20 Best Australia Virtual Phone Number Providers

Senior Writer: Sindhu Bharathi

Reading Time: 9 Minutes

Published : August 11, 2023

Are you expanding to Australia and require to connect with new teammates or customers? You can do that with the best virtual phone number Australia–no high call charges or dropped phone calls, plus a strong local presence. 

Also, 69% of CEOs are shifting towards a remote workforce, and if you’re too, again, a reliable virtual phone number is your best bet. 

In this guide, we have covered what is an Australian virtual phone number, its types, and its benefits. To help you further, we have curated a buyers’ guide with the 20 best virtual phone number providers, their features, advantages and disadvantages (based on user reviews), and pricing.

What is an Australian Virtual Phone Number? 

Australian virtual phone number is free of any phone line or location. It relies on VoIP to connect you with your Australian customers, clients, and stakeholders. With many edgy features like call forwarding, call recording, and call analytics, this phone number can improve business communication and help you serve your Australian contacts better. 

Investing in an Australian virtual phone number via virtual phone systems can help you significantly expand your business reach. Unlike traditional phone systems, these virtual phone numbers allow you to make calls and receive incoming calls via the internet on the devices you choose–VoIP desk phone, cell phone, or softphone.

Expert Advice

"Given the current competitiveness, an Australian virtual phone number is your ideal option to differentiate yourself and build a strong business presence in and around Australia. As a growing business, leaving money on the table by not having access to advanced features, flexibility, and scalability of a virtual phone number is not a wise route. "

What are the Types of Australian Virtual Phone Numbers?

An Australian virtual phone number is of three different types. Choose the phone number that aligns with your business needs and budget. 

1. Toll-free virtual phone numbers are 10 digits long phone numbers, starting with 1800 or 13, allowing customers to call your business at zero call charges. 
2. Local virtual phone numbers are 9-10 digits long phone numbers, best for companies to build a local presence in Australia and make phone calls to Australian clients.
3. Australian mobile number is 11 digits long starting from 4, best suited for small and medium-sized businesses.

What are the Benefits of Australia Virtual Mobile Numbers?

Getting a virtual phone number (mobile) helps you build a solid local presence in Australia and win Australian customers’ trust. There are many more benefits virtual phone number brings in –

• Low communication and calling costs
• Higher portability and better reliability
• Improved customer satisfaction and enhanced brand image
• Closely track and understand customers via deep insights
• High scalability for growing businesses

Comparison of 20 Best Australia Virtual Phone Number Providers

Top 20 Best Australia Virtual Phone Number Providers in 2024 

Many virtual phone number providers are in the market; however, you must choose the one that best aligns with your specific goals and requirements. Here are the 20 best virtual phone number Australia providers to choose from –

1. DialerHQ

Dialer HQ, the best Australian virtual phone number provider, allows you to deliver top-notch customer experience, improve agent productivity, and expand your business’s local presence by letting you connect with customers/clients/teams effortlessly. This Australian phone number provider gives you all types of phone numbers, including vanity, local, and toll-free numbers.

Features

• Smart call forwarding
• Call center analytics
• Power dialer 
• Call disposition

Pros and Cons

DialerHQ integrates account, text, and call data, saving time.

It has an intuitive UI.

This phone system provides innovative features, catering to advanced business needs at low costs.

DialerHQ provides call-tracking insights at extra cost.

Its call quality sometimes lags.

Pricing 

As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.

Expert Advice

"Given the current competitiveness, an Australian virtual phone number is your ideal option to differentiate yourself and build a strong business presence in and around Australia. As a growing business, leaving money on the table by not having access to advanced features, flexibility, and scalability of a virtual phone number is not a wise route. "

2. CallHippo

CallHippo is one of the best business phone systems that gives you multiple choices of virtual phone numbers with an advanced roster of features allowing you to automate workflow, improve agent productivity, lower communication costs, and track team performance. From local phone numbers to toll-free numbers, CallHippo provides it all.

Features

• Automatic call distribution
• Real-time reports 
• CRM integration
• Global connect

Pros and Cons

CallHippo has a super quick setup.

It extends outstanding customer support.

This software is highly secure.

CallHippo offers a limited trial period.

Its users have reported call connectivity and voice lagging issues.

Pricing 

• Bronze: $16/user/month
• Silver: $24/user/month
• Platinum: $40/user/month

3. Dialpad

Dialpad is one of the top AI-powered providers of virtual phone numbers. Multiple customers prefer it for its voice intelligence, through which it collects action items, develops notes, provides agent coaching, and gauges real-time customer moods. This Australia virtual phone number provider gives access to local and toll free numbers.

Features

• Call forwarding and transfer
• Post-call summary email
• Contact management
• Web conferencing

Pros and Cons

Dialpad has an easy-to-use app.

It allows for easy navigation—instant contact searching, for instance.

This software significantly improves customer experience with its tips during customer calls.

Dialpad’s desktop app stops working at times.

Its users have reported inaccuracy of call notes.

Pricing 

• Standard: $15/user/month
• Pro: $25/user/month
• Enterprise: Contact Sales

4. Ooma

Ooma, another virtual phone number provider, equips you with 50+ edgy features cut for all business sizes. It seamlessly integrates with multiple business tools and APIs to successfully streamline your workflows.

Features

• Call logging
• Employee directory
• Virtual extensions
• Estimated wait time

Pros and Cons

Ooma has a quick setup process.

Its platform is highly configurable.

This virtual phone number provider has an intuitive dashboard.

Ooma doesn’t offer free international calls.

Its app is unstable at times.

Pricing 

• Essentials: $19.95/user/month
• Pro: $24.95/user/month
• Pro Plus: $29.95/user/month

5. 8X8

If you’re a customer-obsessed company, 8*8 is for you! Its unique features, HD voice calling, great compatibility with multiple useful applications, and unified communication capabilities truly enhance your customer experience. 

Features

• Call parking
• Call waiting 
• Team messaging 
• AI-powered workflows

Pros and Cons

8*8 offers 99.99% uptime SLA.

It provides top-notch security with multi-factor authentication and compliance certification.

This software’s intelligent customer assistant facilitates customized and instant services.

It doesn’t support customizations in reports.

8*8 has fewer widgets and shortcuts.

Pricing

• X2 and X4: Contact sales

6. 3CX

3CX is a flexible, scalable, and easily adaptable hosted PBX solution provider. You can choose between the flexibility of the cloud and more control of on-premise systems. It relies on SIP trunks, enabling you to cut calling costs. 

Features

• Meeting management 
• Personalized greetings
• Call recording
• Session queueing

Pros and Cons

3CX extends custom support.

It is easy to set up, navigate, and configure.

This software offers automated upgrades and backups, which saves time.

It has fewer integrations in comparison to other providers.

3CX’s reports are difficult to access and extract.

Pricing

• Pro: Start at $20.83/User/Month
• Enterprise: Start at $25.25/User/Month

7. Freshdesk

Freshdesk is a business-ready, reliable, integrated, and intelligent Australian virtual numbers provider that empowers all kinds of businesses–mid-sized businesses and small businesses to place calls effortlessly. 

Features

• Call quality monitoring
• Customer interaction history
• Agent call scripting 
• Simultaneous call handling

Pros and Cons

Freshdesk offers excellent omnichannel support.

Its reports are easy to create, customizable, and quick to download.

It has a robust knowledge base.

This platform doesn’t update sometimes without manually refreshing it.

It has a rigid pricing structure.

Pricing 

• Growth: $15/agent/month
• Pro: $49/agent/month
• Enterprise: $79/user/month

8. Five9

Five 9 is an Australia virtual phone number provider that helps your agents buckle up to efficiently manage customer calls and provide the best services with its omnichannel tools. With this software, you can also set self-service options to manage better and save your teams’ time.

Features

• Multiple dialing modes
• Intelligent call routing
• User, role, and access management 
• Historic reporting

Pros and Cons

Five9 is highly scalable, accommodating all business sizes' needs.

It provides holistic knowledge to set up with online documentation and classes.

This Australian virtual number provider has high automation abilities.

Call transferring setup is difficult with Five 9.

It provides limited customization.

Pricing 

• Core: $149 per month
• Premium: $169 per month
• Optimum: $199 per month

9. AVOXI

Avoxi is Australia virtual phone number provider that lets you get started with local or long-distance calls in minutes from anywhere in the world. It provides the best 20+ VoIP features at zero extra cost. This virtual phone system covers 170+ countries.

Features

• Voicemail transcription
• Call monitoring
• Automatic call distribution
• Predictive dialer

Pros and Cons

Avoxi offers one of the highest quality phone connections and call recording.

It prioritizes user safety with global security and compliance protocols.

This virtual phone system has zero setup fees and no minimum contracts.

The admin portal of this virtual phone system is difficult to navigate.

Avoxi’s frequent updates can disrupt your operations.

Pricing 

• Contact: $19.99/user 
• Engaged enterprise: $39.99/user

10. Nextiva

Nextiva is a virtual phone number provider that can help you simplify your business–manage business conversations and connect with teams and customers by relying on its powerful features and all-in-one dashboard. You can also use Nextiva virtual Australia mobile number to receive SMS.

Features

• Multi-level auto attendant 
• Text messaging
• Multi-site support 
• Survey response creation

Pros and Cons

Nextiva offers Australian virtual phone numbers and personalized vanity numbers to improve your branding.

It integrates all your business calls, texts, and voicemails with NextivaONE for easy access.

This Australia phone number provider promises 99% uptime.

Nextiva is difficult to learn.

It sometimes provides inaccurate reports.

Pricing

• Essential: 14.95 per user/month
• Professional: $20 per user/month
• Enterprise: $26.95 per user/month

11. MiCloud Connect by Mitel

MiCloud Connect is a holistic collaboration and communication platform aiming to improve your productivity. Its straightforward interface and helpful features are just a feather to its cap. With Mitel virtual number, you’re always secure and HIPAA compliant. 

Features

• Instant messaging
• Video collaboration
• Group intercom paging
• Activity-based routing

Pros and Cons

Mitel syncs all business tasks and teams into its collaborative workspace.

It has an easy configuration process.

This provider offers high call quality.

Mitel customers have reported occasional delays in email support responses.

It doesn’t support audio and microphone settings changes without active calls.

Pricing

• Contact Sales: 800-722-1301

12. Internode

Internode is a virtual number provider that lets you make unlimited calls within Australia. It allows you to select your number type–toll-free or local with a stack of basic calling features. 

Features

• Incoming caller id
• Local numbering
• Advanced voicemail
• Online toolbox

Pros and Cons

Internode has a $0 setup fee.

This software requires no long-term contract, so offboarding is easy.

It is a corporate VoIP solution with easy implementation.

Internode requires high internet bandwidth of more than 512/128kbps.

It requires complex hardware.

Pricing 

• Customized pricing

13. TPG

TPG is a virtual number provider that allows you to customize the platform based on your business needs. With TPG, you can get Australia’s toll-free numbers and pricing plans suiting all budgets.

Features

• Do not disturb
• Call parking
• Auto attendant
• Sequential ring

Pros and Cons

TPG offers fast and responsive multi channel customer support.

It offers help to choose the best-suited solution as per the budget and needs.

This software vouches for its transparency and integrity.

TPG’s plans are on the higher end when compared to the services provided.

Its users have faced inconsistent call quality.

Pricing

• Contact sales

14. Rebtel

Rebtel is one of the best phone providers in Australia that lets you place international calls easily with high reliability anywhere in the world based on your unique calling behavior. This makes it a lucrative option for freelancers, solopreneurs, and small businesses. 

Features

• Auto connect
• International text messages
• Automated top-ups
• Domestic local phone numbers

Pros and Cons

Rebtel allows its users to make free calls to other Rebtel users.

It offers budget-friendly international calling with zero hidden fees.

It is easy and straightforward to sign up on Rebtel.

Rebtel’s call quality lags sometimes.

Its app interface is outdated.

Pricing

• Australia unlimited: $5/month
• Global unlimited: $10/month

15. GoToConnect

GoTo, an all-in-one solution to SMBs business communications, induces the flexibility to choose a new virtual number–toll-free, vanity, or local or port your existing one while letting you make calls from your desired device–phone. Computer. or mobile app. 

Features

• Call forwarding
• Call on hold
• Custom chat surveys
• Agent wrap-up

Pros and Cons

GoTo eases customer engagement by integrating SMS, social, and web chat.

Its multiple customizations make it suitable for all business types and sizes.

GoTo app allows you to make calls from anywhere.

GoTo customers have reported outages that prevent incoming calls notifications.

It restricts video conference participants to four and meeting minutes to forty.

Pricing

• Basic: $27/user/month
• Standard: $32/user/month

16. Intermedia

Intermedia is a one-stop solution for customer support across multiple channels–voice, email, and chat queues. Intermedia lets you do everything from seamless integration to automated data capture and contextual search. 

Features

• Voice quality enhancement 
• Inbound reporting
• Real-time data backup
• Call monitoring

Pros and Cons

Intermedia users have reported no downtimes.

It promises high-quality audio and video.

This virtual phone system provider gives users individual attention while onboarding.

Intermedia doesn’t work well on mobile data or slow speed.

It has a steep learning curve.

Pricing 

• Unite Pro: $27.99
• Unite Enterprise: $32.99

17. Exetel

Exetel is the largest Australian internet service provider that equips you with corporate and residential VoIP solutions. Its unlimited call plan covers 100 DID numbers, unlimited local and national calls, a 12-month contract, and unlimited calling to 13/1300 numbers.

Features

• Conversion reports
• 3-way call conference (Explore the 10 best conference calling services in 2024)
• Do not disturb
• Call center

Pros and Cons

Exetel offers detailed call records to inform your decisions.

This software has a low setup and calling cost with the best functionality.

It gives its users high reliability, backed by SLAs of 99.95%.

Exetel’s customer support takes long to reply.

It doesn’t have advanced calling features as its competitors.

Pricing 

• Pay-as-you-go
• Calls to Australian mobiles: 20c/min
• Customized pricing

18. Line2

Line2 is a complete communication system designed as per user needs. You can set it up in minutes and start placing calls with your new virtual number. On top of advanced features, Line2 provides unlimited calling within US and Canada. 

Features

• Call blocking 
• Voicemail recording
• Call screening
• SMS and MMS

Pros and Cons

Line2 allows its users to control their business communication with customizable features.

This software requires no additional hardware.

Its users have experienced a seamless setup.

Line2’s texting is glitchy.

It has no virtual receptionist option.

Pricing 

• Starter Plan: $14.99/Month
• Growth Plan: $19.99/Month
• Business Plan: $24.99/Month

19. Aircall

Aircall is a virtual phone number provider that allows you to significantly improve agent productivity while tracking and analyzing their performance. You can expect frictionless communication with its productivity, CRM, and helpdesk tools. 

Features

• Call conferencing
• Skill-based routing
• Activity dashboard
• Auto dialer

Pros and Cons

Aircall just takes a few clicks to set up.

It offers pricing plans for all business sizes, making it a scalable option.

This software aims to improve productivity by automating administrative tasks.

Its customer support is unresponsive.

Aircall users face frequent jitters and lost connections.

Pricing 

• Essentials: $30/user/month
• Professional: $50/user/month
• Custom: Contact sales

20. CloudTalk

CloudTalk, another virtual phone number provider, provides everything from centralized administration and high call volume management to unlimited phone numbers and high-utility features. 

Features

• Smart missed call detection
• Emotion analytics
• Business hours
• Real-time customer card

Pros and Cons

CloudTalk has powerful integrations with 2500+ software.

Its non-technical users also find CloudTalk easy to use.

This software produces customer behavior insights to make informed decisions.

CloudTalk does not have reliable customer support.

You cannot download agent calls with CloudTalk.

Pricing 

• Starter: $25/user/month
• Essential: $30/user/month
• Expert: $50/user/month
• Custom: Contact Sales

The Importance of Investing In A Virtual Phone Number Australia

When looking for a high ROI calling solution–one where the value you gain is significantly higher than the amount you invest, best virtual phone number (Australia) from an efficient virtual phone numbers provider like DialerHQ is your best bet. 

It cuts communication costs and enables you to deliver the best customer support while building a local presence with different area codes. 

In addition, virtual phone numbers do not require you to assemble all the hardware and wires when shifting to a new space; rather, they offer portability in minutes without missing calls. 

Moreover, its advanced capabilities improve agent productivity, ease business processes, and tremendously improve business communication. 

Wrapping Up

Australian virtual phone numbers let you place international phone calls at low costs, reach new locations in and around Australia, and remain connected with customers 24*7. Moreover, the best providers offer advanced features to take your business communication to the next level.

Invest in the best VoIP provider in Australia, like DialerHQ, to experience all the benefits and more. It is the most cost-effective and feature-rich solution for all your business communication needs. Get an Australian virtual phone number today!

Sindhu Bharathi

Sindhu Bharathi is an inquisitive learner and prolific B2B/SaaS writer with experience of working in diverse industries. She has a demonstrated history of delivering well-researched, original content. From generating long-form articles, blogs, and white papers to social media copies, she pivots her skills to resonate with the medium and deliver compelling content that has the power to captivate the audience.

Updated : February 21, 2024

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