Senior Writer: Paras Kela
Reading Time: 6 MinutesPublished : November 29, 2023In a competitive landscape like ours, effective communication is the linchpin to success. Enter VoIP – a game changer that lowers communication costs by 45% and boosts productivity by 67%.
If you’re eyeing South Africa Phone Number for business expansion, choosing among the best VoIP providers in South Africa is paramount.
That’s exactly why we have curated this guide on the 15 best Voice Over Internet Protocol (VoIP) providers in South Africa, serving as your compass through features, reviews, and pricing. Let’s get started!
"Cost-effective, scalable, and feature-rich VoIP solutions are a reliable source to enhance agent performance, improve agent productivity, and extend customer support. However, to avail of these benefits, you must select a provider with a decent reputation, customer support quality, and reliability. Remember that a leading South African provider might not be the best for you; consider your unique business needs to make a strategic and well-informed choice."
15 Best VoIP Providers in South Africa
The VoIP market is expected to reach $108.5 billion by 2032. Clearly, the hunt for the best South African providers has intensified lately, leading to an increasing number of providers tapping the Voice Over Internet Protocol (VoIP) market every day.
Due to the vast choice, choosing among the best VoIP service providers can be overwhelming. So, here are the 15 best providers in South Africa you must consider –
1. DialerHQ
DialerHQ is a leading and cheapest VoIP provider (South Africa) and business phone system that offers advanced features and ensures flexible, cost-effective communication. Completely customize your telephony based on your unique and complex business needs.
- Automatic call distribution
- Call monitoring
- Direct inward dialing
- Call center analytics
- Forward calls to multiple phones to remain reachable even when out of the office.
- Take data-driven decisions with call center analytics, enhancing customer experience and improving agents’ performance; customer experience-focused companies drive 4-8% higher revenue than competitors.
- Log critical VoIP conversations with advanced VoIP call recording for quick quality analysis and future reference.
- DialerHQ provides call center analytics as an add-on.
- Its features have a slight learning curve.
Pricing
As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with our sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.
2. CallHippo
CallHippo is an efficient provider of the best VoIP service (South Africa) that helps you reduce communication costs, monitor team performance, enhance agent productivity, and automate workflows. What’s more, it has in-depth integrations and promises zero jitter.
- Call queuing software
- Call barging
- Call hold audio
- Gamification
- Discretely listen to or join active customer calls to maintain quality control and improve agent performance.
- Efficiently distribute inbound calls to the relevant department or agent to optimize call handling.
- Port your existing number to CallHippo while retaining brand identity, maintaining business continuity, and eliminating the hassle of switching numbers.
- CallHippo doesn’t work seamlessly on every browser.
- It has some network issues.
Pricing
- Bronze: $16/user/month
- Silver: $24/user/month
- Platinum: $40/user/month
3. Virtual Number
Virtual Number is a powerful VoIP service provider in South Africa that enables you to never miss a call and gain customer trust by letting you access your landline number on your mobile phone. Also, leverage advanced functionalities and multi-user operations with this provider.
- Interactive voice menu
- Voicemail to e-mail
- Conference calls
- Professional greetings
- Utilize advanced IP network to seamlessly connect all local and international calls.
- Track your customer conversations in real time with call reports to improve your business communication.
- Automate all repetitive tasks, providing agents with time to focus on developing strategies.
- Virtual Number’s UX is difficult to navigate.
- It is not cost-effective.
Pricing
- SIP/VoIP Account: R89/month/user
4. Blacktel.io
Blacktel is a VoIP provider offering solutions like calling and text messaging via the global cellular network. Apart from a holistic Android and iOS app, you get a roster of useful calling features to take your business’s calling operations to the next level.
- Prepaid phone number
- 2FA phone numbers
- Use your own devices
- Travel SIM
- Forward your calls to your desired number, ensuring customers are attended to even when you’re unavailable.
- Set up auto-responses to remain prompt without much effort.
- Enjoy 24/7 customer support and have all your queries resolved instantly.
- Blacktel’s call recording quality is unsatisfactory.
- Its pricing plans have additional charges.
Pricing
- Inbound call: 0.05 €/ minute
- Outbound call: starting at 0.14 €/minute/recipient
5. Switch Telecom
Switch Telecom is one of the most trusted VoIP suppliers (South Africa) that offers unlimited calling to South African mobile, local, or national numbers. You can expect free and fast customer support remotely.
- Fax to email
- Teleconferencing
- VoIP SIP trunk
- Call recording
- Divert calls easily and instantly in case of a connectivity or power failure.
- Receive all your faxes directly to your email address and forward them to other emails without investing in costly fax machines.
- Get toll-free numbers to enable callers to reach out for free, enhancing customer service and adding credibility to your brand.
- Switch Telecom has fewer Integrations as compared to other providers.
- It doesn’t work smoothly on some browsers.
Pricing
- Contact sales
6. Axxess
Want a flexible, affordable, and easy-to-use business telephone number? Axxess is a great option for you. It replaces analog phones with modern VoIP phones or VoIP apps based on your needs and preferences.
- Call barging
- Voice application
- Cloud-hosted service
- Call time rollover
- Have control over your calling operations with CallTime online top-up that bills you on a per-second billing with zero hidden costs.
- Offers free calls to other Axxess VoIP numbers worldwide.
- Use the remaining call time rolls for the next three months, ensuring zero wastage of unused call time and money invested.
- Axxess platform glitches sometimes.
- Customer support needs improvements as users find it incompetent to solve queries.
Pricing
- CallTime 50: R50
- CallTime 100: R100
- CallTime 300: R300
7. Buwa Communications
Buwa Communications offers a hosted VoIP phone system. It is just like your usual on-site PBX minus the hassle and cost. You just need a mobile app or handset to utilize Buwa’s services. From zero contracts and free installation to advanced features, Buwa delivers it all.
- Auto-attendant
- Interactive virtual recordings
- On-hold music
- Call queueing
- Enable or disable your desired feature from the Buwa control panel, keeping your communication operations in control.
- Remove or add multiple VoIP extensions based on your business requirements.
- Plug your VoIP extensions and utilize the features via any internet connection, regardless of the location. Take your office everywhere with you!
- Users face lost connections frequently, making it an unstable platform.
- It has limited scalability and features, making it unsuitable for growing businesses.
Pricing
- Home/Home office: R450/month
- Business: R69/month/extension
- Premium: R99/month/extension
8. VoIPstudio
VoIPstudio is an award-winning, reliable, easy-to-use VoIP platform that offers services with no contract requirement. It offers CRM integrations and a comprehensive suite of PBX features. What’s more, VoIPstudio promises 99.99% uptime, and 75 countries are connected to it.
- Screen and file sharing
- Video calls and video conferences
- IVR and call routing
- Ring groups
- Simply manage users and create sophisticated call flows, making your business look more professional with the virtual switchboard.
- Set up automatic redirection for your inbound calls to avoid missing them in case of internet failure.
- Brief your team about the customer on call before transferring it to ensure contextual resolution.
- The mobile app has limited features to optimize calling operations.
- Pricing plans are quite difficult to understand.
Pricing
- Pay as you go: $4.99/user/month
- 2K bundle: $16.99/user/month
9. Mweb
Mweb is another excellent VoIP provider that offers tons of calling features for businesses to effectively reach their customers. Access global connectivity to your desired country through an advanced IP network.
- Call forwarding
- Caller ID
- International calling credit
- Number portability/li>
- Enjoy HD call quality with a clear and crisp voice.
- Add new users to the platform to match the current and future needs without buying new phone lines.
- Make free calls to other Mweb voice calling numbers.
- Has a complex and time-consuming documentation process.
- It is not as cost-effective in comparison with other VoIP providers.
Pricing
- 150 call minutes: R69/per/month
- 300 call minutes: R119/per/month
- 600 call minutes: R219/per/month
- 1250 call minutes: R399/per/month
10. Voys Telecom
Voys is a South African VoIP provider that offers a fully-features phone system for new-age businesses. Remain connected with colleagues from anywhere worldwide, check the team’s availability, and place or receive calls with Voys. Also, it just takes 15 minutes to set up.
- Webhooks
- Call me now
- Dial plan
- Call groups
- Automatically redirect inbound calls to your voicemail or mobile by setting up non-office hours call flows to minimize missed call rates.
- Assist or monitor new teammates by listening to active calls, improving their performance.
- Gain visibility into your availability with the call statistics dashboard, optimizing your business processes.
- The pricing plans are more expensive when compared to the services it offers.
- Support team lacks knowledge about the company’s products.
Pricing
- 1 to 3 users: R400/user/month
- For every user from 4 onwards: R350/user/month
11. Freshphone
Freshphone cuts unnecessary landline costs for South African businesses by replacing them with a VoIP home phone system. It is a cost-effective solution for remote employees and freelancers who need to make frequent business calls, as you just have to pay for the calls you make.
- Black lists
- White lists
- Pin-protected dialing
- Personalized voicemail greetings
- Prevents unauthorized usage of your phone via pin-protected dialing.
- Allows high mobility and flexibility with the Freshphone app.
- No monthly fees with per-second billing, making it cost-effective.
- The process of international calling via this platform is glitchy.
- Users have reported poor call connectivity.
Pricing
- Telkom Local and National: R 0.39 per min
- All Cellular Networks: R 0.69 per min
12. Wanatel
Wanatel is one of the most efficient VoIP service providers South Africa that specializes in quality VoIP and Unified Communications solutions. It is a secure platform with SIP BRIGADE as the SIP monitoring software.
- 100 simultaneous channels
- Call back service
- Number portability
- Click-to-call
- Offers reliable technical support.
- In-house developers create customized solutions for your unique business needs.
- Efficient integrations with third-party apps improve collaboration and optimize productivity.
- Wanatel’s software crashes occasionally.
- Doesn’t offer committed uptime.
Pricing
- Contact sales at 086 Wanatel
13. Ugo Telecoms
Ugo is a customer-centric provider that combines the latest technology with cost-effective equipment. Its VoIP services are scalable, integratable, and upgradable based on your business-specific needs. With per-second billing, you just have to pay for what you utilize.
- 6-way voice conferencing
- Call waiting
- Call history
- Call park
- Enhances accessibility and responsiveness by following time and location rules to automatically forward calls.
- Friction-free user experience with seamless native mobile integration for contacts, ringtones, call history, and more.
- Reinforces brand identity with fully customizable themes.
- Doesn’t provide scalable features.
- Lacks some essential advanced features.
Pricing
- Contact sales
14. SA Domain
Capitalize on the SA domain services to place the highest quality video and voice calls through the internet using your cell phone. As a member of the Internet Service Providers Association (ISPA), it facilitates the most convenient and affordable connections with your teammates.
- Multiple numbers
- HD voice and video calls
- Voicemail-to-email transcription
- Call forwarding
- Easily accommodates business changes without needing frequent upgrades.
- Offers low-cost international calls, saving significant costs.
- Easy to install and use, requiring no rigorous training.
- Provides extremely limited features.
- Doesn’t fulfill many business needs.
Pricing
- Contact sales
15. Euphoria
Euphoria is one of the most reputed VoIP companies in South Africa that offers a host of high-utility features that can level up your business’s calling arena. From an intuitive telephone management system to a reliable and innovative technology, Euphoria offers it all and more!
- Real-time call monitor
- Extension monitor
- Night-time call handling
- User access and permission assignment
- Set individual names and caller IDs for each extension and assign them to different extension groups to stay updated on the calling cost.
- Get deep insights into weekly and hourly call volumes to predict and prepare for peak call times.
- Back up all your invoices, statements, and account details in the cloud to ensure their downloadability, searchability, and readability.
- Euphoria’s interface is not visually appealing.
- It has frequent downtime, affecting the team’s productivity.
Pricing
- Base: R45/extension/month
- Express: R65/extension/month
- Enterprise: R85/extension/month
- Call buster: R185/extension/month
Wrapping Up
VoIP providers not only make business communication cost-effective but also streamline its flow with their roster of advanced features. If you aim to do that, choose the top VoIP service providers for your home and business clients in South Africa after carefully exploring our buyer’s guide.
But scrolling through the feature stack of different providers, comparing their prices, carefully reading the pros and cons, and then selecting a provider is painfully exhausting and time-consuming.
Eliminate this by turning to DialerHQ – the best VoIP (South Africa) on our list. DialerHQ is not just a VoIP provider but also a virtual phone system that offers cost-effective communication, maximized flexibility, and advanced features. Wait no further; start a free trial now!
Frequently Asked Questions
To get a South African number from one of the most trusted VoIP service providers, like DialerHQ, you just have to sign up, create an account, select a plan, set up the account, and start making calls.
VoIP from a reputable provider like DialerHQ starts at just $7.99/month/user.
The biggest advantage of using VoIP in South Africa is cost-effectiveness, as it just needs a stable internet connection to make calls. In contrast, traditional phone systems are expensive to set up and maintain.
Yes, many VoIP services (South Africa) include number portability that allows you to retain your phone number when switching to VoIP.
Paras Kela is an accomplished IT professional with 7+ years of industry experience, including 4+ years as a dedicated content writer. His expertise lies in crafting informative blogs on VoIP and cloud telephony, among other technical subjects. Outside his professional pursuits, he cherishes quality time with loved ones, indulges in watching documentaries, and finds solace in gardening.
Updated : March 29, 2024
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