Senior Writer: Priya Naha
Reading Time: 7 MinutesPublished : December 19, 2023Do you want to attract, connect, and serve Italian local customers and clients while exploring untapped business opportunities in Italy? If so, invest in a good Italian virtual number.
87% of consumers tend to screen incoming calls from unrecognizable numbers and often don’t answer them to avoid spam, reducing your chances of connecting with them.
However, reaching out to your Italian customers with local Italy virtual phone numbers will help you improve your pick-up rate.
Interested in knowing more? Here is a guide on the 15 best software providers in Italy with features, pros and cons, and pricing of each.
What Is a Virtual Number?
A virtual phone number is a phone number free from a physical location, which means it isn’t connected to a fixed line or sim card. It allows you to communicate with anyone worldwide using an internet-connected device.
Moreover, a virtual phone number helps you build a strong local presence in your desired place, like Italy, without setting up an office or having a physical phone line there. Italian virtual phone numbers establish an instant and credible connection with Italians as they’re likelier to trust you on seeing a local number on their screen.
What Are the Benefits of an Italian Phone Number?
Investing in an Italian phone number can positively impact businesses looking to build or strengthen a local presence in Italy. Let’s understand the benefits of Italy VoIP numbers –
- Helps in building a local presence because Italians recognize and answer calls coming from an Italian VoIP number.
- Makes international communication affordable because you need stable internet and internet-connected devices with zero maintenance cost or in-house IT requirements.
- Offers high flexibility as you can access your number from anywhere.
- Increases success rates of location-specific campaigns by allowing you to mention your local Italian virtual phone number in your ads, making more prospects reach out to you.
Types of Italian Phone Numbers
Italian phone numbers have 3 different types. Choose the virtual phone number in Italy that aligns with your calling goals –
- Area numbers: These phone numbers are location-based and hold a specific area code prefix depending on the region you want your number from.
- Toll-free numbers: Italy Toll-free numbers are special Italian phone numbers starting with a prefix such as 800, 866, 888, and more that enable callers or customers to call your business with zero fees or tolls.
- Vanity numbers: Attention catchy and memorable numbers that incorporate your brand name or product. For instance, 1-800-LAUNDRY.
Who Can Use Virtual Numbers in Italy?
The first core users of a virtual phone number in Italy or Italian virtual phone number are businesses looking to expand or offer support to their Italian customers or clients. You just need an internet-connected device like a laptop, desktop, or iPad to make or receive calls from Italian customers.
Comparison of 15 Best Virtual Phone Number Providers in Italy
| Brand Name | Key Features | Pricing | Free Trial |
|---|---|---|---|
| DialerHQ |
|
| 10 Days |
| Callhippo |
|
| 10 Days |
| Nextiva |
|
| 10 Days |
| RingCentral |
|
| 14 Days |
| Lyber |
|
| 7 days |
| Knowlarity |
|
| 7 Days |
| Dialpad |
|
| 14 Days |
| Vonage |
|
| 14 Days |
| GoToConnect |
|
| 14 Days |
| TollFreeForwarding |
|
| 5 Days |
| Sonetel |
|
| NA |
| UnitedWorldTelecom |
|
| NA |
| Avoxi |
|
| 7 days |
| Zadarma |
|
| 14 Days |
| DIDWW |
|
| 30 Days |
Top 15 Virtual Phone Number Providers in Italy
Whether you’re an entrepreneur looking to enter the Italian market or an enterprise wanting to expand in Italy, you’ll get one of the best suitable virtual phone number providers in Italy here –
1. DialerHQ
DialerHQ lets you go global to attract, connect, and serve Italian customers and prospects. From establishing credibility with Italian prospects and exploring new business opportunities in Italy to accessing a suite of 50+ advanced features, DialerHQ lets you do it all.
- Call queueing
- Call cascading
- Call tagging
- Voice broadcasting
- Customize your voicemail messages, leaving a lasting impression on customers.
- Accelerate your sales outreach by automatically dialing multiple numbers simultaneously and connecting with live calls via a predictive dialer.
- Re-routes inbound calls to the relevant support staff or department based on predefined criteria so you never miss a call.
- DialerHQ’s free version has limited features.
- Some of its features have a learning curve.
Pricing
As an enterprise-specific solution, DialerHQ caters exclusively to large teams or organizations. Connect with the DialerHQ sales team at [email protected] for personalized quotes, or start a free trial for first-hand experience.
2. CallHippo
CallHippo’s Italy phone numbers are feature-rich and help you reach more customers, streamline communication flows, and minimize costs. You can set up your CallHippo account in less than 3 minutes and build a formidable presence.
- Unlimited calling to the US and Canada
- Role-based access controls
- Skill-based call routing
- Compliance call recording
- Set custom call routing rules with CallHippo for personalized call flows.
- Join active calls when needed, reducing call transfers via call barging.
- Take data-driven decisions with real-time analytics on customer patterns, agent performance, and call metrics.
- CallHippo’s mobile app doesn’t have a number scanner to add a contact directly from the PC.
- It has some network issues.
Pricing
Bronze: $16/user/month
Silver: $24/user/month
Platinum: $40/user/month
3. Nextiva
Nextiva is one of the leading virtual phone number providers in Italy, offering a cloud-based call center technology suite to help you establish and manage your communication efficiently. It gives you clear visibility and control of your call center operations, making them streamlined.
- Push to talk
- Selective call rejection
- Custom ring back
- Call pulling
- Hold, block, route, or prioritize inbound calls to elevate customer experience and agent support.
- Focus on high-priority customers by rejecting anonymous or blocked calls via anonymous call rejection.
- Know your team’s availability in real-time via call presence, eliminating inbound call transfers to a busy line.
- Nextiva’s recorder doesn’t work at times.
- It has no AI voice to create a phone tree.
Pricing
Essential: $18.95/user/month
Professional: $22.95/user/month
Enterprise: $32.95/user/month
4. RingCentral
RingCentral is a flexible and scalable VoIP provider that can seamlessly fulfill growing business needs. You can expect simplified business communication with RingCentral as it brings all modes–audio, video, and chat in one place.
- Single sign-on (SSO)
- Interactive voice response (IVR)
- Hot desking
- Document sharing
- Transfer your calls from one device to another to take calls on the go via call flip.
- Get customers’ information before calls to prepare the agent via local caller ID.
- Receive notifications on voicemail transcriptions, missed calls, and reached faxes to remain updated.
- RingCentral doesn’t offer 24/7 support in the basic plan.
- It has no free trial period.
Pricing
Core: $20/user/month
Advanced: $25/user/month
Ultra: $35/user/month
5. Lyber
Lyber is an Italian virtual phone number provider that provides you with a fixed number to make your business reach heights. This number comes with a virtual assistant, so you can easily receive customer calls regardless of your location.
- Opening and closing times
- Answering machine and voice announcements
- Virtual assistant
- Call forwarding
- Call customers from your cell phone using your landline number to maintain professionalism and privacy.
- Set in-app custom announcement recording to better welcome your customers.
- Control calls and manage all your business functions across tablets, PCs, and smartphones via the Lyber app.
- Lyber has limited scalability.
- There’s no uptime guarantee.
Pricing
First user: €12/month
Every additional user: €6/month
6. Knowlarity
Knowlarity is another excellent Italian number provider that promises to improve customer engagement with its virtual number. This cloud business number aligns with all business needs regardless of their size.
- IVR
- Call routing
- Multi-lingual support
- Concurrent calls
- Hide customer and agent details during live calls to ensure high customer privacy and eliminate lead leakage via number masking.
- Get real-time insights on call performance to improve customer engagement and agent performance.
- Track all your inbound and outbound calls to drive more conversions.
- Knowlarity offers limited integration options.
- Its mobile app needs improvement.
Pricing
Inbound & Contact Center: Rs 1999/monthly
Inbound & Outbound Contact Center: Rs 2999/monthly
Inbound & Outbound Contact Center with lead management: Rs 3499/monthly
7. Dialpad
Dialpad is a trusted virtual number provider that has its platform built on Google Cloud-based service. This tool is loaded with advanced features, empowering you to help clients and resolve customer queries without any hassle.
- Real-time assist (RTA)
- Automatic spam call detection
- Custom outside-of-business-hours call routing
- Toll-free number support
- Customize your voicemail messages, leaving a lasting impression on customers.
- Accelerate your sales outreach by automatically dialing multiple numbers simultaneously and connecting with live calls via a predictive dialer.
- Re-routes inbound calls to the relevant support staff or department based on predefined criteria so you never miss a call.
- DialerHQ’s free version has limited features.
- Some of its features have a learning curve.
Pricing
Standard: $15/user/month
Pro: $25/user/month
8. Vonage
Vonage is a leading provider that offers various virtual phone numbers in Italy. With Vonage, you get a complete, end-to-end business solution and a feature stack incorporating 50 edgy features. This provider also promises a 99.999% uptime guarantee.
- Priority call handling
- Post-call quality rating
- Contextualized notifications
- Call recording
- Add distinct call tags to different numbers so your agents answer calls appropriately.
- Temporarily stop inbound calls from ringing your number to eliminate interruptions during crucial meetings.
- Quickly detect phone spam for all your incoming calls to skip attending such calls, saving time.
- Vonage’s voicemail transcription is unsatisfactory.
- This Italy phone number provider doesn’t allow you to delete messages.
Pricing
Mobile: $13.99/month/line
Premium: $20.99/month/line
Advanced: $27.99/month/line
9. GoToConnect
GoTo is a virtual number provider in Italy that offers an all-in-one communications solution specially designed for SMBs. It allows you to configure settings in a unified admin portal and seamlessly switch between your desk phone, mobile app, or desktop app to stay connected.
- Call filtering
- Call on hold
- Customizable dial plans
- Hot desking
- Get in-depth visibility into your employee's communication and collaboration to spot and cater to improvement areas.
- Jump from call or chat to meetings within the GoTo platform, reducing time wastage.
- Get relevant customer data and communication history to improve customer experience.
- GoTo’s call quality is poor sometimes.
- This Italy phone number provider’s mobile app crashes frequently.
Pricing
Basic: $27/user/month
Standard: $32/user/month
10. TollFreeForwarding
TollFreeForwarding offers an Italian virtual number that you can utilize to start receiving calls within 3 minutes. It allows you to answer calls from a location of your choice with zero setup fees, a dedicated support team, and a cancel-anytime policy.
- 24/7 account management
- Ring to number
- Auto attendant
- Time/Day schedule
- Receive your faxes in your email to forward, download, or view them on the go via Fax2MyEmail.
- Connect worldwide by routing your inbound call to your ring-to number without adding a new phone line.
- Set custom greetings and an intuitive IVR menu for callers to instantly connect with relevant agents or departments.
- TollFreeForwarding’s interface is outdated.
- This Italy phone number provider’s technical parameters are not clear.
Pricing
Pay As You Go: $24/month
80 minutes: $44/month
11. Sonetel
Sonotel is a great Italian virtual phone number provider that offers communication options for all business sizes and types. It allows you to answer incoming calls on your Italian phone number by forwarding them to your regular phone number.
- Caller ID
- Help desk management
- Global call forwarding
- Voice and voicemail support
- Get AI-generated summary of the caller’s messages to give agents an overview and save time.
- Alert your customers before forwarding the calls via voice announcements so they are prepared, increasing customer satisfaction.
- It is easy to set up and has an intuitive interface.
- Sonotel Italy doesn’t support the SMS option.
- Its call-forwarding features glitch at times.
Pricing
Starts from $1.99/month
12. UnitedWorldTelecom
- Black and white lists
- Customized greeting
- Enterprise API
- Rollover minutes
- Automate your call forwarding to increase connectivity and reduce customer wait time via failover forwarding.
- Set permissions to view or modify different account aspects to maintain account privacy and control.
- Pick custom greetings to make callers comfortable with your business.
- UnitedWorldTelecom’s customer service is unsatisfactory.
- This platform experiences occasional hiccups.
Pricing
13. Avoxi
Avoxi is an excellent Italian virtual phone number provider that you can utilize to manage your calls in minutes. It has no setup fees or minimum contracts. Investing in Avoxi, you get a stack of 20+ features that help you improve your communications quickly.
- Call logging
- Communication management
- Callback scheduling
- Automatic call distribution
- Record voicemails as an audio file and get them on your email to stay updated on all customer queries.
- Record all customer conversations to review and improve agent performance.
- This Italy number has 24/7 on-call support.
- Avoxi platform has frequent updates interrupting your business operations.
- It has no video call capability.
Pricing
Contact: $19.99/month
Engaged enterprise: $39.99/month
14. Zadarma
Zadarma is a virtual Italian phone number provider that offers 30,000 VoIP numbers available in 90 different countries worldwide. Its phone numbers are multi-channel and involve no wiring or hardware expenses.
- Contact management
- Fax management
- Call center management
- Computer telephony integration
- Set up any service in just 5 minutes and start making and receiving calls instantly.
- Connect your phone number with a SIP supporting device of your choice.
- Forward your virtual number to any number for free.
- Zadarma’s knowledge base is unstructured.
- The connection quality entirely depends on your internet stability.
Pricing
Office: $39/month/10 users
Corporation: $79/month/20 users
15. DIDWW
DIDWW is a popular virtual Italian phone number provider in Italy with various number options to choose from. From complying with international regulations to offering multi-language customer support, DIDWW does it all.
- Call tracking
- Number masking
- Voice menus
- Audio playback
- DIDWW supports various third-party SIP devices.
- It offers secure and enterprise-grade audio conferencing worldwide.
- This provider adds inbound calls to queues so you never miss an important call.
- Its customers have reported spam calls from numbers operated by DIDWW.
- DIDWW cancels your services without prior notification.
Pricing
Tips to Find the Best Italy Virtual Phone Numbers for Personal and Business Use
Finding the best Italy virtual number is just some research and an informed decision away. Here are some tips to get them right –
- Carefully select the number type based on your purpose–vanity, local, mobile, or toll-free numbers for business use and landline or mobile numbers for personal use.
- Compare prices and select the provider that aligns with your budget.
- Review the key features of the selected providers and select the one that matches your business needs to get the best deal and great calling experience.
- Always sign up for a demo before buying the number from a provider to gauge the services, call quality, performance, and more to eliminate any post-purchase disappointments.
- Check whether the provider offers appropriate customer service 24/7 to ensure that your queries will be resolved instantly.
Wrapping Up
Investing in a good Italian virtual number can help you smoothen your business’s communication flow and build a local presence at an affordable rate. Moreover, various types of numbers–toll-free, mobile, or local phone numbers cater to different business goals, so choose the one that resonates with your goals.
To make the right choice, go through the above list of the 15 best providers, compare their features, and don’t forget to try a demo before buying one. However, to eliminate this hassle, turn to a leading provider like DialerHQ to get an Italy virtual number today!
FAQs
To get Italy phone numbers and make free calls, just sign up for the free trial that many phone number providers offer. You can try DialerHQ’s free trial.
Yes, you can use the Italy virtual number to receive SMS.
One of the best virtual phone number providers to call Italy is DialerHQ, considering its advanced features, high call quality, responsive customer support, and affordable pricing.
Priya is a seasoned writer with over 5 years of experience, specializing in VoIP and cloud telephony. She is also well informed about content and digital marketing. Her expertise extends to SEO, ensuring her work not only informs but also ranks. She’s your go-to writer for the telecom industry.
Updated : February 21, 2024
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