Senior Writer: Rohit Rajpal
Reading Time: 8 MinutesPublished : March 7, 2023Business phone number apps have become significantly defining for businesses. Especially at a time when 40.7 million American professionals will be fully remote in the next five years.
After all, having the best business phone app lets you keep your business and personal calls separate. This is certainly a win-win for your employees and your customers.
Your employees can maintain professionalism and attend business communication anytime, anywhere, on their personal cell phones, while your customers can always reach you on your official phone number.
Wondering which business phone number app will suit your business needs? Here’s a list of the top 10 feature-rich business phone number apps with their features, pros, cons, and pricing. You can even opt for business phone apps that provide a free business phone number for your trial. Let’s get started and move on from your existing phone line.
To maximize the benefits of business phone number apps, choose a provider with robust features like call forwarding, voicemail transcription, CRM integration, etc. Prioritize user-friendly interfaces and reliable customer support. Consider scalability and pricing plans to accommodate your business's growth.
What is a Business Phone Number App?
Business phone number apps are an ecosystem that make business communication easy by streamlining business calls on virtual business phone numbers that you can use during business hours.
This saves your remote working employees from commingling business and personal calls.
These apps turn your devices into robust business communication tools. Business phone number apps provide custom virtual phone numbers that you or your employees can use to answer and forward incoming calls and record voice messages on the go.
With a business phone number app, you won’t need a physical telephone line, pay phone installation charges, incur network tariff costs, or bear maintenance charges. Just the price of a reliable internet connection does the job.
When Should You Get a Business Phone Number App?
Skeptical about whether a business phone number app is right for you? Here are scenarios when investing in a business phone number app is all you need:
Source: Cedcommerce
1. Seeking greater portability
Traditional phone systems do not stand the test of changing locations. If you ever need to shift or give up your traditional landline, your customers will be left unattended. With a business phone number app and virtual business phone number, however, you can always be present for your customers from anywhere in the world.
2. Aspire to build brand image
A personal phone number for business can reflect unprofessionalism. For robust brand image and higher customer retention, leverage a dedicated business phone number app to navigate and revert to missed communication instantly.
3. Want better control over business activities
If your employees use their personal numbers to make sales calls, you’d have no idea about the deal’s progress. With a business phone number app, you can easily track the call’s frequency, length, and more to ideate the next steps better.
4. Align the communication cost with your budget
Regular lines and telephone systems are expensive. Business phone number apps cut this cost and offer frictionless communication via the internet at a much more reasonable price. Also, these apps come with no hardware or maintenance cost.
Explore Pricing: Grow Your Business With Our Cloud Phone System
Comparison Of Best Business Phone Number Apps
Here’s a detailed overview of the best business phone number apps. The business phone number apps that have made it to the top 10 list excel in features, benefits, and pricing. Let’s start.
| Brand Name | Key Features | Pricing | Free Trial |
|---|---|---|---|
| DialerHQ | Connect on [email protected] | 10 Days | |
| CallHippo | Starting from $16/month | 10 Days | |
| Nextiva | Starting from $23.95month | 10 Days | |
| OpenPhone | Starting from $17/month | 7 Days | |
| Ooma | Starting from $19.95/month | 30 Days | |
| Google Voice | Starting from $10/month | 30 Days | |
| Grasshopper | Starting from $31/month | 7 Days | |
| Phone.com | Starting from $11.99/month | 14 Days | |
| eVoice | Starting from $14/month | 14 Days | |
| Freshdesk | Starting from $18/month | 14 Days |
Best Business Phone Number Apps in 2024
1. DialerHQ
DialerHQ is one of the most efficient business phone number apps. It helps you separate your personal and business phone calls, build a solid brand image, and enable you to call and message customers anywhere, anytime. This private low-cost business phone number app uses Wi-Fi or mobile data to offer international (unlimited) calling and business texting. DialerHQ is best suited for SMEs.
Features
- Contact management
- Multiple simultaneous phone calls
- Role-based access control and multi-user login
- Real-time reporting
- CRM Integration
Pros and Cons
- Allows forwarding calls to a number of your choice for easy accessibility
- Cost-effective as it uses no additional hardware
- User-friendly interface for hassle-free interaction management
- No additional cost for international calls and texts
- Clear HD voice for quick query resolution
- Limited safety features
- Lagging call quality
Pricing
As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.
2. CallHippo
Callhippo is a cloud-based business phone number app that allows you to perform numerous functions by paying modest prices for phone services. With CallHippo, you can own UK and US virtual business phone numbers with 50+ more country’s local numbers.
You can reach customers and clients overseas without adding to your call costs, increasing utility for all medium, large, and small business owners. The best part about CallHippo is that it takes 3 minutes to set up and blend with your business.
It is easily the best app for a business phone number.
Features
- Internal call transfer
- Smart Switch
- Unlimited concurrent calls
- Automatic call distribution
- Skill-based call routing
Pros and Cons
- Cost Effective
- Robust data security
- Solid third-party integration
- Flexible information sharing during phone calls
- Easy-to-use dashboard
- Requires stable internet
- Voicemail transcription is an add on
Pricing
- Bronze Plan: $16 per month (includes 1 free business phone number)
- Silver Plan: $24 per month
- Platinum Plan: $40 per month
3. Nextiva
Nextiva is a cloud-based VoIP phone number service provider that is super easy to use as it facilitates incoming calls management on a single dashboard. You can access it on all devices–laptops, computers, tablets, and smartphones.
With Nextiva, you can acquire local code phone numbers, enhancing your local presence. Nextiva’s all-in-one virtual workspaces, mobile app, and conferencing feature suit all business owners, including small business owners.
Nextiva’s one-stop solution and top-notch customer service give it a competitive edge.
Features
- Unified phone communications with VoIP/Video/Text
- Mobile phone access
- Virtual extensions
- Call logging
- Device adaptive app
Pros and Cons
- Easy-to-understand platform
- Instant addressing of queries
- Conversation and team project tracking to make an informed decision
- Alignment with market trends via data analytics of call logs
- Automation of repetitive tasks
- No free trial
- Costly premium features
Pricing
- Essential: $23.95/user/mo
- Professional: $27.95/user/mo
- Enterprise: $37.95/user/mo
4. OpenPhone
OpenPhone is another interesting business phone number app that allows your teams to collaborate remotely under one umbrella on a chosen device. With OpenPhone, you can have separate local or toll free numbers (North American) for all your teammates. You can even buy additional phone numbers at @$5/number.
OpenPhone has a wide range of features that allow smooth, friction-free inbound and outbound calls within and beyond all verticals of businesses. It is suitable for all kinds of professionals, teams, and companies.
Features
- Day-to-day task automation
- Interactive voice response/ voice recognition
- Phone number inbox accessibility
- Custom phone menu
- Call forwarding and recording
Pros and Cons
- Spot and adapt to customer behavior after analyzing data
- Customizable according to business needs
- Review customer conversations to make suggestions for improvement
- Schedule messages and autoreply to save time
- Expand your team and add members with a few clicks
- Group text members limited to 10 contacts
- No fax facility
Pricing
- Standard: $17/user/month
- Premium: $25/user/month
- Enterprise: Contact sales for a custom quote.
5. Ooma
Ooma business phone line app is a cloud-based business phone system where you can easily find toll free numbers at affordable rates or opt for new business phone numbers. It is a powerpack of business phone features that makes VoIP services helpful for every business type. Oooma uses hardware–Ooma Telo and HD2 handset for best quality outgoing and incoming calls. It is also the top business phone app for iphone.
Features
- Virtual extensions
- Call list management
- Employee directory
- Call forwarding and monitoring
- Call queuing
Pros and Cons
- Allows you to access voicemails via email
- Customized to your business style–office, mobile, or remote
- Simple installations
- Encrypted communication for an extra layer of security
- Works supremely well with average internet speed
- Difficult set-up process
- Cannot identify and filter out spoofed caller id numbers
Pricing
- Essentials: $19.95/user/month
- Pro: $24.95/user/month
- Pro Plus: $29.95/user/month
6. Google Voice
Looking for the best app for a business phone number or a free business number app? Google Voice number app is trusted and effective. You can seamlessly integrate all your existing Google apps (the ones you already use for your business) and sync them with all your devices.
With Google Voice, you can get a virtual phone number facilitating free calling in the US and Canada. Google Voice provides business phone app solutions with plans that fit perfectly all business sizes.
Google Voice number app offers discounted subscription prices for educational institutions and not-for-profit organizations.
Features
- Customizable workflow
- Transcribing voicemail to texts
- Spam detection
- Multi-level auto attendant
- Outbound/Inbound reporting
Pros and Cons
- Custom greetings and business call alerts help you look and sound professional
- Route incoming calls to take multiple calls without showing a busy signal to customers
- Incoming call control to screen callers and get more information before answering
- Voice talent allows you to record clear professional voices for automated greetings
- 24*7 customer support to solve queries
- No call recording
- No advance call management features
Pricing
- Business Starter: $10/user/month
- Business Standard: $20/user/month
- Business Premier: $30/user/month
7. Grasshopper
Grasshopper is an all-in-one business phone app that lets you keep personal and business numbers separate on the same device without hassle. Grasshopper offers virtual business, vanity, and local numbers with regional codes. You just need to search for numbers in their number lookup tool and pick what you like. You can set up Grasshopper business phone line app for your business within minutes.
Small businesses with a long to-do list can use Grasshopper’s business phone system as they need to step out of the office frequently. Such businesses can access their business phone system on any device at any location.
Features
- Custom greetings
- Simultaneous call handling
- Call forwarding and transfer
- Ruby receptionist – virtual receptionist
- Voicemail transcription
Pros and Cons
- Custom greetings and business call alerts help you look and sound professional
- Route incoming calls to take multiple calls without showing a busy signal to customers
- Incoming call control to screen callers and get more information before answering
- Voice talent allows you to record clear professional voices for automated greetings
- 24*7 customer support to solve queries
- No call recording
- No advance call management features
Pricing
- Solo: $31/user/month
- Partner: $51/user/month
- Small business: $89/user/month
8. Phone.com
Phone.com is a wise choice if you are looking for business communication services without any location restrictions. It combines all the features of the biggest business phone app at affordable pricing, which is quite a deal for sprouting businesses.
Owing to its minimal plans, solopreneurs to industry giants, all businesses can use Phone.com to witness business interactions like never before.
Features
- Customize call-hold music from top artists
- Application integration
- HD audio and video call quality
- Automatic transcription
- Call forwarding and scheduling
Pros and Cons
- Call queues allow you to handle multiple calls by ringing queued numbers when one is busy
- Custom audio messages for personalized customer experience
- Voicemail is transcribed and sent to email, so you don’t miss them
- Call recordings for future reference and strategy optimization
- Application integration helps build an ecosystem where all necessary facets–call tracking and click-to-dial are in one place
- Fewer app integrations compared to other providers
- Custom phone numbers are paid
Pricing
- Basic: $11.99/user/month
- Plus: $15.99/user/month
- Pro: $23.99/user/month
9. eVoice
eVoice is a popular business phone app that uses no costly hardware and helps you make big impressions at affordable rates. eVoice business number app gives you an opportunity to customize your phone number according to your business needs and type. You can get business phone systems, toll free numbers, and local numbers with eVoice. Its custom options allow businesses of all sizes and needs to use eVoice. It’s also a major business phone app for iphone.
Features
- Voicemail to texts
- Auto attendant
- Call forwarding and screening
- Caller identification
- Fax management
Pros and Cons
- Converts and emails audio versions of voicemails for easy access
- Shows caller id, so you are prepared with your customized customer service or promotional strategy
- Call routing forwards calls to the specific number or employee you want
- Professional greeting builds a powerful first impression
- Do not disturb helps you be away and receive no business calls whenever you want
- The message box is glitchy at times
- Voicemail messages transcription converts some words incorrectly
Pricing
- Elite Monthly: $14/user/month
- Elite Annual: $12/user/month
10. Freshdesk
Freshdesk is one of the best business phone apps for small and expanding businesses, as their rates are crafted to cater to all businesses. With Freshdesk you can get international phone numbers, toll free phone number, choose vanity numbers, or mask a local phone number (having local area code) with a virtual business number. Its contextual support allows your team to extend exceptional support to all customers in one place.
Freshdesk business number app also has a Thankyou detector that saves time by preventing you from opening the chat when the issue is resolved.
Features
- Instant chat (live chat)
- Trackable email tickets
- Automatic email notification
- Curated reports
- Custom URL for customer support
Pros and Cons
- Saves time by automating replies to general customer questions
- Engage and support customers in real time via live chat
- Customer satisfaction reports help determine whether customers are satisfied with your agent’s support
- Allows custom agent roles according to their scope of work
- Recommend knowledge base articles when they raise website tickets for better support
- Recommend knowledge base articles when they raise website tickets for better support
- Integration is limited to WordPress and Slack
- Some emails are automatically replied to and closed midway
Pricing
- Growth: $18/agent/month
- Pro: $59/agent/month
- Enterprise: $95/agent/month
Wrapping Up
Business phone app facilitates frictionless communication with clients and employees even if you are away from the office. This not just saves line and hardware costs but also allows you to enhance customer experience with prompt query resolution. So, wait no further and invest in the best business phone app, today.
FAQs
DialerHQ is designed with scalability in mind, accommodating businesses of all sizes. Its flexible plans and customizable features empower your business to expand its communication capabilities as it grows.
Yes, you can use DialerHQ on multiple devices for remote work. DialerHQ offers cross-device compatibility, enabling you to seamlessly manage your business calls from smartphones, tablets, and desktops, ensuring uninterrupted communication.
Yes, DialerHQ supports international calling, making it an ideal solution for businesses with a global clientele. Its competitive international rates ensure cost-effective communication across borders.
Rohit Rajpal simplifies intricate technical ideas into practical insights through his articles and publications. His journey in VoIP and cloud telephony reflects a profound grasp of the evolving landscape, a flair for innovation, and a dedication to creating user-friendly blogs. Rohit’s broad expertise encompasses VoIP protocols, codecs, and cloud-based telephony systems, ensuring accessible knowledge for all.
Updated : March 7, 2024
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