Senior Writer: Sindhu Bharathi
Reading Time: 6 MinutesPublished : December 6, 2023Unlock high-quality calls, streamline business conversations, and improve customer experiences with Internet calling apps–the key to business communication success.
What’s more, you get to save 32 call minutes per day using VoIP. Your agents can then focus on developing strategies for business success.
To leverage the myriad of benefits that Internet calling apps have to offer, you must select the right app that aligns with your business call frequency, needs, and size.
We’ve eased out this process by curating this guide on the 10 best Internet calling apps with features, pros and cons, and pricing. Let’s dive in!
"Inefficient communication, average agent productivity, low customer satisfaction, and poor workflows can lead to a business downturn. A robust Internet calling app can change that and significantly enhance the quality of your business communication. The robust functionalities of calling apps let you experience the best interactions at an affordable rate without worrying about the call minutes or compromising quality."
What you Should Look for in an Internet Calling App?
Choosing an all-rounder Internet calling app to make a phone call over Internet is not an easy feat. That’s why we have curated this checklist of essential elements to consider when choosing an Internet calling app to call a real phone number–
1. Cost-Effectiveness
Best apps for making Internet calls offer top-notch calling services at a per-minute rate (varies with calling destination) or a monthly subscription. Make sure that the price aligns with the offered services.
2. Prompt Customer Support
Your chosen Internet calling app must necessarily have prompt and reliable customer support that is beyond happy to resolve your issues as they arise.
3. High Ratings and Positive Reviews
A highly rated and positively reviewed Internet calling app must be your topmost choice. For this, check trusted platforms like Capterra, SoftwareSuggest, and G2. To be extra sure, choose the app that offers a trial period for free nationwide calling.
4. High-Utility Features
Your VoIP apps must be loaded with useful features such as instant messaging, video calling, and call tagging that contribute positively to making your business communications productive and smooth.
5. Great Scalability
As your business grows, your communications needs grow too. Choose an app that can accommodate your growing collaboration and calling needs just by shifting to a better plan.
6. Robust Security
Choose an Internet calling app with two-factor authentication to prevent unauthorized access by hackers. Also, run an encryption check to safeguard your data and conversation from interception.
7. Strong Integration Network
Internet calling apps work best when you integrate them with your favorite software. This prevents time drainage in toggling between multiple Internet phone calls apps.
10 Best Internet Calling App Solutions in 2024
The mobile VoIP market is projected to hit the $183.7 billion mark by 2027. It’s high time that you must jump on the bandwagon to remain competitive! Note: Choose the apps for making Internet calls that have features to fulfill your business needs and fall within your budget!
Here are the 10 best apps to call landlines, mobile phones, or other apps. Let’s compare the top phone calling apps –
1. DialerHQ
DialerHQ’s exclusive private number calling app empowers you to uncover a new convenience and privacy level. Its advanced roster of features and user-friendly setup are everything you need to elevate your business and make high-quality audio and video calls. It also allows you to make free calls and offer a free phone number via its free trial period.
Note: The free phone number is virtual but allows free calling.
You May Also Read : A Complete Guide to to VOIP (Voice over Internet Protocol).
- Skill-based call routing
- Multiple-level call transfer
- Call tagging
- Voice broadcasting
- Offers real-time insights into your campaigns to monitor and improve agent performance, ROI, and call outcomes.
- Seamlessly forwards your inbound calls to an alternate number so you never miss a call.
- Offers smart portability, as you can access it on your phone from anywhere via a stable Internet connection.
- DialerHQ’s performance may deteriorate if your Internet connection isn’t stable.
- This free Internet calling app allows you to make free phone calls but for a limited period.
Pricing
As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with our sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.
2. CallHippo
CallHippo is a leading Internet calling app that offers high-utility features and different types of phone numbers – toll-free or local for 80+ countries. From automating workflow and tracking team performance to lowering communication costs, this app does it all.
- Power dialer
- Global connect
- Call transfer
- Call barging
- Arrange calls in queues and inform callers about the wait time to deliver a great user experience and reduce wait times.
- Distribute inbound calls to relevant agents or departments based on predefined criteria, improving call handling.
- Mask phone numbers during calls to safeguard agents’ and customers’ privacy and data.
- CallHippo’s app crashes sometimes.
- Call connectivity lags when the carrier's Wi Fi calling network is poor.
Pricing
- Bronze: $16/user/month
- Silver: $24/user/month
- Platinum: $40/user/month
3. RingCentral
RingCentral is an excellent app for making a phone call over Internet for all business sizes. Apart from basic calling functions, this app offers cutting-edge features that make your calling smooth. It offers numbers with an option to edit, add, or remove extensions anytime.
- Call delegation
- Call park
- Unified inbox
- Multi-way conference call
- Create or transfer new exclusive vanity or 800 numbers to seamlessly fulfill your business and marketing needs and streamline calling operations.
- Transfer calls from one device (web, mobile, Android, iPhone) to another (mobile, Android, iPhone, iPad) or iPhone to Android calls (Google Duo) seamlessly.
- Give customer reference to agents before call transfers, ensuring contextual resolution.
- RingCentral doesn’t send notifications for all chat messages.
- Customer support team is not prompt.
Pricing
- Core: $20/user/month
- Advanced: $25/user/month
- Ultra: $35/user/month
4. Vonage
Vonage is an outstanding Internet calling app that lets you seamlessly collaborate with your team over voice or video calls regardless of their location or time. This end-to-end calling solution has 50 advanced features and a 99.99% uptime guarantee.
You May Also Read : 11 Best Small Business Phone Systems in 2024
- Single-sign on
- Voicemail transcription
- Call group
- Unlimited domestic calling (audio and video calls)
- Access detailed call records to acquire critical information about past conversations and overhaul calling strategies.
- Add different tags to numbers to prioritize contacts via call tagging easily.
- Promptly detect spam numbers for all your incoming calls to avoid wasting time attending such calls.
- Vonage offers call recording as an add-on feature.
- The platform has frequent bugs.
Pricing
- Mobile: $19.99/user/month
- Premium: $29.99/user/month
- Advanced: $39.99/user/month
5. 8×8
8×8 is another great option for an Internet calling app, as it supports unlimited calls to 10+ countries. This app lets you gain useful insights and train agents while maintaining communication consistency.
- Visual voicemail
- Call handling
- Advanced call management
- Custom music on hold
- Integrates with third-party apps and software to unify communications and optimize customer experience.
- Has end-to-end encryption and certification of compliance standards, making it highly secure and compliant.
- Distribute, hold, or transfer calls as per your preferences to maintain control over your VoIP calls.
- 8x8 doesn’t offer 24*7 customer support with basic plans.
- Its voice calls have lagging issues.
Pricing
- X2: $24/user/month
- X4: $44/user/month
6. GoTo Connect
GoTo is an Internet calling app that lets you access all the elements of your phone system from anywhere without much effort. It lets you and your team seamlessly collaborate using any Android or iOS-compatible mobile phone or tablet.
- Custom auto-attendants (Explore the 10 best auto-attendant phone systems)
- Number porting
- Call routing
- Virtual voicemail
- Receive inbound calls on your phone line or personal extension and place calls by logging in so there are no operational interruptions on the go.
- Set call routing schedules for different instances–open hours or holidays to deliver an enhanced customer experience.
- Choose pre-recorded greetings and messages that impart relevant information and support to callers, improving customer satisfaction with minimal effort.
- GoTo app is out of service sometimes, preventing you from getting notified of calls and messages.
- This app crashes at times.
Pricing
- Basic: $27/user/month
- Standard: $32/user/month
7. CrazyCall
The CrazyCall app is the simplest way to call over Internet and reduce your calling effort significantly. Its features help you be present for your customers and improve customer satisfaction. This app lets you start making calls via your existing phone number.
- Call script
- Callback widget
- Call recording
- Call conference (Explore the best conference calling services)
- Get personalized call scripts for new sales agents to instantly adjust their interactions and experienced agents to be prepared for complex issues.
- Automate your calling process so agents can better focus on connected calls. (Checkout 10 best auto dialer software).
- Place cheap international calls with unlimited calls to the US and Canada.
- CrazyCall’s interface is slightly difficult to navigate.
- This app freezes sometimes.
Pricing
- Plus: $30/user/month
- Standard: $20/user/month
8. Ooma
Ooma is a powerful Internet calling app that is best for landline calls. It helps you improve team productivity, enhance customer service, and streamline business operations with its robust features. It is easy to set up and adapt.
- Do not disturb
- Voicemail transcription
- Messaging templates
- On-demand call recording
- Block calls from telemarketers, robocalls, and unwanted numbers so you don’t waste time attending such calls.
- Put the call on hold if you want to explain or inform another agent about the call, ensuring a better customer experience.
- Replay recorded calls to create strategies that enhance agent training and compliance.
- Ooma’s video conferencing is unsatisfactory as it has some glitches.
- This app is unstable at times.
Pricing
- Essentials: $19.95/user/month
- Pro: $24.95/user/month
- Pro Plus: $29.95/user/month
9. Nextiva
Nextiva is an Internet calling app to call over Internet. It aims to support remote working and boost your team’s productivity. It holds all your business communication tools, empowering you to do more in a fraction of the time.
- Screen sharing
- Instant messaging
- Voice & video conferencing
- Unlimited calling (audio and video calls)
- Place unlimited calls from your desired mobile phone through your work or business number.
- View, listen, and manage all your business voicemails, even when you’re out of the office.
- Send quick messages to your teammates with minimum effort.
- Nextiva has a few technical glitches.
- Its pricing plans are on the higher end, which is not suitable for small businesses.
Pricing
- Essential: $18.95/user/month
- Professional: $22.95/user/month
- Enterprise: $32.95/user/month
10. Aircall
Aircall is a trusted Internet calling app that centralizes all the calling features and lets you cater to business calls at utmost efficiency anytime, anywhere. From customizing the app experience to seamlessly collaborating with your teammates, this app is equipped to do it all.
- Call recording
- Shared contacts
- Live call monitoring
- Real-time coaching
- Assign missed calls to agents within the app on their smartphones so no customers are left unattended.
- Create and share select contacts with your agents, keeping all team members in the loop.
- Automate operational tasks and build workflows that enhance productivity.
- Aircall has jitters frequently.
- Customer support takes long to respond.
Pricing
- Essentials: $30/user/month
- Professional: $50/user/month
- Custom:Contact sales
Wrapping Up
The best Internet phone app significantly reduces calling costs by eliminating the need to invest in hardware or pay heavy per-minute charges. Moreover, the benefit you derive from such apps depends on how well they complement your business goals and needs (of calling landlines and mobile numbers).
For a more compact list of the best Internet calling apps, refer to our buyer’s guide. If the process of exploring and choosing seems overwhelming, turn to the leading and best free online calling app – DialerHQ, to seamlessly fulfill your communication needs.
To make free Internet phone calls, start a free trial now!
Frequently Asked Questions
Yes, you can make calls over the Internet through Internet calling apps like DialerHQ and CallHippo. For landline calls, Google Voice is a great option. To call via the Internet without a number, rely on an Internet calling app without number, like Skype.
Internet calling apps first convert your analog call to a digital signal via VoIP and then send the data across the Internet. The next step depends on the receiver (real phone number, app, landline, or mobile phone).
Yes, many paid or best free Internet phone calling apps support group calls (voice and video calls).
Both allow to call landlines and mobile. The core difference between them is that voice and video calls via apps are routed through the Internet, whereas calls via traditional phone services are routed through physical wire. That's why phone calling app prices are lower than traditional line bills.
Sindhu Bharathi is an inquisitive learner and prolific B2B/SaaS writer with experience of working in diverse industries. She has a demonstrated history of delivering well-researched, original content. From generating long-form articles, blogs, and white papers to social media copies, she pivots her skills to resonate with the medium and deliver compelling content that has the power to captivate the audience.
Updated : March 4, 2024
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