Senior Writer: Rohit Rajpal
Reading Time: 5 MinutesPublished : March 21, 2024In healthcare, having strong call center software for healthcare is key for smooth communication. Quick reporting, easy appointment scheduling, and promoting teamwork among medical staff are essential in the fast-paced industry.
The revenue of the health contact care software market is projected to grow from $296.4 billion to $468.5 billion by 2026, growing at a CAGR of 9.6% from 2021 to 2026. This reflects how the competition is growing rapidly.
In this blog, we have highlighted the best call center services for healthcare businesses, discussing their key features, pros, and cons.
What is Healthcare Call Center Software?
Healthcare call center software is a cloud-based solution that is used to streamline patient experience and help them to have smooth and efficient communication.
Call center operations help healthcare organizations to manage incoming and outgoing calls.
The medical call center software for healthcare also helps to organize the data structure for healthcare organizations according to their needs and customer service goals.
Choose the medical call center that offers you features like Call routing, International call transfer, Call queue, Appointment scheduling, etc, at an affordable cost. Customization and a user-friendly interface are also major factors when it comes to selecting software, so choose accordingly.
Comparison of Top 5 Healthcare Call Center Software
| Brand Name | Key Features | Pricing | Free Trial |
|---|---|---|---|
| DialerHQ |
|
| 10 Days |
| Callhippo |
|
| 10 Days |
| TalkDesk |
|
| 30 Days |
| Genesys |
|
| 30 Days |
| Dialpad |
|
| 14 Days |
Why is Call Center Software Essential in the Healthcare Industry?
Healthcare contact center software is a special tool that helps hospitals and clients to communicate better. It makes it easier to manage patient appointments, reports, and teamwork among the medical staff.
Some features are developed especially for healthcare to make things run smoothly and take good care of the patient. Healthcare contact center software is getting smarter to match the changes in the healthcare system and meet the needs of a complete hospital call center.
Call centers for healthcare help hospitals by providing better patient care, interacting with patients online, keeping patient records secure, and improving payment processes to make the patient experience even better.
Top 5 Call Center Software for Healthcare
Explore the top 5 call centers for healthcare solutions and the right Industry for your business.
1. DialerHQ
DialerHQ transforms communication with its specialized call center software for healthcare, offering a virtual phone system tailored for large medical enterprises. It also centralizes and manages healthcare communication efficiently, allowing users to select phone numbers based on their preferred countries.
- Multi User login
- Role-based access control
- Contact management
- IVR and dial groups
- Call routing
- Internal call transfer
- DialerHQ has a user-friendly interface that enhances the overall user experience and makes it easy to navigate.
- The key advantage is its cost efficiency, offering budget-friendly solutions for effective communication and engagement.
- It also allows for high customization, addressing specific needs and preferences.
- It provides a secure means to connect with customers globally, ensuring data safety and privacy.
- It requires internet dependency.
- Additional integrations may be needed for certain functionalities.
Pricing
As an enterprise-focused solution, DialerHQ is designed to cater to the distinct requirements of extensive teams and organizations. To obtain customized quotes or initiate your experience with a complimentary trial, reach out to our sales team at [email protected].
2. CallHippo
CallHippo excels as a virtual phone system, ideal for healthcare call centers. With advanced backend and cloud telephony services, it’s perfect for building efficient communication teams. What sets it apart is the availability of local phone numbers in 50+ countries, surpassing competitors and making it a top choice for healthcare call center solutions.
- Call routing
- Call monitoring
- Call queue
- CallHippo offers a hassle-free setup and is a budget-friendly solution that meets various business needs effectively.
- Round-the-clock customer support enhances patient inquiries, user assistance, and satisfaction.
- It ensures call quality and advanced features, making it the best choice, especially for healthcare communication needs.
- No iOS app for mobile, limiting accessibility for Apple users.
- Users may find some errors or bugs that require regular updates.
Pricing
- Basic: $0 per user/month
- Starter: $18 user/month
- Professional: $30 user/month
- Ultimate: $42 user/month
3. Talkdesk
Talkdesk is a cloud call center software for healthcare providers that makes communication better. It helps doctors and patients talk easily using things like the internet, email, messages, and more. With this, healthcare call centers can use one platform to give patients personal and proactive care, making their experience special and easy.
- Click-to-call
- No answer call forwarding
- Video conferencing
- It offers customizable dashboards and real-time reports that make a good customer experience.
- Talkdesk excels in phone calls, reporting, insight data, and organization. It's reliable, ensures faster patient calls, and offers crucial tracking capabilities.
- It provides a user-friendly interface, with good quality sound and excellent patient interactions.
- A major challenge with TalkDesk is its reporting functionality.
- The software may include call disposition failures and call drops that pose usability concerns for patient satisfaction.
Pricing
- Essential: $75 per user/month
- Elevate: $95 per user/month
- Elite: $125 per user/month
4. Genesys
Genesys is a cloud-based healthcare provider that allows easy patient communications through calls and texts. It connects with healthcare apps like EHRConnect, Thrive, and Abridge, making it quick to start medical call management activities. Genesys also provides a feature for setting up phone menus (IVRs) without needing to code.
- Interactive voice response (IVR)
- Session routing
- Concurrent calling
- Simplified learning and management of workforce activities.
- Provides a user-friendly interface that enhances patient outcomes.
- It consistently updates to keep the system in sync with the evolving needs of the business.
- Inconsistent call quality and occasional issues with call recordings.
- Customer support could be better, as there may be unavailability of the center agents.
Pricing
- Genesys Cloud CX 1 – Voice: $75 per user/month
- Genesys Cloud CX 1 – Digital: $95 per user/month
- Genesys Cloud CX 1 – Digital + Voice: $115 per user/month
- Genesys Cloud CX 1 – Digital + WEM: $135 per user/month
- Genesys Cloud CX 1 – Digital + WEM + Voice: $155 per user/month
5. Dialpad
Dialpad is a healthcare phone system that prioritizes patient privacy with robust security measures, including HIPAA compliance, encryption, and customizable data policies. Dialpad provides insights for enhanced care, performance analysis, and targeted strategies. For an increase in productivity, it uses advanced communication tools, while coaching and training tools empower patient care teams and also ensure flexible health insurance portability.
- Three-way calling
- Exec-assistant pairings
- Automatic spam call detection
- Provides excellent features like call forwarding and custom call routing features to help streamline incoming calls.
- Seamless device handoff, excellent call quality, and a perfect price for inclusive features.
- It can be easily accessed by mobile as well as desktop.
- Occasional choppy calls can be frustrating for users.
- Inconsistent call alerts may result in missed calls.
Pricing
- Standard: $15 user/month
- Pro: $25 user/month
- Enterprise: Contact Dialpad software
How to Choose the Right Call Center Software for Your Organization?
Selecting suitable call center software is tricky. Prioritize your business needs and thoroughly assess the key features, pros, and cons of each option.
To choose the right healthcare call center software, you must check the following:
1. HIPAA compliance
You should select the software that follows HIPPA compliance as it ensures the safeguarding of patient data, ensuring confidentiality and establishing security in healthcare.
2. Features
Features play an important role while selecting the software, so go with the software that must contain important features like efficient call management, including call routing, forwarding, and call queueing for tasks like billing and scheduling appointments.
3. Cost efficiency and customization
Go with software that offers good features at affordable prices and customizations. Custom-made software helps organizations to evolve with the change in requirements according to the business needs. So, select the software that matches your budget.
Conclusion
In summary, when selecting a call center software for healthcare can be challenging, consider HIPAA compliance feature richness and cost-efficiency software. Stay informed about emerging trends like AI for a forward-thinking communication solution.
Frequently Asked Questions
It ensures patient data security and is HIPPA compliant as they have to collect personal and private health data from clients. Hence, they need to be HIPAA-compliant call centers.
The program hides phone numbers and contacts for your agent and lets them make calls easily by clicking a button.
We can manage a healthcare call center by Monitoring call quality, increasing empathy in patient communication, offering patients multiple communication options, and updating outdated communication systems.
There are many emerging trends in healthcare call center software like robotic support, artificial intelligence, blockchain for secure health data exchange, etc.
Rohit Rajpal simplifies intricate technical ideas into practical insights through his articles and publications. His journey in VoIP and cloud telephony reflects a profound grasp of the evolving landscape, a flair for innovation, and a dedication to creating user-friendly blogs. Rohit’s broad expertise encompasses VoIP protocols, codecs, and cloud-based telephony systems, ensuring accessible knowledge for all.
Updated : March 29, 2024
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