Senior Writer: Sindhu Bharathi
Reading Time: 14 MinutesPublished : August 19, 2023Given the hustle-bustles of today’s rapidly evolving world, customers expect a quick and instant resolution to their problems. Studies show that around 89% of customers are more likely to buy from the same brand after they experience positive customer support. So, it becomes important for businesses to offer quality customer support to win more customers and make profits.
A lot of times, businesses struggle to handle customer inquiries with the internal support team. In such cases, call center companies come to the rescue. You can outsource customer support to call centers and let them handle your customer queries. It must be noted that these companies hold strong expertise in lead generation, sales, market research, etc.
In this blog, we have listed the top 30 call center software companies in India to help you pick the right one that aligns with your business needs.
Call center companies can help you streamline your customer support activities. You must investigate their offerings and choose one that aligns with your business requirements. Doing so will help you save costs and focus more on the core business tasks.
30 Best Call Center Companies in India
We have curated the 30 best call center names in India based on their offerings, expertise, and reliability. We have also listed the industries they are dealing with to help you see if their service would go well with your business.
1. Fusion BPO Services
Being in the field for 30+ years, Fusion BPO Services is one of the reputed call center companies in India. Under customer engagement, the company offers technical support across various channels, including live chat, social media, email, etc. The company offers call center support in more than 40+ native languages.
The company caters to various industries, including BFSI (Banking and Financial Services), high-tech, healthcare, life sciences, retail, travel, transportation, tourism, etc. Beyond India, the company also has operations in 14 countries. The company is known for scaling technological innovations across the length and breadth of call center operations. Beyond customer engagement, it offers digital capabilities, utility solutions, etc.
The company has acquired Asia’s Best Employer 2022, Business Leader of The Year 2021, India’s Best Companies to Work for 2020, and so on.
Location: Northwest Canton, Ohio
Employees Size: 201–500
2. Sales Aladin Call Centre Services India
Sales Aladin ranks at the top of the list of call centers in India. They offer call center and lead generation services to B2B product and service businesses. For B2B businesses, the customer support team extensively researches to spot decision-makers and their contact details to generate leads and prospects.
Beyond that, they also offer market research and mar-tech solutions, where the company helps configure and customize sales and marketing tools like Salesforce, Hubspot, etc. For IT services businesses, Sales Aladin offers data engineering, cloud engineering, product engineering, application testing, RPA, etc.
The company was started in 2016, and within a short time, they have forayed to become one of the call center service providers in India. The company prides itself on achieving an 85% client retention rate and a 25% referral rate.
Location: India
Employees Size: 26
3. Flatworld Solutions
Holding a global presence, Flatworld Solutions is one of the leading call center companies in India. Beyond call center services, the company offers a wide spectrum of services, including research and analysis, software development, data entry, transcription services, healthcare BPO, translation services, etc.
Under the aegis of call center services, the company offers inbound and outbound call centers, telemarketing, technical support, virtual assistant services, lead generation services, CCTV monitoring, etc. The company guarantees complete data security and is appropriate for businesses in regulated industries that handle sensitive data.
The company offers customized packages that are affordable for small businesses and startups. It is equipped with state-of-the-art tools and cutting-edge technologies to enhance the quality of outcomes.
Location: India
Employees Size: 5000+
4. VSynergize
VSynergize offers end-end marketing solutions from lead and demand generation to SEO, social media marketing, PPC, etc. Regarding lead generation, the company offers contact discovery, surveys, B2B data, research, qualified leads, appointment setting, etc., at the intersection of technology, research, and innovative abilities.
As one of the leading call center service providers in India, the company adopts innovative strategies to push leads down the sales funnel and convert them into high-quality prospects. The business carries 19+ years of experience and is known for offering a client-focused approach.
Location: Boston, Ma
Employees Size: 438
5. Aidey
As one of the reputed call center companies in India, Aidey offers top-notch customer support services across a wide range of businesses, including SaaS, e-commerce, and hospitality. The company also offers a 21-day free trial and so businesses experiment with the call center functioning before choosing a company.
Aidey offers 24/7 support to customers across different channels, including email, chat, phone calls, etc. Though established only in 2013, the company has ventured out to offer high-quality, digital outsourcing solutions to businesses that require customer support services.
What makes Aidey unique is that it offers recruitment, onboarding, and configuration free of cost. Businesses have to pay only when the system is configured and set up is complete. It also offers customized solutions based on call volumes and technical complexity.
Location: Manila, Metro
Employees Size: 28
6. BBC Global Services
Being one of the popular call center outsourcing companies in India, BBC Global Services offers an extensive range of administrative services, including multichannel marketing, web development, live chat, back office support, IT services, recruitment, etc.
The best thing about BBC Global Services is that your partnership span will not be bound by contract, and you can exit anytime. Beyond India, it operates in the Philippines and the United States. Their services can be customized to any organization, regardless of size and scale. They operate like the employees of an organization through the call center firm bears the HR liabilities.
Location: Scoth Plains, NJ
Employees Size: 84
7. DataAngle Technologies Pvt Ltd
Data Angle Technologies offers Business Process Outsourcing, research, lead generation, and call center services in India. From finding key contacts to quality checks and delivery, the company takes care of the entire spectrum of operations in B2B lead generation.
Data Angle Technologies offers high-quality services to help businesses undertake market research and lead generation activities. Being one of the well-known call center companies in India, Data Angle offers an exhaustive range of services, including web research, data migration, digital marketing, app development, web development, etc.
Location: India
Employees Size: 10-49
8. Octopus Tech Solutions Pvt Ltd
Ranking one of the top Indian call center companies, Octopus Tech Solutions specializes in offering voice and non-voice customer support activities. Regarding voice support, the company offers inbound services, outbound services, tech support, telemarketing, etc.; under non-voice support, it offers support over chat, email, etc.
Octopus Tech Solutions has a well-established process that helps businesses offload their burden of call handling and customer resolution so they focus on their technical operations. It also offers virtual assistant services for real estate and healthcare businesses.
Founded in 2011, the company has become a leader in offering customer support and website design services to businesses of all sizes and scales.
Location: India
Employees Size: 180
9. Contech Outsourcing
Contech Outsourcing offers call center services focused on the medical and healthcare industry. You can outsource medical transcription, sheet music engraving, medical scribing, etc. The company follows a stringent policy when it comes to data confidentiality and security, and so is appropriate for businesses in the healthcare industry.
Contech Outsourcing offers 24/7 customer support across multiple channels, including chat, email, phone calls, etc. The company guarantees quicker turnaround and 40-60% cost reduction for global firms. Known for housing a highly skilled team and delivering high-quality outsourcing support, it has become one of the leading call center providers in India for medical and healthcare businesses.
Location: India
Employees Size: 34
10. Solution BPO Services
Solutions BPO Services offers a wide range of BPO, KPO, RPO, and IT-Enabled services to businesses of different sizes and scales. The company offers lead generation services, sales and support services, accounting support, healthcare IT, and procurement support services. Being in the field since 2010, the company has helped several businesses save costs and improve business processes and growth.
Location: India
Employees Size: 3
11. Valenta BPO Careers
Valenta BPO Careers offers various outsourcing services, from business consulting and digital transformation to staff augmentation. It operates in 10+ countries and caters to businesses in several industries, including finance, banking, technology, automotive, telecom, etc.
If you are looking for a call center and business process outsourcing company in India with technical expertise and industrial experience, Valenta BPO Careers is your go-to option. It is a leader in bringing about business transformation at the crossroads of Industry 4.0 technologies, including robotics, AI, task mining, test automation, etc.
Location: North York, Ontario
Employees Size: 484
12. [24]7.ai
![[24]7.ai](https://dialerhq.com/blog/wp-content/uploads/2023/08/247.ai_.png)
[24]7.ai is known for offering CX as a Service at the intersection of AI technology, operational excellence, and highly-skilled agent to transform customer service. It has an automated performance monitoring and management tool that helps track critical KPIs and do all it takes to enhance the outcomes.
With 20+ years of experience, [24]7.ai is one of the top call center companies in India that offer end-end, tech-powered solutions. It combines AI, ML, and human intelligence to deliver a data-centric, high-quality customer experience. As it automates call center operations, it is one of the most cost-effective options for call center outsourcing in India. The compliance policies of [24]7.ai are updated to stay attuned to the constantly changing regulatory requirements.
Location: San Jose, California
Employees Size: 15000
13. Krazy Mantra Group of Companies
Krazy Mantra Group of Companies is a popular virtual assistant known for offering the finest call center operations in India. More specifically, the company is competent in offering voice and non-voice solutions, inbound and outbound services, tech support, chat support, legal documentation support, etc.
With premium infrastructure and rich industry experience, Krazy Mantra offers robust call center services that put businesses ahead of their competitors. Beyond outsourcing, the firm offers HR, mortgage, CRM, and campus management systems. That it has bagged the Make in India Award for Excellence testifies to its commitment to innovation and quality offering.
Location: India
Employees Size: 247
14. PeopleTree Knowledge Services Pvt. Ltd.
PeopleTree Knowledge Services remains one of the leading call center companies in India. Its strengths are its innovation-driven delivery model, high-grade tech infrastructure, and customer-centric process approach. The company is known for offering multichannel customer support services across B2B and B2C segments.
Under the customer support stream, it offers tech support, sales expertise, lead generation, servicing customer care, etc. In India, it has offices in 3 locations, including Ahmedabad, Hyderabad, and Shimla. Suppose you are looking for a reliable call center outsourcing company in India that can take care of end-end customer support and assistance. In that case, PeopleTree Knowledge Services is your go-to.
Location: India
Employees Size: 29
15. Acelerar Technologies Pvt Ltd
Acelerar Technologies offers on-time customer support and call center operations. As an ISO-certified company, it offers a broad range of services besides call center outsourcing, including virtual assistant, creative writing, list building, data entry, eCommerce, etc.
If you struggle to manage customer inquiries or lead generation using your internal team, you should outsource your call center activities to Acelerar Technologies. Doing so helps you offload the customer support activities from your internal team so they can focus their energy and time on core business tasks.
Location: India
Employees Size: 51-200
16. MyTasker
MyTasker offers top-notch virtual assistant services for administrative, graphics designing, accounting, writing and editing, digital marketing, IT support, web design, video editing, etc. This way, businesses can focus on core critical operations while offloading the non-core tasks to virtual assistants.
In India, MyTasker has an office in Kolkata. The company offers different pricing models, including monthly, quarterly, and yearly plans, so that businesses can choose one according to their affordability constraints.
Location: India
Employees Size: 152
17. 31West Global Services
31West Global Services is a leading call center outsourcing company in India and offers multichannel customer support to small and medium-scale businesses that may not be able to affordable an internal team. The company offers customer support across email, chat, phone, and social media channels.
31West Global Services also offers after-hours call center service for businesses to be available for customers 24/7. The best thing about the company is that it involves no binding contracts, and businesses can terminate the services anytime. The company serves healthcare, hospitality, finance, retail, and eCommerce businesses.
Location: New York, NY
Employees Size: 29
18. Bestcallcenter.in
As the name implies, Bestcallcenter.in is one of the top call center companies in India. It offers inbound call center services, outbound services, chat support, document verification, data entry, form processing, etc. Though the brand is relatively new, it has evolved to be one of the best when we prepare the list of call centers in India.
Bestcallcenter.in offers a wide spectrum of services, including appointment fixing, toll-free services, help desk support, telemarketing, customer feedback analysis, customer verification analysis, etc. Headquartered in Bangalore, the call center company is committed to delivering excellence and helping clients scale their customer service operations to newer heights.
Location: India
Employees Size: 3
19. Mayur Call Center
Founded in 2013, Mayur Call Center ventured into offering call center support and assistance to B2B and B2C brands. The company has headquarters in Noida and offers tech-led customer support services.
Patanjali, Santoor, etc. are some of its clients, and this testifies to the reputation and trustability of the brand in the call center outsourcing scape. Mayur Call Center offers both inbound and outbound call center support, tech support, back office support, BPO support, etc.
Location: India
Employees Size: 3
20. VonUp BPO Pvt Ltd
Vonup BPO Pvt Ltd offers telemarketing services, email, and chat support, upselling and cross-selling support, back office services, inquiry handling, etc. The company flaunts 30+ years of experience in the field and caters to businesses from 20+ industries. In India, the company is headquartered in Mumbai.
The company aims to offer its clients base with latest tech solutions and business process enhancements. It specializes in skills and capabilities to cater to energy, telecom, and financial services businesses.
Location: India
Employees Size: 42
21. Startek
Startek is an award-winning company that offers CX services, CX strategy, intelligent automation, call center technology, etc. It has a presence in 12 countries and caters to businesses in banking and financial services, telecom, healthcare, retail and eCommerce, travel and hospitality, etc.
Startek aims to offer personalized experiences to bridge the gap between customers and businesses. It employs 40,000+ people and serves clients in multiple languages. The company offers an omnichannel contact center solution and delivers interaction analytics to measure performance and quality.
Location: India
Employees Size: 10K-50K
22. Logica Infotech
Logica Infotech offers inbound customer service, outbound service, and contact center service to help businesses streamline the customer experience. Offering 24/7 contact center services, Logica Infotech has evolved to be one of the best call center companies in India. It has clients spread across major markets, including US, UK, India, etc. In India, the company is located in Kolkatta, West Bengal.
The inbound call center team helps businesses handle complaints, order inquiries, process returns and handle exchanges, and the outbound services include lead generation, market research, cold calling, appointment setting, etc. The company customizes its service offerings based on the industry and nature of the business.
Location: India
Employees Size: 8
23. Pro Global Business Solutions India (PGBS)
ProGlobal Business Solutions India (PGBS) helps businesses outsource their call center operations and focus their energy on core operations. Established in 2013 and headquartered in Bangalore, PGBS has evolved to be one of the biggest call centers in India. Beyond India, it also operates in the UK and USA.
The company provides several types of call center solutions, including inbound call center, outbound call center, technical support, disaster recovery solutions, email and chat support, phone answering service, market research, multilingual support, etc. Apart from call center operations, the company provides data entry, graphic designing, photo/ video editing, 3D design, e-publishing services, etc.
The PGBS call centers are integrated with cutting-edge features, including IVR systems, auto attendants, call recording abilities, biometric systems, workforce management systems, etc.
Location: India
Employees Size: 2
24. Infosearch BPO Services Pvt Ltd
Infosearch BPO Services is a reputed BPO and call center company known for delivering back-office customer support. It has 16+ years of experience offering call center support to global businesses. The team invests enormous effort into understanding client requirements and customizing the service to match their needs.
Besides call center services, the business also offers annotation, BPO, and data analytics services. The call center services include inbound support, answering service, technical support, sales, order booking, outbound service, etc. Infosearch BPO Services offers call center support across multiple channels, including email, chat, phone calls, social media, etc.
Location: India
Employees Size: 188
25. WinBizSolutionsIndia
WinBizSolutionsIndia offers call center support to small and medium-scale businesses in E-commerce, real estate, education, banking and finance, transport, telecommunication, etc. The company provides multilingual (30+ languages) support to cater to customers in their native language.
As an established call center service provider in India, WinBizSolutionsIndia offers continuous support to deliver a high-quality customer experience. It offers outbound and inbound call center support and virtual assistants to help businesses streamline their complete string of customer service solutions. The company offers multichannel support, including phone, chat, and email, to ensure that customers get support using their preferred channel.
Location: India
Employees Size: 51-200
26. Go4Customer
With offices in various locations in India, including Ahmedabad, Chandigarh, Delhi NCR, Jaipur, Mumbai, and Bangalore, Go4Customer is one of the reputed call center companies in India. Beyond that, it also has call centers in the USA. It has a long-standing customer base with reputed companies, including BPCL, BSNL, Club Factory, Tata Motors, Kotak, etc. The company has also served 6 companies from the Fortune 500 list.
Go4Customer has been in the field for 2 decades and offers support in 20+ languages to cater to the native customer base of a business. It uses AI, ML, and big data analytics to help its clients offer excellent customer service and stand ahead of their competitors.
Go4Customer offers outbound and inbound call center services, BPO services, chatbots, etc. It also provides omnichannel customer support through voice and non-voice channels.
Location: India
Employees Size: 23
27. Call2Customers
An ISO 9001-certified company, Call2Customers ranks among the best call center companies in India. It is known for offering high-quality inbound and outbound call center services to help businesses handle high incoming call volumes and streamline their sales calls.
Under inbound call center operations, it provides technical support, phone answering, order taking, etc. Under outbound operations, it provides lead generation, telemarketing, appointment setting, customer survey calls, etc. In India, it is headquartered in New Delhi and operates in the USA and the Philippines.
Besides call center services, it offers BPO, KPO, and white-label services. So if you want to outsource the entire stream of call center operations and business process improvements, Call2Customers is a perfect brand.
Location: India
Employees Size: 22
28. KServe BPO Pvt. Ltd.
KServe BPO is one of the most robust BPO and call center outsourcing companies in India. It is headquartered in Thane, Mumbai, and offers call center solutions to businesses across the UK, USA, Australia, Middle Eastern countries, etc. The company is dedicated to creating memorable customer experiences and helping businesses retain them longer.
The end-end operations in the KServe call center are automated and powered by cutting-edge technologies. The company provides omnichannel customer support. The brand is compliant with best practices in the industry when it comes to data protection and security.
Location: India
Employees Size: 367
29. Lead to Market
Lead to Market is a popular lead management company offering market research, lead generation, lead qualification services, etc. It also offers back office services, content marketing, and demand generation services.
The Lead to Market company is known for offering outbound call center operations in India. Besides India, it is in the US, Canada, the UK, Israel, Germany, Australia, and South Africa.
Location: India
Employees Size: 37
30. Max BPO
MAX BPO is one of the established call center companies in India known for providing leading-edge services to clients operating in different areas like financial and insurance, manufacturing, travel and hospitality, the automotive industry, healthcare, logistics, telecommunication, etc.
MAX BPO provides the best call center services covering inbound & outbound services, order management, telemarketing, customer care, chat & email support services, etc. Since its establishment in 2014, MAX BPO has been able to cater to over 400+ clients across India, the USA, Canada, the UK, Australia, Germany, Japan, etc. It is HIPAA compliant, so its call center services can be extended across healthcare businesses.
Location: India
Employees Size: 44
Closing Thoughts
Call center outsourcing helps businesses enhance the quality of their customer service and save business costs. Given this, firms are on a spree to outsource their operations, and the call center market is estimated to grow at a CAGR of 4.8% between 2022 and 2027. Choose one from the above list of call centers in India and grow your business.
Sindhu Bharathi is an inquisitive learner and prolific B2B/SaaS writer with experience of working in diverse industries. She has a demonstrated history of delivering well-researched, original content. From generating long-form articles, blogs, and white papers to social media copies, she pivots her skills to resonate with the medium and deliver compelling content that has the power to captivate the audience.
Updated : March 28, 2024
Subscribe to our newsletter & never miss our latest news and promotions.
+15K people have already subscribed
