12 Best UK VoIP Providers in 2024

Senior Writer: Sindhu Bharathi

Reading Time: 9 Minutes

Published : August 3, 2023

The UK is the sixth-largest economy in the world and is home to 67 million people. The country holds a historical prominence covering England, Wales, Scotland, and Northern Ireland. The UK is an appropriate choice if you are exploring options to expand your business or customer base in a new market. In that case, you must have a UK virtual phone number. 

There are several ways to get a virtual phone number. One of the easiest and cheapest ways is to find the best UK VoIP provider. Read the blog to learn the list of the 5 best business VoIP provider in the UK, their features, pros, and cons. 

Comparison of 12 Best Virtual Number Providers in the UK 2024

What is a UK Virtual Phone Number? 

A UK virtual phone number or DID (Direct Inward Dialing) originates in the cloud, and routes calls through the internet. They help individuals and businesses communicate with anyone from anywhere in the world without having a phone line. Traditionally, telephone numbers required a specific device, whether a landline or mobile phone. As virtual numbers work over the internet, you can connect with people anywhere, anytime.

Pro-tip

If you have a professional network in the UK, then having a local UK number helps you gain trust and reputation among UK customers. Also, customers are more likely to answer your calls when you call them from a local number. To get a UK virtual number, you must explore UK VoIP providers like DialerHQ, CallHippo, etc.

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For instance, using a UK virtual phone number, you can connect with your friend, relative, or customer in the UK from anywhere in the world, say the US, India, etc. Beyond that, you can call all phone types, including mobile phones, landlines, VoIP phones, etc. There are three types of UK virtual phone numbers, including,

• Local numbers
• Toll-free numbers
• Vanity numbers

1. Local numbers

Local numbers are associated with a specific geographic location or region. Using local numbers to reach your customers in the UK has several benefits than using an international number. 

Studies show that when you call from a local number, it is four times more likely that your call will be answered. It helps build trust and credibility in the minds of the customer. For businesses outside the UK, having a local number helps build a strong presence in the area, even without being physically present in the location or having a local office.   

For instance, when trying to reach a UK customer from the USA, your calls are more likely to get answered if you route them through a local number than an international one. 

2. Toll-free numbers

If you have a large UK customer base, having a toll-free number helps. Toll-free numbers are generally used for customer inquiries and help them reach the business without paying any cost. Toll-free numbers usually have a unique three-digit prefix like 888, 800, etc. 

There are two types of toll-free numbers. Domestic toll-free numbers help customers from a specific country get in touch with your business for free, while international toll-free numbers help customers from anywhere in the world reach out to you.

3. Vanity numbers

Vanity numbers are similar to toll-free numbers; the only difference is that they have words and phrases that are easy to remember and use. For example, 1-800-PET-FOOD.  They are catchy and help businesses strengthen their brand image. Vanity numbers add a professional touch to your business. 

A notable advantage of having a UK virtual phone number is that you can add more than one device for a single number. So, it is appropriate for use in call centers and businesses with customer care teams. There are several UK VoIP providers, each offering a different set of call management features and functionalities. You must carefully evaluate each before choosing the best VoIP service in the UK. 

12 Best Virtual Number Providers in the UK 2024 

As mentioned earlier, many VoIP service providers offer UK virtual numbers. You must evaluate the features, call quality, scalability, integration abilities, etc., before choosing one.

1. DialerHQ

If you are looking for a robust UK virtual number provider, then DialerHQ is the best option. It is a VoIP phone system that offers different types of UK virtual phone numbers, including local, toll-free, and international mobile numbers. DialerHQ lets you make calls and send messages without needing SIM cards and mobile devices. 

DialerHQ offers a broad suite of call management features from the basic to the advanced levels and so is appropriate for businesses of all sorts, from small ones to medium and large-scale enterprises. So, if you are exploring the best VoIP for small businesses in UK, then DialerHQ is the right choice. 

As communication happens over the cloud, it helps reduce the communication cost of your business. 

Once you select the UK virtual number, you can pick the features needed for your business and customize the entire phone system to match your needs. 

Pricing

As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.

2. CallHippo

CallHippo is a robust VoIP provider known for offering several types of UK virtual phone numbers. It offers extensive call management features, including call recording, call queuing, forwarding, on-hold music, customized greetings, ring groups, call analytics, etc. The best thing about CallHippo is that it can be set up in just three minutes of your time. 

CallHippo offers a broad range of subscription plans, all with a free trial. Based on the business requirements, you can pick an appropriate plan. It also offers voicemail transcription so businesses can stay in touch with customers beyond the standard operating hours. 

Pricing

• Bronze Plan: $16 per user per month
• Silver Plan: $24 per user per month
• Platinum Plan: $40 per user per month
• Enterprise Plan: $48 per user per month

3. RingCentral

RingCentral is a popular VoIP phone system provider known for offering UK virtual numbers based on the local area codes of businesses. It is an award-winning platform that goes well with manufacturing, education, healthcare, fintech businesses, etc. RingCentral offers mobile and desktop apps and goes well on iOS and Android platforms. 

While using RingCentral to make or receive phone calls, you can switch between the desktop and mobile apps, even during a live call. It offers omnichannel support, and businesses can communicate through audio, video, text, etc. You can host audio conferences with 1000 people and video conferences with 200 people on RingCentral. 

Pricing

• Essentials plan: $19.99 per user per month 
• Standard plan: $27.99 per user per month 
• Premium plan: $34.99 per user per month 
• Ultimate plan: $49.99 per user per month

4. AVOXI

AVOXI is a popular UK virtual phone number provider and offers a broad array of call management features that streamline end-end business communication. It offers local DIDs, toll-free, and vanity numbers to reach your customers in the UK and other countries. Leveraging its features, you can manage customer conversations and internal business communication. 

AVOXI goes well with businesses of different sizes, including small, medium, and large scale. You can deploy the system on-premises, cloud, hybrid, or virtual PBX in the UK. It operates in 150+ countries and so is appropriate for international calling.

Pricing

• Launch – $0 Per User
• Contact – $19.99 Per User
• Engaged Enterprise – $39.99 Per Use

5. Virtual Landline

Virtual landline is one of the best virtual landlines in the UK and has well-known VoIP phone systems. It offers UK virtual phone numbers. Signing up lets you choose whether you need a single or multiple phone number. Virtual landline also provides several options for you to choose from, and some of them include local numbers, toll-free numbers, etc. 

The best thing about Virtual Landline is that you can convert any existing landline number into a virtual number. It is available as a web as well as a mobile app. On mobile, you can download through Android and iOS to manage balance and top-ups from anywhere in the world. If you are looking for the cheapest VoIP provider in UK, you should explore Virtual Landline.

Pricing

• Starter – £3.95 per month
• Basic –  £5.95 per month
• UK Unlimited –  £7.95 per month
• 0800 Freephone –  £9.95 per month

6. 8×8

Another best UK VoIP provider is 8×8. It offers several plans from which businesses can choose as per their needs. The plans keep all small, medium-sized, and large businesses in mind.

With over one million users globally, 8×8, a top cloud supplier of audio, video, collaboration, and contact center solutions, is publicly traded on the New York Stock Exchange.

These VoIP services uk provider are famous for their customer service. Online support is always available, and they offer multichannel support through the web, chat, email, and even telephone.

Pricing

• Billed Monthly (per user, per month) – Express- £10, X2- £25, X4- £47
• Billed Annually (per user, per month) – Express- £10, X2- £19, X4- £36, X6 (with contact center features)- £85, X7 (with contact center features)- £105, X8 (with contact center features)- £135

7. Vonage

Vonage is a US company with a London branch serving the UK. More than 2.5 million subscribers use the VoIP services Vonage.

The three Vonage services do not require line rentals, upfront setup fees, lengthy contracts, or installation fees. The three plans offered by Vonage are Select, Professional, and Ultimate.  

 Pricing:-

• Billed Monthly (per user, per month) – Select- £9, Professional- From £12.50, Ultimate- From £16.50

8. GoToConnect

Our favorite VoIP system for startups is GoTo’s phone system, GoToConnect. For small businesses, ensuring that they are reaping the most out of their money.

GoToConnect could be a good option for you if you are looking to secure basic, must-have features like multiple communications channels like text, SMS, Cross-channel communication or even video, along with unlimited domestic minutes at a cost-effective price tag, making it one of the best VoIP for small business in the UK.

Moreover, its other features help you offer callers an enhanced experience. You can set up a virtual receptionist, customize on-hold music, play recorded greetings, and use voicemail features. Moreover, you can set up local phone numbers so clients can call you for free.

These capabilities are included in GoToConnect’s most affordable version, which is even better for new enterprises on a tight budget.

Pricing:-

• Billed Monthly (per user, per month) – Basic- £8.95, Standard- £18.95, Premium- £39.95

9. Dialpad

Dialpad’s phone system features a unique and very sought-after feature we would like to recommend: conversational AI.

This feature, named Dialpad AI, not only accurately records your phone calls in real-time but also analyzes the tone of the conversation – positive or negative which enables you to select the call transcripts you want to review, for instance, just the negative ones. 

Moreover, it also summarizes calls, includes highlights and action items for agents, and lets you take notes with suggestions that pop up on the screen when particular phrases or words are spoken on a call.

These features may help your team quickly understand high call volumes, with immediate insight into outcomes and next steps and access to in-the-moment coaching; you only need an internet connection.

Having said that, Dialpad AI can be turned off to prevent transcription of private calls, which is reassuring, making it one of the best VoIP providers.

Pricing:-

• Billed Monthly (per user, per month) – Standard- £12, Pro- £20, Enterprise- Bespoke.

10. Nextiva

Nextiva is one of the best VoIP providers in the UK. It offers unified communication solutions to help you bring all customer interactions to one place. It is affordable and offers a range of advanced features to help you offer callers the best possible experience. Thanks to its intuitive interface, you won’t have to spend hours training employees. 

Pricing

• Essential: $18.95 per user per month
• Professional: $22.95 per user per month
• Enterprise: $32.95 per user per month

11. Mitel

Mitel is a leading VoIP provider in London, designed for businesses of all sizes. Whether you’re a contact center or a company looking to support its customer service team, it has personalized solutions. Besides, its mobile app keeps everyone connected irrespective of their location. 

Pricing

• Custom Pricing

12. bOnline

bOnline is the best VoIP for small businesses in the UK. Used by more than 50,000+ SMBs across London, bOnline allows you to choose and set up your VoIP system in minutes. It also offers unlimited UK calls to contact your clients without additional charges. You can use call analytics to identify trends, manage call density, and optimize your strategies. 

Pricing

• Starter: £6 per user per month
• Unlimited Calling: £13.95 per user per month
• Unlimited Calling: £15.50 per user per month (with a desk phone)

Conclusion

Traditional mobile and landline phone numbers for businesses require on-premises infrastructure. It is hard to add or remove phone numbers to the traditional system. Whereas with UK VoIP providers like DialerHQ, you can easily add or remove phone numbers. Also, you can make concurrent calls and scale the features as and how you need using a cloud-based phone system.

FAQs

Sindhu Bharathi

Sindhu Bharathi is an inquisitive learner and prolific B2B/SaaS writer with experience of working in diverse industries. She has a demonstrated history of delivering well-researched, original content. From generating long-form articles, blogs, and white papers to social media copies, she pivots her skills to resonate with the medium and deliver compelling content that has the power to captivate the audience.

Updated : May 13, 2024

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