Best Aircall Alternative

Aircall: Top 10 Alternatives and Competitors

VoIP phone systems are a constantly evolving technology. They enable businesses to efficiently run call centers and empower the sales and support staff. With these tools, businesses can leverage AI, ML, and data analysis to improve their business processes, optimize performance, boost sales, and increase customer satisfaction.

We have curated the top 10 alternatives to Aircall (a rather popular software), so you can make an informed decision. 

What Are the Criteria for Selecting the Best Aircall Alternative?

Before selecting any software, you need to look at the main features and compare it with other platforms. This can help you select the right software for your business. Below are the main criteria you can consider when choosing an alternative to Aircall.

1. Ease of use 

While choosing a VoIP business phone number it is essential to ensure that not only its setup but also its use is easy. This will save you the time and resources to train team members, especially the ones with no or less prior experience. Leading business phone systems offer a simplified user experience despite their elaborate functionalities.

2. Cost 

Consider the size and type of your business before choosing the correct pricing plan for your Aircall alternative. Also, Pick a software that’s scalable so you can upscale and downgrade as per your needs. Finally, use the free trials and get inputs from your team before making the final purchase. 

3. Features

It is not wise to be lured by multiple features if you’re not going to use them. Picking a business phone system that offers multiple features might be a costly ordeal especially when you’re not going to use them. Again, know your needs, and prioritize time to pick the best calling software for you.

4. Security 

Keeping customer data and privacy safe and secure must be your priority. Only invest in software that adhere and comply to government laws and regulations regarding data safety like HIPAA and GDPR.

Comparison Table of Best Aircall Alternatives

This table provides a side-by-side comparison of the top 10 alternatives to Aircall, a cloud-based phone system for businesses. The table includes information on features, pricing, security, pros, and cons for each platform, helping businesses make an informed decision when choosing a phone system that meets their needs. Whether you’re a small startup or a large enterprise, this comparison table can help you narrow down your options and find the best phone system for your business.

Aircall Alternatives	Features	Pricing	Security	Pros	Cons
DialerHQ	Automatic dialer, CRM integration, call recording	Starts at $12/month/user	DialHQ is GDPR and HIPAA complaint.	User-friendly interface, customizable workflows, real-time analytics	Require Stable Internet connection
CallHippo	IVR, call forwarding, virtual phone number	Starts at $16/month/user	GDPR, HIPAA, and PCI rules.	Affordable pricing, 24/7 customer support, easy setup	Limited integrations with third-party apps
CloudTalk	Call routing, call center management, live chat	Starts at $25/month/user	256-bit encryption, GDPR-compliant	Advanced features, seamless integration with CRM, easy to use	Some users report issues with call quality, no free trial available
Talkdesk	Omnichannel support, AI-powered automation, CRM	Starts at $75/month/user	256-bit encryption, SOC2 and GDPR-compliant	Highly scalable, customizable workflows, AI-powered automation, excellent customer support	Relatively expensive pricing, setup may be time-consuming
JustCall	Power dialer, SMS and MMS messaging, call recording	Starts at $24/month/user	256-bit encryption, GDPR-compliant	Intuitive interface, excellent customer support, affordable pricing	Limited integrations with third-party apps, no free trial offered
Nextiva	VoIP phone service, team collaboration, analytics	Starts at $18.95/month/user	256-bit encryption, HIPAA-compliant	Robust features, reliable service, easy to use	Some users report issues with customer support, may be too expensive for small businesses
Genesys	Intelligent routing, workforce management, analytics	Starts at $75/month/user	256-bit encryption, GDPR-compliant	Advanced features, scalable, omnichannel support	Expensive pricing, may be too complex for small businesses
RingCentral	Unified communications, team messaging, video conferencing	Starts at $20/month/user	256-bit encryption, HIPAA-compliant	Robust features, scalable, integrations with third-party apps	Some users report issues with call quality, may be too expensive for small businesses
3CX	Web conferencing, live chat, call center management	Custom Pricing	256-bit encryption, GDPR-compliant	Easy to use, affordable pricing, integrations with third-party apps	May be too basic for larger businesses, limited integrations compared to other platforms
Kixie PowerCall & SMS	Power dialer, SMS and MMS messaging, call recording	Starts at $35/month/user	256-bit encryption, GDPR-compliant	Intuitive interface, excellent customer support, affordable pricing	No free trial offered

Top 10 Best Aircall Alternatives in 2023 

Once you’ve decided to switch from Aircall, you need to look at different alternatives. To make your selection process easier, we have listed down the top 10 Aircall Alternatives for you.

1. DialerHQ 

DialerHQ is remote cloud call center software that offers a good range of call quality. In addition, it easily integrates with legacy CRMs and other apps to give service agents and salespeople better visibility into prospects and customers. With features like easy workflow automation and smart dialing, DialerHQ is a good choice for customers.

Features 

• Gives you the ability to pick any country’s code of your choice
• Offers an enhanced calling experience with crystal clear voice quality
• Exceptional portability as long as you have access to good internet
• Enjoy international calling and texting to stay connected worldwide at no additional
• Set-up with plug-and-play ease
• Offers call forwarding number to redirect incoming phone calls
• Offers features like unlimited outbound calls, call recording, and toll-free numbers

Security

• DialHQ is GDPR and HIPAA complaint.

Cost 

• The pricing starts at $12 per month.
• It has quarterly and annual pricing as well. Learn more about the prices here.

2.CallHippo 

CallHippo is the most sought-after VoIP business phone system provider globally. Its breadth of features is unparalleled, and the software is designed for startups, SMBs, and big businesses. They also are one of the safest-to-use Aircall alternatives. Considering its ease of use and round-the-clock customer support it offers, it is easily the best Aircall alternative.

This versatile business communication software is the best alternative to Aircall thanks to its elaborate features, calling quality, and excellent customer support. CallHippo enables businesses to boost employee productivity, automate workflow, monitor performance KPIs, and drive savings. 

Features 

• Power Dialer make back-to-back calls
• Offers a Smart Switch that helps connect to a different telephony provider if one has connectivity issues
• Smart call forwarding to have calls forwarded to multiple phones 
• 3-way conference option
• Offers features like call queuing and call barging 
• Automatically route calls to best-suited agents to decrease First Response Time (FRTs)
• Predictive Dialer to increase call connect rates 
• Offers features like unlimited calling, call recording, toll-free numbers, and video conferencing

Security

• CallHippo is compliant with GDPR, HIPAA, and PCI rules. This top-class business phone system is also an International Organization for Standardization (ISO) certified multi-layered secured cloud-based VoIP phone system that ensures total data security and customer privacy.

Cost 

• Basic: Free
• Bronze: $16 per user per month 
• Silver: $24 per user per month 
• Platinum: $40 per user per month 
• Learn more about pricing here. 

3. CloudTalk 

Another decent Aircall alternative is CloudTalk. This cloud phone system offers good security features, decent connectivity, and clear call quality overall. 

Features

• Native integrations with many popular CRMs, Helpdesks, and Business tools 
• Advanced call center analytics to measure communication with customers
• Promises connectivity worldwide
• Real-time analytics to live-track the performance of your agents
• Unlimited calling and advanced features like smart call routing

Security

• CloudTalk use 256-bit encryption for all data. Their API and application endpoints are TLS/SSL only, with an “A+” rating on Qualys SSL Labs’ tests. They only use strong cipher suites and have features like HSTS. It is GDPR and HIPAA-compliant.

Cost

• Starter – $25
• Essential – $30
• Expert – $50 
• Learn more about the pricing here. 

4. Talkdesk

Talkdesk is an award-winning Aircall competitor. It offers excellent features, user experience, and customer support. It is an easy-to-use call center software with a good user experience. Talkdesk is also a decent unified communications platform.

Features 

• AI and automation to enhance customer experience
• Offers a good omnichannel experience
• Detailed analytical reports
• Good call quality for VoIP calls
• Worldwide network with unlimited calls and smart call routing

Security

• This business communications software boasts 30 plus security certifications like HIPAA, SOC 2 and 3, and GDPR. It has a dedicated security team that constantly monitors potential threats and regularly audits our system.

Cost 

• CX Cloud Essentials – $75
• CX Cloud Elite – $95
• Experience Clouds – $125
• Know more about the pricing here. 

5. JustCall 

JustCall is another Aircall that focuses on the security and privacy of customer data and offers good customer support. They offer good-to-have features and decent pricing.

Features

• 24/7 customer support with IVR, Live Call Monitoring, SMS Bots, Smart Call Routing, etc.
• Allows 100+ integration with third-party apps
• Offers numbers of any country of your choice
• Ability to run SMS campaigns
• A comprehensive dashboard to view support staff’s performance

Security

• This business communications platform has a PCI-compliant payment gateway (Stripe, Inc) manages all credit card transactions and conducts regular vulnerability checks to prevent security issues. It is GDPR and HIPAA-compliant.

Cost 

• Know more about the pricing here.

6. Nextiva 

This is another good Aircall alternative for your customer support teams. It is quick and easy to deploy, has great customer support, and the tool is easy to use. Their offer multiple different plans which can help you save in some ways.

Features 

• Create an omnichannel experience by bringing together email, SMS, phone, and more.
• Detailed analysis report regarding agent and customer relationship
• Call pop feature to know customers before speaking with them. 
• Has different solutions as per your needs 

Security

• Deliver enterprise-grade reliability with SOC-2, PCI, ISO, GDPR, and HIPAA compliance. 

Cost: 

• The prices vary since they offer multiple solutions per individual needs. You can check them out here.

7. Genesys 

Source

This Aircall competitor is loaded with features. It enables businesses to leverage the power of artificial intelligence to offer tailored customer experiences. It offers multiple VoIP phone features for all business sizes and types.

Features 

• Leverages artificial intelligence and data-based insights
• Offers an Interactive Voice Response service and call monitoring
• Automatic call distribution to automatically connect with the right-skilled agent 

Security

• It has HIPAA, GDPR, SOC type 1 and 2 certifications, and more. 

Cost 

• The prices start from $75 to $150. Know more about them here. 

8. RingCentral 

Ringcentral is one of the most famous Aircall alternatives, along with CallHippo. This award-winning software boasts many advanced features and a great brand identity. It has solutions for both big businesses and small businesses.

Features 

• Scalable and flexible solutions that use only what you need
• Offers rich data-driven insights in the form of analytical reports
• Can easily integrate with multiple third-party apps

Security

• This Aircall competitor uses a multi-layered security model with high-end data centers and customer-controlled settings in the app.

Cost 

• There are multiple pricing plans; know them here.

9. 3CX 

3CX is another good Aircall alternative to checkout. It promises smart technology and a great customer experience. In addition, it offers multiple custom plans to choose from.

Features 

• Hassle-free video conferencing 
• Conducts web conferencing without an app 
• Has remote assistance tools like presentation, screen sharing, etc 
• Offers document sharing, chat & polling
• Can be made available for unlimited users. 
• It offers unlimited calls and call recording features

Security

• Uses HTTPS encrypted connections. No 3rd party services are used, and strong data storage and retention policies are implemented. It is GDPR and HIPAA-compliant.

Cost 

• They have a freemium version and multiple pricing plans to choose from; click here to know more. 

10. Kixie PowerCall & SMS

This is another of the good Aircall alternatives to choose from. Their contact center software offers good call quality. They are a good choice for those looking for a unified communications platform. This call center software also offers advanced features like video conferencing, cloud phone systems features, along with excellent voice call quality.

Features

• Power calling feature to reach leads faster and boost sales 
• Call-center solution with tools like inbound routing and voicemail drops 
• Offers business SMS, with SMS templates and automated SMS facilities 
• Hassle-free deployment and quick and easy third-party integrations

Security

• This call center software’s Amazon AWS servers and telecommunication carriers fully comply with the GDPR and HIPAA regulations. In addition, customer data is protected by firewalls through AWS and are compliant with security protocols. 

Cost 

• Integrated plan – $35
• Professional plan – $65
• Professional with Dialer – $95

Visit here for more pricing details.

Conclusion

We hope this article will help you find the best Aircall alternative for your business phone system requirements. You can compare different features and select the one that fits your requirements.