
Pricing: Starts from $18/user/month
Free trial: 10 days
Setup Fee: None
Port Fee: Free
3. Avoxi
Avoxi is a reliable US virtual number provider that helps you establish a local presence in the US and receive phone calls from customers across the world. This provider offers local and toll-free numbers within minutes and around 20 advanced VoIP features at no added cost.
- Virtual attendant
- Voicemail-to-email
- Call logging
- Call quality monitor
- Avoxi offers exceptional call quality with no call connectivity or call drop issues.
- Its ease of use allows integration with the current system quicker without disrupting operations.
- Its call whisper feature allows you to remotely monitor live calls to gauge and improve agent performance and customer satisfaction.
- Avoxi closes some tickets even when they are not yet resolved.
- It exports call reports in unclear PDF format rather than organized Excel sheets.
Key Specs:
Numbers: Toll free number, local DID, and TrueLocal™
Pricing: Starts at $16.99/month
Free trial: No
Setup Fee: None
Port Fee: Free
4. 8×8
8×8 is a robust US virtual number provider that offers efficient call coverage worldwide with a financially backed 99.99% SLA. Its advanced features and quality services can help you strengthen a local business presence in the US.
- Call routing
- Auto attendant
- Online dashboard
- Call forwarding rules
- 8x8’s reporting and customer experience analytics offer useful insights to improve customer service and satisfaction.
- It performs well with minimal technical issues and zero downtime.
- Its caller ID allows you to answer (customer service) incoming calls in an organized way by letting you know who’s calling.
- 8x8’s chat feature is not as great in comparison to Teams.
- The customer service team takes time to respond to tickets raised.
Key Specs:
Numbers: Local, Toll-free, and Vanity
Pricing: Contact sales
Free trial: Contact sales
Setup Fee: Contact sales
Port Fee: Free
5. Grasshopper
Grasshopper is a virtual number provider that backs business phone numbers with a complete virtual phone system. This provider offers features like extensions and custom greetings that make your business look professional while correctly routing callers.
- Simultaneous call handling
- Incoming call control
- Instant response
- Call transfer
- Grasshopper’s voicemail transcription saves you from draining time listening to each voicemail to extract critical data or respond to urgent messages.
- It lets you set business hours and away greetings for better call management without much effort, even during off-hours.
- It helps you deliver dedicated customer support by assigning specific agents for different call types.
- Sometimes, Grasshopper calls do not come through.
- Its platform is a little slow and visually outdated.
Key Specs:
Numbers: Toll-free, vanity, local
Pricing: Starts at $14/month
Free trial: Yes - 7 Days
Setup Fee: None
Port Fee: Free
6. KrispCall
KrispCall is a great US virtual phone number provider that empowers you to have limitless, cost-effective communication using its advanced features. This number can accommodate high call volumes by allowing you to add or remove users without investing in new hardware.
- Unified callbox
- Contact tags
- Call history
- Call filters
- KrispCall’s dashboard neatly organizes client information in one place for you to quickly extract information and streamline workflow.
- It lets you listen to live agent calls and assist them instantly when needed via in-app chat without disrupting workflow or frustrating customers.
- Its intelligent features help you portray a professional image, build business credibility, and enhance customer trust.
- KrispCall automatically disconnects long calls, which disrupts discussions.
- Its call forwarding feature is available at an additional cost.
Key Specs:
Numbers: Local, Mobile, Toll-free, Vanity
Pricing: Starts at $12/month
Free trial: No, Free demo available
Setup Fee: None
Port Fee: Free with the plan
7. Nextiva
Nextiva is a functional VoIP US number provider that offers a multitude of pricing plans and unlimited domestic calls. It’s a great option for entrepreneurs or small businesses who seek a virtual number backed with an end-to-end business phone system at an affordable price.
- Video conferencing
- Screen sharing
- Auto attendant (multi-level)
- Single sign-on
- Nextiva’s call-tracking feature helps you analyze and improve your team’s performance.
- Its features are highly customizable, so you can align them with your business’s specific needs.
- Its support team is extremely helpful and responsive, so you can instantly solve your US number-related issues.
- Nextiva’s call history is a little difficult to understand due to the odd mention of timing.
- It is completely down sometimes, restricting you from receiving or making any calls.
Key Specs:
Numbers: Local, Toll-free, Vanity
Pricing: Starts at $18.95/user/month
Free trial: Yes - 7 days
Setup Fee: None
Port Fee: Free
8. Dialpad
Dialpad is a robust US virtual phone number provider that has a complete AI-powered collaboration platform included with the number. It offers unlimited calling in the US and Canada with unified communication features.
- Custom voicemail greetings
- Call forwarding
- Custom outside-of-business-hours call routing
- Video meetings
- Dialpad’s admin panel with multiple analytics and controls gives you a comparatively better hold over your calling operations.
- Its call recording feature ensures you have a quick reference for past calls whenever needed.
- Its app gives the freedom to access business conversations outside of the office using the available mobile device.
- Dialpad doesn’t send emails for missed texts or calls sometimes.
- It drops calls at times.
Key Specs:
Numbers: Local and toll-free
Pricing: Starts at $15/user/month
Free trial: Yes - 14 days
Setup Fee: None
Port Fee: Free
9. RingCentral
RingCentral is a leading VoIP US number provider that offers 100+ edgy features to businesses of all sizes. This number is best for businesses that want to remain in touch with their clients and customers without investing in hardware or spending a lot of money.
- Answering rules
- Hold music
- Call screening
- Caller ID
- RingCentral unifies all the calls, texts, faxes, and instant messages in one place so you can monitor and respond to them all easily.
- It sends voicemails to your work email so you can listen to them from anywhere, regardless of your device.
- Its call transfer feature allows you to divert calls to available agents when you’re out of the office, so you never miss a call.
- RingCentral doesn’t provide in-depth reports on customer satisfaction and agent performance.
- It offers limited customization options.
Key Specs:
Numbers: Local, Toll-free, Vanity
Pricing: Starts at $19.99/month
Free trial: Yes - 14 days
Setup Fee: None
Port Fee: Free
10. Aircall
Aircall is an incomparable VoIP US number provider that offers numbers that transform business conversations with its feature stack. You can easily use your Aircall US number with any device, such as a cell phone, tablet, or desktop.
- Concurrent call handling
- CRM integration
- Customizable alerts
- Voice and text portal
- Aircall’s call recording gives you an opportunity to catch missed sentences or critical information, ensuring accurate and complete data for reference.
- Its whisper feature lets you assist agents during tough live customer calls, maintaining a consistent customer experience.
- Its integration with the existing system allows you to access relevant customer data during calls, enabling you to deliver a personalized customer experience.
- Aircall doesn’t offer a common team texting space, disrupting collaboration.
- Sometimes, the keypad doesn’t open up during active calls.
Key Specs:
Numbers: Local, Toll-free, Vanity
Pricing: Starts at $30/licence
Free trial: Yes - 7 days
Setup Fee: None
Port Fee: Free
Wrapping Up
Having reached the end of this extensive guide on VoIP US number providers, we’re sure that you can now choose the provider that offers quality virtual phone services.
Just make sure to explore all the listed providers holistically and carefully align the provider’s features with your business needs and budget. However, if this process seems overwhelming, directly choose DialerHQ, a proven USA virtual phone number provider with advanced collaboration and communication features.
So, without any further ado, sign up for a free DialerHQ trial today!
Frequently Asked Questions
Yes, you can use a VoIP number for WhatsApp by getting it from a robust provider of virtual phone number services like DialerHQ and signing up on WhatsApp with the new VoIP number.
You can get a virtual US local phone number for free by signing up for a free trial with a reputed virtual number provider like DialerHQ.
Yes, you can get a US phone number (local, vanity, or toll-free numbers) regardless of your location if you buy it from a trusted US virtual number provider.
Priya is a seasoned writer with over 5 years of experience, specializing in VoIP and cloud telephony. She is also well informed about content and digital marketing. Her expertise extends to SEO, ensuring her work not only informs but also ranks. She’s your go-to writer for the telecom industry.
Updated : May 1, 2024
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